Branch Manager

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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>About Us</strong></p><p>LX Group is a family-owned business that&rsquo;s been serving the foodservice and equipment industry for over 30 years. It all started with a young immigrant woman who simply wanted to support her family. She worked tirelessly&mdash;driving semi-trucks while pregnant, taking no days off, and doing every job herself&mdash;to build what has become a trusted, dependable partner for customers across North America.</p><p><strong>Restaurant Equipment Market (REM, https://www.rematlanta.com/)</strong> is where it all began. From our flagship store in Atlanta to our growing branch network, REM is known for great service, practical solutions, and long-standing relationships with our customers.</p><p>Our second-generation leadership started in the warehouse at age 12 tagging price labels&mdash;and went on to work nearly every role in the company, from customer service and purchasing to digital transformation. That journey reflects the kind of hands-on leadership and deep respect we have for every position in our stores.</p><p>We are now seeking a <strong>Branch Manager</strong> to lead one of our REM locations&mdash;someone who can motivate teams, drive operational excellence, and deliver an outstanding customer experience every day. If you&rsquo;re seeking purpose, autonomy, and the opportunity to shape the future of a thriving family enterprise, we&rsquo;d love to meet you.</p><p><strong>Role and Responsibilities</strong></p><p>The <strong>Store Manager</strong> is responsible for leading the team, overseeing all in-store and warehouse operations, and ensuring a high-performance, service-first culture. This role balances sales growth, team development, operational discipline, and a hands-on leadership approach. The Store Manager reports to the VP of Sales &amp; Operations and plays a critical role in achieving local and company-wide goals.</p><p>Key Responsibilities:</p><p><strong>Store &amp; Warehouse Operations</strong></p><ul><li>Lead daily store operations including opening/closing, cash handling, inventory, and merchandising.</li><li>Ensure smooth coordination of warehouse functions: receiving, shipping, returns, and stock management.</li><li>Maintain cleanliness, organization, and adherence to visual merchandising standards.</li></ul><p><strong>Sales &amp; Customer Experience</strong></p><ul><li>Drive store sales performance through exceptional service, upselling, and customer retention strategies.</li><li>Resolve customer issues promptly and professionally, maintaining high satisfaction levels.</li><li>Execute in-store promotions and communicate product updates to both customers and team members.</li></ul><p><strong>Team Leadership &amp; Development</strong></p><ul><li>Hire, train, and mentor team members to meet service and operational standards.</li><li>Set clear goals, provide regular coaching, and conduct performance evaluations.</li><li>Foster a positive, collaborative work environment focused on accountability and growth.</li></ul><p><strong>Process &amp; Systems</strong></p><ul><li>Monitor labor, inventory, and operational costs to meet budget targets.</li><li>Ensure team proficiency in using the ERP system for transactions, inventory, and customer orders.</li><li>Partner with leadership to identify and implement process improvements.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bilingual in Mandarin or Spanish is strongly preferred.</li><li>5&ndash;7+ years of experience in retail or branch-level leadership, preferably in restaurant supply, B2B retail, or a service-oriented environment.</li><li>Demonstrated ability to manage teams, grow sales, and optimize daily operations.</li><li>Strong organizational and communication skills with a passion for service.</li><li>Familiarity with ERP or POS systems and inventory management tools.</li><li>Hands-on, humble leadership style with a willingness to lead from the front.</li></ul><p><strong>Benefits</strong></p><ul><li>Opportunity to shape the future of a values-driven company where relationships matter and leaders lead by example.</li><li>Be part of a values-driven, family-run company with deep community roots.</li><li>Direct responsibility for store performance, customer satisfaction, and team success.</li><li>Competitive salary with performance incentives.</li><li>Comprehensive medical, dental, and vision benefits.</li><li>A company culture that rewards ownership, hard work, and continuous growth.</li></ul></div></div>\n",
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