IT Support (fixed term)

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  "list_job": {
    "id": "172",
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    "location": {
      "city": "Pukekohe",
      "state": "Auckland"
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    "jobOpeningName": "IT Support (fixed term)",
    "departmentLabel": "Support Office",
    "employmentStatusLabel": "Part Time Fixed Term"
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    "location": {
      "city": "Pukekohe",
      "state": "Auckland",
      "postalCode": "2120",
      "addressCountry": "New Zealand"
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    "datePosted": "2026-04-30",
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    "description": "<p><span style=\"font-weight: bold\">Fixed-term (4–6 months) | Part-time (3–4 days per week)</span></p>\n<p><br></p>\n<p>Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology. We also provide back office support to 5 clinics for The Vet Centre in Northland.</p>\n<p><br></p>\n<p>We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.</p>\n<p><br></p>\n<p>You’ll play a critical role in keeping our people connected, productive, and supported every day.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why You’ll Love Working Here</span></p>\n<ul>\n<li>Make an Impact: Support 300+ users, ensuring they have the tools and know-how to succeed.</li>\n</ul>\n<ul>\n<li>Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.</li>\n</ul>\n<ul>\n<li>Team Spirit: Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do</span></p>\n<p>Front-Line IT Support &amp; Helpdesk</p>\n<ul>\n<li>Be the first point of contact for day-to-day IT support queries</li>\n<li>Log, triage, and resolve tickets through the IT helpdesk system</li>\n<li>Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access</li>\n<li>Coordinate with third party suppliers to troubleshoot issues</li>\n</ul>\n<p><br></p>\n<p><br>Microsoft 365 Onboarding &amp; Offboarding</p>\n<p> </p>\n<ul>\n<li>Set up new users across Franklin Vets systems</li>\n<li>Coordinate new hardware provisioning, installation and configuration</li>\n<li>Maintain internal IT documentation</li>\n</ul>\n<ul>\n<li>Manage user offboarding by removing access and disabling accounts across key systems</li>\n</ul>\n<ul>\n<li>Manage licensing, permissions, and access controls to ensure data security.</li>\n</ul>\n<p> </p>\n<p>Hardware</p>\n<ul>\n<li>Set up and configure laptops and PCs</li>\n<li>Visit clinics to set-up and configure printers, and other IT equipment</li>\n</ul>\n<p> </p>\n<p>Projects &amp; Implementation</p>\n<ul>\n<li>Support and manage specific IT projects and technology rollouts as they arise</li>\n<li>Work closely with internal stakeholders to ensure smooth adoption and minimal disruption<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>Experienced Level 1 IT support person</li>\n<li>Excellent communication skills – patient, approachable, and calm under pressure</li>\n<li>Comfortable managing both incident tickets and structured IT project work</li>\n<li>A natural problem-solver who shows ownership and initiative</li>\n<li>A genuine team player who enjoys collaborating and learning</li>\n<li>A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary</li>\n<li>Experience with Ezyvet, InfoVet, or Smartflow would be advantageous</li>\n<li>Previous experience in a multi-site or distributed environment</li>\n</ul>\n<p> </p>\n<p>If you’re excited to combine your passion for technology and your love of problem-solving in a role that matters, we’d love to hear from you! Apply online with your CV and a cover letter telling us why you’d be a great fit.</p>\n<p> </p>\n<p> </p>\n<p> </p>",
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    "jobOpeningName": "IT Support (fixed term)",
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    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://franklinvets.bamboohr.com/careers/172",
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