Security Surveillance Operator

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    "city": "Long Beach",
    "region": "CA",
    "country": "United States",
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  "salary_period": "month",
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    "url": "https://careers-yusen-logistics.icims.com/jobs/6263/security-surveillance-operator/job",
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    "title": "Security Surveillance Operator",
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    "datePosted": "2024-06-06T08:41:32.037Z",
    "description": "<h2>Overview</h2>\n<p><strong>Salary:</strong> $40,492 - $59,500 + eligible for bonus program</p>\n<p> </p>\n<p>Yusen Logistics is seeking a dedicated professional for the pivotal role of Security Surveilence Operator. A critical position within our 24/7 operation center. This role requires a high level of vigilance and dedication, as this position will be instrumental in maintaining the high standards of our Loss Prevention program.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Monitor nationwide facilities in real time using CCTV, access control, alarms, analytics, and GPS‑tracking systems to identify potential security or safety risks.</li>\n <li>Ensure the protection of facilities, yards, freight, personnel, and assets through proactive surveillance and timely escalation of critical events.</li>\n <li>Use sound judgment and critical‑thinking skills to assess incidents and determine appropriate response actions.</li>\n <li>Analyze live and recorded video feeds to identify suspicious activity, safety concerns, or threats and promptly elevate findings to appropriate stakeholders.</li>\n <li>Monitor GPS devices and alerts for route deviations, unauthorized stops, or tampering and take immediate action, including escalation to site leadership, security personnel, transportation teams, or law enforcement when necessary.</li>\n <li>Escalate major incidents to law enforcement when required, providing accurate real‑time information and coordinating internal communication to support effective response.</li>\n <li>Follow established security procedures to ensure quick, compliant responses to Ai alerts, alarms, and calls for service.</li>\n <li>Maintain system functionality by reporting hardware or software issues and ensuring continuous operational readiness of surveillance equipment.</li>\n <li>Document incidents, observations, and system activity accurately in logs and reports.</li>\n <li>Retrieve and store footage for investigations, audits, or safety reviews.</li>\n <li>Collaborate with third‑party security and onsite teams to resolve security gaps or operational issues.</li>\n <li>Maintain confidentiality of all video footage, system data, and sensitive information.</li>\n <li>Support safety monitoring by identifying hazardous conditions or unsafe behaviors.</li>\n <li>Perform routine system checks, audits, and camera/GPS verification tasks.</li>\n <li>Communicate clearly with internal teams, site leadership, vendors, and emergency responders when needed.</li>\n <li>Participate in training to stay current with surveillance tools, GPS systems, and emergency response protocols.</li>\n <li>Perform additional duties assigned by Loss Prevention leadership to support evolving operational needs.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong><u>Skills Required </u></strong></p>\n<ul>\n <li>Strong situational awareness and the ability to quickly identify abnormal activity or security risks.</li>\n <li>Excellent verbal and written communication skills for clear reporting and real‑time coordination</li>\n <li>Flexible schedule to accommodate business needs.</li>\n <li>Proficiency with CCTV systems, Microsoft Office, access‑control platforms, alarm monitoring tools, and GPS‑tracking software</li>\n <li>Ability to assess and evaluate situations effectively.</li>\n <li>Knowledge to identify critical issues quickly and accurately.</li>\n <li>Ability to multitask effectively in a fast‑paced, 24/7 operational environment.</li>\n <li>Ability to research, investigate and complie information.</li>\n <li>Planning and organizational capabilities to manage tasks efficiently.</li>\n <li>Ability to initiate problem solving skills and critical thinking to navigate and resolve unexpected challenges.</li>\n <li>Willingness to operate independently when required while maintaining integrity and professionalism. </li>\n</ul>\n<p><strong><u> </u></strong></p>\n<p><strong><u>Experience & Education Requirements</u></strong></p>\n<ul>\n <li>Professional Experience: 2–3 years of experience working in a Security Operations Center (SOC), Command Center, Emergency Dispatch, or a high-volume remote monitoring environment.</li>\n <li>Logistics Familiarity: Prior experience in loss prevention, cargo-theft monitoring, or supply chain security is highly preferred.</li>\n <li>Technical Proficiency: Demonstrated experience using integrated security platforms (CCTV, GPS-tracking, and Alarm Monitoring) to manage real-time incidents.</li>\n <li>Education: High School Diploma or equivalent required; an Associate’s or Bachelor’s degree in Criminal Justice, Emergency Management, or a related field is a plus.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>           </strong><strong><u>Desired Skills</u></strong></p>\n<p> </p>\n<ul>\n <li>Prior experience working in a Security Operations Center (SOC), Command Center, or remote monitoring environment.</li>\n <li>Familiarity with cargo‑theft prevention practices, freight‑movement monitoring, or logistics‑industry security operations.</li>\n <li>Experience with GPS‑tracking platforms, telematics systems, or fleet‑monitoring technologies.</li>\n <li>Knowledge of incident‑management systems, digital reporting tools, and case‑management platforms.</li>\n <li>Working knowledge of access‑control technologies such as badge systems, door controllers, and audit logs.</li>\n <li>Experience reviewing video for investigations, audits, or law‑enforcement requests.</li>\n <li>Understanding of escalation protocols related to emergency response, law enforcement coordination, or high‑risk security events.</li>\n <li>Experience in data analysis, trend reporting, or pattern recognition related to security activity.</li>\n <li>Multitasking experience in a high‑volume, fast‑paced operations or dispatch environment.</li>\n <li>Training or experience in workplace safety programs (OSHA, safety compliance, hazard identification, etc.).</li>\n <li>Bilingual communication skills, especially in high‑traffic operational regions (not required, but beneficial).</li>\n <li>Familiarity with logistics operations, warehouse workflows, and yard‑security practices.</li>\n</ul>\n<p><em>The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.</em></p>\n<p> </p>\n<p><strong>Benefits</strong></p>\n<p><strong>Yusen offers a generous Employee Benefits Package including: </strong></p>\n<ul>\n <li>Medical, Dental, and Vision beginning the 1st of the month following start date</li>\n <li>401k with a company match</li>\n <li>Standard 10 days PTO </li>\n <li>Eligible for bonus plan</li>\n <li>7 Paid Holidays </li>\n <li>Eligble for OT pay if applicable </li>\n <li>Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more</li>\n</ul>\n<p><em>Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.</em></p>\n<p> </p>\n<p><strong><u>About Yusen Logistics (Americas</u></strong>)</p>\n<p>Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.</p>\n<p>www.yusen-logistics.com/</p>\n<p><em> </em></p>\n<p><em>Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.</em></p>\n<p> </p>\n<p><strong><em>Los Angeles County Only</em></strong><em>: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.</em></p>",
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