Brokerage Operations Specialist

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-webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW99794558 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN\" lang=\"EN\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.7px; margin: 0px; padding: 0px; user-select: text;\"><strong>Position: Operations Specialist</strong></span><span class=\"EOP SCXW99794558 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.7px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p><p class=\"Paragraph SCXW99794558 BCX8\" paraid=\"507034880\" paraeid=\"{0a1ebd4c-ae88-4910-ba0f-48152cc70fb3}{146}\" style=\"-webkit-tap-highlight-color: transparent; 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overflow: visible; padding: 0px; position: relative; user-select: text;\"><div style=\"font-style: normal; font-weight: 400; margin: 0px; padding: 0px; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial;\"><div style=\"margin: 0px; padding: 0px;\"><p><strong>Job Description:</strong>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p>As an Operations Specialist, you are the bridge between the Customer Sales and Carrier Sales teams.&nbsp; You will work alongside the sales team and account management team in managing the daily operations of truckload brokerage unique customers.&nbsp; You will be responsible for organically growing customer accounts by providing world-class customer service and fostering meaningful relationships with customer contacts.&nbsp; &nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p>As you begin your career with truckload brokerage, you will go through an extensive on-the-job training period where you will be under the guidance of our Operations Manager.&nbsp; During this time, you will learn industry best-practices, as well as the fundamental skills required to learn the brokerage industry from the ground-up, with the opportunity to advance your career as the company grows.&nbsp; &nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p><strong>Core Responsibilities &amp; Duties:</strong>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><ul><li>Work internally with the Carrier Sales team to secure the best available transportation solutions for LiVe Logistics customers&nbsp;</li><li>Schedule all necessary pick-up and delivery appointments and communicate any issues throughout the duration of the shipment&nbsp;</li><li>Manage the load board for your assigned accounts to ensure world-class service is provided each day&nbsp;</li><li>Develop strong relationships with LiVe customer contacts and facilities to best understand their shipping needs and to organically grow customer accounts&nbsp;</li><li>Service accounts with professional urgency, proactively resolve issues, and strive for continuous improvement of operational efficiencies&nbsp;</li><li>Assist the Manager of Operations and the Account Management Team as needed&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul></div></div><div style=\"font-style: normal; font-weight: 400; margin: 0px; padding: 0px; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial;\"><div style=\"margin: 0px; padding: 0px;\"><p>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p><strong>Job Requirements &amp; Qualifications: </strong>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><ul><li>Desire for career growth &amp; strong work ethic&nbsp;</li><li>Outstanding customer service skills with internal and external clients&nbsp;</li><li>Strong written &amp; verbal communication skills&nbsp;</li><li>Strong attention to detail&nbsp;</li><li>Ability to multitask and execute on responsibilities with urgency and precision&nbsp;</li><li>Make decisions with confidence and efficiency&nbsp;</li><li>Embrace our values:&nbsp; People, Culture, Relationships&nbsp;</li><li>Bachelor degree preferred&nbsp;&nbsp;</li><li>1-2 years of Sales Operations or Customer service desired&nbsp;</li></ul><p>&nbsp;</p><p><span data-olk-copy-source=\"MessageBody\">#LI-Onsite</span></p><p style=\"text-align: center;\"><strong>Forward Air is an Equal Opportunity Employer&nbsp;</strong></p><p style=\"text-align: center;\">&nbsp;</p><p style=\"text-align: center;\">&nbsp;</p></div></div><div class=\"OutlineElement Ltr SCXW99794558 BCX8\" style=\"-webkit-tap-highlight-color: transparent; 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