Customer Service Representative

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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong style=\"background-color: transparent;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Mountain West Farm Bureau</span></strong><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">Insurance&nbsp;</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">is currently hiring for a full-time&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">Customer Service Representative&nbsp;</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">to join our team and help with answering inquiries regarding policy information, status and billing. This position develops and maintains relationships with the agency force, customers and all company departments and works to resolve questions and inquires in a positive, professional, and timely manner. This full-time position is located at the home-office in Laramie, WY and typically works&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">40 hours</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;per week between&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">8 am to 5 pm</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">,&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">Monday-Friday</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">. You can expect a competitive wage of&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"background-color: transparent;\">$2,833</strong></span><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;per month.<br><br></span><div class=\"fr-view\"><div class=\"fr-view\"><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">In addition to <strong>excellent pay</strong> and our <strong>positive company culture</strong>, we offer our <strong>Customer Service Representative</strong> the following benefits and perks:</span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>401K contribution match</strong></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>7 paid holidays including Black Friday&nbsp;</strong></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Generous paid time off (PTO), including volunteer time off</strong></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>On-site fitness center</strong></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Wellness incentives, including gym membership reimbursement</strong></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">So, now that you&#39;ve learned the who, what, where, and why, you may be wondering HOW? It&#39;s easy! Just fill out our initial <strong>mobile-friendly online application</strong>. We hope to meet you soon!</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>SKILLS OF OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE:</strong></span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Great Communicator -&nbsp;Effectively reads, writes, and speaks the English language.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ethical<strong>&nbsp;</strong>- Uses&nbsp;knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Active Listener&nbsp;- Gives full attention to what other people are saying, and makes sure to understand the points being made.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Critical Thinker - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Custom Service Focused - Possess knowledge and principles and processes for providing customer service.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Exhibits Independent Judgment - Follows established procedures, guides oneself with little or no supervision.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Service Oriented - Actively looking for ways to help people.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;If these ideal Customer Service Representative traits describe you, please continue reading!</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>ABOUT MOUNTAIN WEST FARM BUREAU INSURANCE</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Founded in 1948 to provide Wyoming Farm Bureau members with insurance. Over the years we have grown into a multi-line insurance company, serving the needs of individuals, families and businesses throughout Wyoming and Montana.&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">What we value:</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Our Stewardship:&nbsp;We take to heart our responsibility to provide protection of what our clients&rsquo; value.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Our Relationships:&nbsp;We keep the promises we make. Integrity, professionalism, respect and personal accountability is ingrained in our company fabric.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Our Action:&nbsp;We take pride in our work. We challenge ourselves to personal growth, to be proactive and continually improve on the delivery of our products and services.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Here at Mountain West, our employees are our greatest asset. Our fantastic team of employees is what allows us to continue to do what we love: making a difference for our insured, and our community. If you are looking to join a team that values you at the highest level and offers career paths, consider joining our team</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">In this full-time position, you will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing these job duties, the employee is regularly required to talk or hear and is frequently required to stand, walk and occasionally lift and move office products or supplies. The following are required to assist in the duties performed by a Customer Service Representative:</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">High school degree or GED.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Office experience with emphasis on computer skills and working with the public.<strong>&nbsp;</strong></li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">One year of customer service experience</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Do you have excellent communication skills, both written and verbal? Are you service-oriented? Do you enjoy being part of a team? If yes, give us the chance to review your information.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>ARE YOU READY?</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">If you are excited about this full-time opportunity, don&#39;t delay. <strong>Apply today</strong>!</span></p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\">**Prior to being hired the successful applicant must pass a drug and alcohol screening, undergo a background check and have a clear Motor Vehicle Report (MVR).**</span></p><p><span style=\"box-sizing: border-box; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: tahoma, sans-serif; color: rgb(74, 74, 74); background-color: white;\">&nbsp;</span><span style=\"box-sizing: border-box; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;color: rgb(74,74,74);background-color: white;\"><span style=\"box-sizing: border-box; font-family: tahoma, sans-serif;\"><span style=\"box-sizing: border-box; color: rgb(209, 72, 65); background-color: white;\"><em style=\"box-sizing: border-box;\"><ins style=\"box-sizing: border-box;\">Applications must be submitted through company website:</ins></em></span></span></span><span style=\"box-sizing: border-box; font-family: tahoma, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; color: rgb(74, 74, 74); background-color: white;\"><span style=\"box-sizing: border-box;\"> <a href=\"https://mwfbic.com/careers/\" style=\"background-color: transparent; box-sizing: border-box; color: rgb(8, 98, 116); font-weight: 400; text-decoration: none; outline: none;\" target=\"_blank\"><span style=\"box-sizing: border-box; color: rgb(74, 74, 74); background-color: rgb(255, 255, 255);\">https://mwfbic.com/careers/</span></a> </span></span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br><br></span><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\"><strong>NOTICE TO APPLICANT:</strong> Federal and state law requires that all applications be considered without regard to race, color, creed, ancestry, religion, sex, age, sexual orientation, national origin, disability, veteran status, genetic information or any grounds prohibited by applicable federal, state, or local law. We believe in and fully support the principle of equal employment opportunity and will fulfill our obligation to the fullest.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Please read and understand the following:&nbsp;</strong>The information provided by me in this application for employment is true, correct, and complete. False, incomplete, omitted, or misrepresented information of any kind will be sufficient cause for my application to be rejected or, if discovered after I am employed, cause for immediate termination of my employment.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\">I authorize Mountain West Farm Bureau Insurance to contact and obtain information about me from my previous employers, education institutions, and references I provided (unless designated with a &ldquo;no&rdquo;). Mountain West Farm Bureau Insurance is hereby authorized to conduct any investigation of my personal history, including, but not limited to, criminal searches as deemed appropriate, and/or credit and financial records employing investigative or credit agencies or bureaus of Mountain West Farm Bureau Insurance&#39;s choice subject to the provisions of the Fair Credit Reporting Act.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\">I understand and agree that I will be given an initial drug and alcohol test prior to my employment, and that for cause and random drug and alcohol tests may be requested during my employment.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\">If employed by Mountain West Farm Bureau Insurance, I agree to abide by its rules and regulations. I understand that if I am employed by Mountain West Farm Bureau Insurance, my position is considered <strong>at will</strong>, which means I may be terminated at any time with or without cause.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><span style=\"color: rgb(74, 74, 74); background-color: white; font-family: tahoma, sans-serif; font-size: 16px;\">By submitting my application, I indicate my full understanding and acceptance of all terms and conditions in the above statement. This application expires in one (1) year.</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p></div></div></div></div></div></div></div></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.23.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.43.16/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div></div></div></div></div></div></div></div></div></div></div>\n",
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