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Home › Companies › 9a8366f5 A16e 4d31 9a6b 584b65942873 19000101 000001 › Customer Service Representative

Customer Service Representative

9a8366f5 A16e 4d31 9a6b 584b65942873 19000101 000001 · Odessa, TX, US, Odessa, TX · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company9a8366f5 A16e 4d31 9a6b 584b65942873 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationOdessa, TX, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 9a8366f5 A16e 4d31 9a6b 584b65942873 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Odessa.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company9a8366f5 A16e 4d31 9a6b 584b65942873 19000101 000001
Sourcebe89f92d-3c7d-476a-b028-d063a9e19cca
ATS providerADP Workforce Now Recruiting

Description

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you! ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Full job record

Job ID26c19071e88369c5ebf8f61001f44fed907eceaf
Org IDb7897060-d8e6-48df-b6f5-2427ff130b25
Source IDbe89f92d-3c7d-476a-b028-d063a9e19cca
Board IDbe89f92d-3c7d-476a-b028-d063a9e19cca
Provideradp_workforcenow
Provider Job Key589414
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextOdessa, TX, US, Odessa, TX
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionTX
CityOdessa
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9a8366f5-a16e-4d31-9a6b-584b65942873&ccId=19000101_000001&lang=en_US&type=JS&jobId=589414&jwId=9203120772603_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9a8366f5-a16e-4d31-9a6b-584b65942873&ccId=19000101_000001&lang=en_US&type=JS&jobId=589414&jwId=9203120772603_1
First Seen At2026-05-31 18:52:14Z
Last Seen At2026-06-06 13:07:48Z
Last Checked At2026-06-06 13:07:48Z
Last Changed At2026-06-06 13:07:48Z
Inactive At—
Source Posted At2026-05-01 20:39:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=9a8366f5-a16e-4d31-9a6b-584b65942873|19000101_000001/date=2026-06-06/2026-06-06T13-07-47-952Z-16d7b1e674e2862d96d8f2c8756909329f7573a4874666331ea5c16784fc9785.json
Event Fields
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  "last_changed_at": "2026-06-06T13:07:48.909Z",
  "active_status": "active"
}
Parsed Structured
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}
Extensions
{}
Native Structured
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font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><span style=\"font-family: 'arial narrow',sans-serif;\"><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><strong>ThompsonGas</strong></span><span style=\"color: rgb(0, 0, 0); font-size: 14px;\"> is the nation&rsquo;s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you&rsquo;re doing it &ndash; then ThompsonGas is for you!</span><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></span><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><br>ThompsonGas is currently seeking a <strong>Customer Service Representative</strong> to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. &nbsp;The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. &nbsp;The <strong>Customer Service Representative</strong> will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. &nbsp;</span><p style=\"line-height: 1;\"><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><br></span></p><p style=\"line-height: 1;\"><span style='font-size: 14px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);' id=\"isPasted\"><strong>This is an onsite position.</strong></span></p><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><strong>Major Job Duties:</strong></span></p><ul><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Handle inbound calls by asking probing questions to uncover sales and service opportunities</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Evaluate sales methods and company programs to meet current customer needs and develop potential business leads</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Handle each call with a high level of professionalism, warmth and eagerness</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Possess a working knowledge of all ThompsonGas products and service offerings</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Hold a thorough understanding of policies and procedures related to safety, product delivery and service</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Provide timely and accurate information on customer order&nbsp;status</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Lead outbound calling operations in effort to collect from past due&nbsp;customers</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Enter and update customer account information in CARGAS and MPX&nbsp;systems</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Process billing payments for walk-in&nbsp;customers</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Responsible for processing driver daily paperwork</li><li id=\"isPasted\" style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Other duties and projects as assigned</li></ul><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><strong>Education and Experience:</strong></span></p><ul><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Degree or equivalent experience required</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>3+ years of Customer Service experience (Call center experience&nbsp;preferred)</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Sales experience strongly preferred; ability to upsell products in highly competitive environment a must</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Previous experience with CARGAS and MPX systems preferred, but not&nbsp;required</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Excellent computer skills including Microsoft office and data entry&nbsp;skills</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Ability to organize, multi-task and prioritize assignments in a fast-paced&nbsp;environment</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>High level of ownership and accountability for resolving customer problems in a professional and enthusiastic&nbsp;manner</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Flexible to work OT and weekends as needed during busy season</li></ul><p id=\"isPasted\"><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'><strong>PERKS WITH US!</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Medical, Dental, Vision, and 401k with <strong><u>IMMEDIATE</u></strong> eligibility</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Disability and life insurance</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Paid time off that increases with tenure</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Daily Pay Option that offers great flexibility and financial control</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Employee training programs with career development/advancement opportunities</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Employee recognition program</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Quarterly bonus potential</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Paid maternity and parental leave benefits</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'>Tuition reimbursement program</li></ul><p><span dir=\"ltr\" style='font-family: \"arial narrow\", sans-serif; font-size: 14px; color: rgb(0, 0, 0);' id=\"isPasted\">This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. &nbsp;A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.</span></p><p><span style=\"font-size: 12px; color: rgb(0, 0, 0);\"><em>ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.</em></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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