General Manager | Philadelphia Residence Inn

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    "ExternalDescriptionStr": "<div>\n <ul>\n  <li>Be available to work a flexible schedule, including weekends, holidays, and varied shifts.&nbsp;</li>\n  <li>Focus on achievement of hotel financial goals / budget targets.</li>\n  <li>Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.</li>\n  <li>Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.</li>\n  <li>Ensure that all Shaner and franchise operating standards are followed.</li>\n  <li>Be accessible to guests and employees.</li>\n  <li>Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.</li>\n  <li>Handle guest complaints ensuring guest satisfaction.&nbsp;</li>\n  <li>Assist staff with their job functions to ensure optimum service to guests.</li>\n  <li>Leads all aspects of employee performance to ensure productivity and a quality work environment.</li>\n  <li>Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.</li>\n  <li>Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.</li>\n  <li>Other duties as assigned</li>\n </ul><b>Responsibilities</b>\n</div>\n<div>\n The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards.&nbsp; Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.&nbsp; The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.&nbsp; The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.\n</div>\n<div>\n <b>Qualifications</b>\n</div>\n<div>\n <ul>\n  <li>Minimum of five years of progressive leadership experience in the hospitality industry.</li>\n  <li>Ability to satisfactorily communicate with guests, management and co-workers to their understanding.&nbsp;</li>\n  <li>High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.</li>\n  <li>Bilingual English/Spanish a plus.</li>\n  <li>Knowledge of budget preparation and cost controls.</li>\n  <li>Working knowledge of all hotel departments.</li>\n  <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.&nbsp;&nbsp;</li>\n  <li>Ability to write routine reports and correspondence.&nbsp;&nbsp;</li>\n  <li>Ability to speak effectively before groups of customers or employees of organization.</li>\n  <li>Ability to apply good judgment to carry out instructions.</li>\n  <li>Knowledgeable of the property management system.&nbsp;</li>\n  <li>Knowledge of local activities and attractions appropriate for clientele.</li>\n </ul>\n</div>",
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