Customer Service Associate (Healthcare) | Onsite

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    "location": {
      "city": "Taguig City",
      "state": "Metro Manila",
      "postalCode": "1634",
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    "datePosted": "2026-03-27",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Internal Job Title: Billing Specialist</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span><span> </span>BGC, Taguig City, Onsite</span><br><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Schedule:</span><span> </span>Night Shift<br></span><br><br></p>\n<p><span style=\"font-size: 12pt\">When you join AGSI, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What’s in it for You?</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:</span><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.</span><br></li>\n<li><span style=\"font-size: 12pt\">30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.</span></li>\n<li><span style=\"font-size: 12pt\">HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.</span></li>\n<li><span style=\"font-size: 12pt\">Group Life Insurance for your peace of mind.</span></li>\n<li><span style=\"font-size: 12pt\">Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.</span></li>\n<li><span style=\"font-size: 12pt\">Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.</span><br><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.<br></span><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About the Client</span></span></p>\n<p><br></p>\n<p>Our client operates a network of full‑scope eyecare centers dedicated to providing comprehensive vision care services. They focus on delivering high‑quality, patient‑centered optometric care that goes beyond basic eyewear — offering advanced eye examinations, diagnostic services, personalized treatment plans, and eyewear solutions. With a commitment to innovation, integrity, and elevated service, they support patients of all ages in maintaining and improving eye health while partnering with independent practices to expand access to quality eyecare.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Role Overview</span></span></p>\n<p><br></p>\n<p>The Customer Service Associate (Billing Specialist) is responsible for handling administrative and project coordination tasks, providing essential support to clients through efficient and accurate execution of daily responsibilities.</p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities<br><br></span></span></p>\n<ul>\n<li>Process and manage patient and client billing accurately in accordance with US healthcare standards.</li>\n<li>Respond to inbound calls and emails regarding billing inquiries, payments, statements, or account discrepancies.</li>\n<li>Maintain and update patient or client account information in billing systems.</li>\n<li>Verify insurance coverage, process claims, and follow up on outstanding balances.</li>\n<li>Generate, review, and distribute billing statements and reports as required.</li>\n<li>Identify and resolve billing discrepancies in collaboration with internal teams.</li>\n<li>Maintain compliance with healthcare regulations, company policies, and client-specific guidelines.</li>\n<li>Assist in special projects, audits, or reporting as assigned.</li>\n<li>Provide excellent customer service to patients, providers, and internal stakeholders.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For<br><br></span></p>\n<ul>\n<li>Fresh graduates are welcome; prior billing experience is a plus but not required.</li>\n<li>Comfortable handling phone calls and interacting with clients.</li>\n<li>Good communication skills, both written and verbal.</li>\n<li>Detail-oriented with the ability to stay organized.</li>\n<li>Basic computer skills, including email and web-based applications.</li>\n<li>Willingness to learn and adapt to client-specific billing processes.</li>\n</ul>",
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    "minimumExperience": "Entry-level",
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