Senior Manager, Product Globalization

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.  We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.  Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com" - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. Responsibilities •Lead and develop the Product Globalization team, including a Business Analyst and Product Designer. This role will own the team direction & strategy. Own and maintain an effective client Feature Intake and Discovery process, ensuring requests are captured, prioritized, and clearly defined. •Partner closely with the near shore Engineering squad’s Technical Project Manager and Tech Lead. Partner with the client and Account Management to understand and influence business goals, roadmap priorities, and evolving needs across international markets. •Spearhead process definition and operational excellence for wireframe creation, solution exploration, and feasibility assessments, driving collaboration between Product, Design and Engineering. •Establish strong quality and completeness standards for Product Requirements Documents(PRD), Functional Specification Documents (FSD) & User Stories. •Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted client and internal partner. •Develop an understanding of the client’s technology ecosystem and applications of Coates’ product stack into that ecosystem. •Own and maintain an effective client UAT incident management and triage process. Provide oversight and escalation support for pre-production (lab/UAT/QA) incident triage and resolution coordination. •Identify trends and opportunities to improve Discovery practices, intake quality, Incident Management processes, and overall customer experience. •Support adoption through client-facing demos, training, and documentation as needed Capabilities •People Focus: Manages the team with a focus on team member professional development and goal understanding and execution. Delegates outcomes and work in a strategic manner. •Execution Focus: Executes engagement strategies effectively by managing multiple tasks, coordinating efforts across teams, and delivering tasks and projects on time for the client. •Collaboration & Communication: Facilitates cross-functional collaboration with Product, Engineering, Delivery, Program, & Account Management. Communicates client priorities clearly to all teams, ensuring alignment. •Client-Centric Approach: Understands and anticipates client needs, proactively addressing potential challenges and ensuring team initiatives are tailored to their operational requirements. •Problem-Solving & Initiative: Identifies and resolves issues that could hinder the success of engagement strategies. Proactively suggests improvements based on data insights and client feedback. Qualifications •6+ years of experience in a client-facing Product, Discovery, Technical BA, or Technology Consulting role •Bachelor’s degree in Information Systems, Computer Science, Business, or Engineering •Proven experience managing and developing individual contributors •Proven ability to translate business needs into clear functional and technical outcomes •Ability to communicate with and translate between Business and Technical resources •Comfortable leading cross-functional collaboration in fast-paced, evolving environments •Experience with Agile methodologies and tools such as Jira, Confluence, and Visio/Miro

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