26-055-Operations Duty Supervisor-Permanent Full-Time

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    "location": {
      "city": "Acheson",
      "state": "Alberta",
      "postalCode": "T7X 6E1",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">About Associated Ambulance</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">With over <span style=\"font-weight: bold\">40 years in Emergency Medical Services</span>, Associated Ambulance is Alberta’s second-largest private ambulance operator, delivering <span style=\"font-weight: bold\">ALS &amp; BLS services to 24 locations</span> across rural Alberta. If you’re looking to advance your career in EMS operations, join our team – <span style=\"font-weight: bold\">We Are Here For Life!</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Posting: Operations Duty Supervisor (DOPS)</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Acheson Administration Office - 11292 269 Street, Acheson (preferred)</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Type:</span> Permanent Full-Time </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Start Date: </span>July 1, 2026<span style=\"font-weight: bold\"> </span></span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Application Deadline:</span> June 15, 2026</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Are you organized, able to juggle multiple priorities, and thrive when working independently?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Can you remain calm in high-stress situations and solve problems quickly and effectively? If so, this may be the perfect opportunity for you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The <span style=\"font-weight: bold\">Operations Duty Supervisor (DOPS)</span> supports our paramedic and operations teams by managing specialized tasks and resources. Using systems such as <span style=\"font-weight: bold\">EMS Manager (Aladtec)</span> and coordinating with <span style=\"font-weight: bold\">NCC/SCC/CCC dispatch</span>, the DOPS ensures scheduling and operational needs are met across all stations. Strong attention to detail, critical thinking, and the ability to handle difficult conversations are essential for success in this role.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are currently accepting expressions of interest for a Permanent Full-Time Operations Duty Supervisor </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Triage front-line inquiries to efficiently manage resources.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide guidance and assistance in managing patient transfers.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist in coordination and scheduling of resources (employees and assets).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prioritize and coordinate responses to calls, including return-to-service and out-of-service assets and employees.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Dispatch and deploy staff according to schedules, work orders, priorities, or protocols.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor employee workloads, locations, and safety; implement fatigue management protocols.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage and deploy IT systems and medical orders for front-line crews.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Liaise with the Scheduling Supervisor to manage workloads during after-hours operations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Review and approve overtime and duty expense forms for accuracy in accordance with payroll procedures.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare and complete data reporting for leadership as required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Communicate organizational updates impacting front-line service delivery across the province.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Record and log personnel interactions, incidents, and follow-up actions.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Working Conditions</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">50–60% of the role is phone-based, interacting with front-line staff and dispatch.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fast-paced and high-pressure environment requiring prioritization and escalation.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Shift work required: 4 on / 4 off rotation (2 day and 2 evening shifts per cycle)</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Day:</span> 07:00–17:00</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Evening:</span> 16:00–02:00 (On-call 02:00–07:00)</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must work independently without constant supervision.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Employment Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Emergency Communications and Response Certificate or unrestricted registration with Alberta College of Paramedics (ACoP) recommended (equivalent experience may be considered).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent attention to detail and computer proficiency.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong communication and customer service skills.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to make critical decisions under pressure.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of collective agreements and ability to incorporate company policy into decision-making.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Assets</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in Microsoft Office, Word, and Excel.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Courteous telephone manner and confidence in having difficult conversations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of Alberta geography, rural communities, EMS scheduling, and resource management.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reliability, flexibility, and adaptability.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Commitment to Employment Equity</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Associated Ambulance</span> is committed to the principles of employment equity. Only candidates selected for interviews will be contacted. Applications may also be considered for future postings.</span></p>",
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