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HomeCompanies7fbf632a 2131 43fc 9a6b 03efa4b54e87 19000101 000001Director, Operations & Customer Success- AudioSalad (New York)

Director, Operations & Customer Success- AudioSalad (New York)

7fbf632a 2131 43fc 9a6b 03efa4b54e87 19000101 000001 · New York, NY, US, New York, NY · Hybrid · Active · $80,000–$100,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7fbf632a 2131 43fc 9a6b 03efa4b54e87 19000101 000001
TitleDirector, Operations & Customer Success- AudioSalad (New York)
Normalized title-
Department / team-
LocationNew York, NY, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$80,000–$100,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7fbf632a 2131 43fc 9a6b 03efa4b54e87 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7fbf632a 2131 43fc 9a6b 03efa4b54e87 19000101 000001
Source55c5db49-8672-495e-92b4-2ae3aeb38c39
ATS providerADP Workforce Now Recruiting

Description

AudioSalad is seeking a Director, Operations & Customer Success to lead and scale our US-based Content Operations and Customer Support team. This role will oversee day-to-day operational workflows across digital distribution, DSP operations, customer support, rights management, and catalog onboarding while helping drive operational efficiency, scalability, and client satisfaction across the business. This is a cross-functional leadership role responsible for managing operational teams, improving support and delivery workflows, handling high-priority escalations, and partnering closely with Product, Royalty Reporting, Business Development, and DSP partners. The ideal candidate is an experienced people manager with deep knowledge of digital music operations, strong operational instincts, and the ability to lead teams in a fast-paced, high-volume environment. What You Will Be Doing: Lead and manage AudioSalad’s US-based Operations and Customer Support teams. Oversee operational workflows across DSP delivery, metadata quality control, YouTube Content ID operations, rights management, client onboarding, catalog migrations, and platform escalations. Support large-scale client onboarding and catalog migration projects from external distribution partners, ensuring accurate data transfer and a high-quality client experience. Develop and maintain operational SOPs, training materials, and quality assurance processes. Monitor and implement improvements across customer support queues, operational backlogs, team efficiency, and SLA performance. Manage high-priority client escalations and maintain strong customer support standards across the organization. Collaborate with Product and Engineering teams to improve operational systems, workflows, and internal tooling. Coordinate with DSPs and platform partner teams on operational issues, escalations, migrations, and policy updates. What Makes You Qualified: 7+ years of related professional experience in music distribution, digital operations, content operations, customer support, or rights management. Strong understanding of digital music distribution workflows, DSP ecosystems, metadata standards, DDEX, and digital supply chain operations. Advanced proficiency in Excel/Google Sheets, including experience working with large datasets, metadata validation, operational reporting, and catalog analysis. Exceptional organizational skills with a strong operational mindset, high attention to detail, and the ability to effectively prioritize work in a fast-paced environment. Strong communication and leadership skills, with the ability to collaborate effectively across teams and with external partners. Willingness to operate hands-on while helping scale a growing and evolving business function. Experience working with support/ticketing platforms such as Freshdesk or Zendesk preferred. Familiarity with YouTube Content ID, Meta Rights Manager, and broader UGC rights management workflows preferred. This is a hybrid role that will require you to commute to our New York office a minimum of three days a week.

Full job record

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Org IDb79d5523-b68b-4ff7-b6dd-67e981e16504
Source ID55c5db49-8672-495e-92b4-2ae3aeb38c39
Board ID55c5db49-8672-495e-92b4-2ae3aeb38c39
Provideradp_workforcenow
Provider Job Key579460
TitleDirector, Operations & Customer Success- AudioSalad (New York)
Normalized Title
Statusactive
Activeyes
Location TextNew York, NY, US, New York, NY
Department
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Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionNY
CityNew York
Salary Raw80000.00 To 100000.00 (USD) Annually
Salary Min80,000
Salary Max100,000
Salary CurrencyUSD
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7fbf632a-2131-43fc-9a6b-03efa4b54e87&ccId=19000101_000001&lang=en_US&type=JS&jobId=579460&jwId=9201229037864_1
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First Seen At2026-06-06 12:23:42Z
Last Seen At2026-06-06 12:23:42Z
Last Checked At2026-06-06 12:23:42Z
Last Changed At2026-06-06 12:23:42Z
Inactive At
Source Posted At2026-06-05 22:07:00Z
Source Updated At
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: verdana, sans-serif; color: black; font-size: 14px;\">AudioSalad is seeking a <strong>Director, Operations &amp; Customer Success</strong> to lead and scale our US-based Content Operations and Customer Support team. This role will oversee day-to-day operational workflows across digital distribution, DSP operations, customer support, rights management, and catalog onboarding while helping drive operational efficiency, scalability, and client satisfaction across the business.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; color: black; font-size: 14px;\">This is a cross-functional leadership role responsible for managing operational teams, improving support and delivery workflows, handling high-priority escalations, and partnering closely with Product, Royalty Reporting, Business Development, and DSP partners.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; color: black; font-size: 14px;\">The ideal candidate is an experienced people manager with deep knowledge of digital music operations, strong operational instincts, and the ability to lead teams in a fast-paced, high-volume environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong><span style=\"color: black;\">What You Will Be Doing:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Lead and manage AudioSalad&rsquo;s US-based Operations and Customer Support teams.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Oversee operational workflows across DSP delivery, metadata quality control, YouTube Content ID operations, rights management, client onboarding, catalog migrations, and platform escalations.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Support large-scale client onboarding and catalog migration projects from external distribution partners, ensuring accurate data transfer and a high-quality client experience.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Develop and maintain operational SOPs, training materials, and quality assurance processes.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Monitor and implement improvements across customer support queues, operational backlogs, team efficiency, and SLA performance.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Manage high-priority client escalations and maintain strong customer support standards across the organization.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Collaborate with Product and Engineering teams to improve operational systems, workflows, and internal tooling.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Coordinate with DSPs and platform partner teams on operational issues, escalations, migrations, and policy updates.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong><span style=\"color: black;\">What Makes You Qualified:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">7+ years of related professional experience in music distribution, digital operations, content operations, customer support, or rights management.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Strong understanding of digital music distribution workflows, DSP ecosystems, metadata standards, DDEX, and digital supply chain operations.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Advanced proficiency in Excel/Google Sheets, including experience working with large datasets, metadata validation, operational reporting, and catalog analysis.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Exceptional organizational skills with a strong operational mindset, high attention to detail, and the ability to effectively prioritize work in a fast-paced environment.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Strong communication and leadership skills, with the ability to collaborate effectively across teams and with external partners.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Willingness to operate hands-on while helping scale a growing and evolving business function.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Experience working with support/ticketing platforms such as Freshdesk or Zendesk preferred.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Familiarity with YouTube Content ID, Meta Rights Manager, and broader UGC rights management workflows preferred.</span></li></ul><p><br></p><p><span style=\"font-family: verdana, sans-serif; color: black;\"><span style=\"color: rgb(36, 36, 36); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">This is a hybrid role that will require you to commute to our New York office a minimum of three days a week.</span></span><span style=\"font-family:Aptos;color:black;\"><br></span></p></div></div>\n",
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