Customer Success Manager

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  "source_hash": "1e81553a08571b3ba3dc9d44e42aee1c8b5d62e97371ff654f16124a324dc979",
  "last_changed_at": "2026-05-29T07:08:40.109Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Austin, TX",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:52:38.379Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Austin, TX",
      "city": "Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li>Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;</li>\n<li>Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;&nbsp;</li>\n<li>Drive customer accounts growth by delivering successful ROI and relationship building;</li>\n<li>Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects</li>\n"
    },
    {
      "text": "Requirements",
      "content": "\n<li>Business-driven mindset and customer facing experience;</li>\n<li>More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;&nbsp;</li>\n<li>Experience in management of projects and small teams;</li>\n<li>Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.</li>\n<li>Strong analytical and problem-solving skills, with a focus on continuous improvement.</li>\n<li>Bachelor’s degree in Engineering or a related field.</li>\n<li>Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.</li>\n<li>Valid driver's license with a good standing record.</li>\n"
    },
    {
      "text": "Bonus Points",
      "content": "\n<li>Maintenance specific experience with usage of CBM and CMMS tools;</li>\n<li>Experience in implementing Lean Manufacturing or Six Sigma methodologies</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1774360228422,
  "updatedAt": null,
  "categories": {
    "team": "Account Management",
    "location": "Austin, TX",
    "commitment": "Full-time",
    "department": "Customer Success",
    "allLocations": [
      "Austin, TX"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}