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Technical Specialist - L2 Expert (Fixed Networks)
Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Chennai Tvh, Chennai, Tamil Nadu, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Technical Specialist - L2 Expert (Fixed Networks) |
| Normalized title | - |
| Department / team | Applied R&D |
| Location | Tamil Nadu, IN, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-08 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tamil Nadu. | Open |
| Department jobs | Active postings in Applied R&D. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Advanced Level ‑ 2 / Expert Technical Support Engineer responsible for providing high ‑ quality remote support for Nokia Fixed Networks (FN) access products, ensuring SLA compliance, customer satisfaction, and effective resolution of complex network issues through deep technical expertise and close collaboration with R&D teams.
Responsibilities
Provide Advanced Level‑2 / Expert support for Nokia Fixed Access products through remote troubleshooting and resolution. Ensure high customer satisfaction by meeting and exceeding SLA commitments. Perform in‑depth analysis, diagnosis, and resolution of complex issues in customer networks.
Participate in 24×7 rotational hotline/on‑call support. Reproduce customer issues in lab environments when required and feasible. Execute expert‑level troubleshooting including system tracing, debugging, and protocol flow analysis. Identify, reproduce, and characterize defects; collaborate closely with R&D for permanent fixes. Contribute to Root Cause Analysis (RCA) reports and proactively engage with customers for network health checks and training.
Qualifications
You Have:
3+ years of hands‑on experience in DSL and/or PON technologies with strong troubleshooting skills. Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF preferred. Strong product knowledge of Nokia FN portfolio: ISAM 7302/7330, 7360, 7368 ONT, AMS 5520, 552X applications (APC, IDM, OAD, SDC). Proven experience in testing and supporting NMS/EMS platforms. Exposure to handling live network issues and field outages is an advantage. Working knowledge of IP networking and Linux (mandatory). Strong analytical, problem‑solving, and customer communication skills. Candidates with lesser experience but strong passion for new technologies and learning mindset will also be considered.
Organization
Some of our benefits:
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries .
Company
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Full job record
| Job ID | 264be878695aebf328279828bc85c1bc0fcac128 |
| Org ID | 0229f528-a584-4e4f-9943-249cfaac294e |
| Source ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Board ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Provider | oracle_hcm |
| Provider Job Key | 32611 |
| Title | Technical Specialist - L2 Expert (Fixed Networks) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | India; Chennai Tvh, Chennai, Tamil Nadu, IN |
| Department | Applied R&D |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | IN |
| City | Tamil Nadu |
| Salary Raw | Description Advanced Level ‑ 2 / Expert Technical Support Engineer responsible for providing high ‑ quality remote support for Nokia Fixed Networks (FN) access products, ensuring SLA compliance, customer satisfaction, and effective resolution of complex network issues through deep technical expertise and close collaboration with R&D teams. Responsibilities Provide Advanced Level‑2 / Expert support for Nokia Fixed Access products through remote troubleshooting and resolution. Ensure high customer satisfaction by meeting and exceeding SLA commitments. Perform in‑depth analysis, diagnosis, and resolution of complex issues in customer networks. Participate in 24×7 rotational hotline/on‑call support. Reproduce customer issues in lab environments when required and feasible. Execute expert‑level troubleshooting including system tracing, debugging, and protocol flow analysis. Identify, reproduce, and characterize defects; collaborate closely with R&D for permanent fixes. Contribute to Root Cause Analysis (RCA) reports and proactively engage with customers for network health checks and training. Qualifications You Have: 3+ years of hands‑on experience in DSL and/or PON technologies with strong troubleshooting skills. Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF preferred. Strong product knowledge of Nokia FN portfolio: ISAM 7302/7330, 7360, 7368 ONT, AMS 5520, 552X applications (APC, IDM, OAD, SDC). Proven experience in testing and supporting NMS/EMS platforms. Exposure to handling live network issues and field outages is an advantage. Working knowledge of IP networking and Linux (mandatory). Strong analytical, problem‑solving, and customer communication skills. Candidates with lesser experience but strong passion for new technologies and learning mindset will also be considered. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/32611 |
| Apply URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/32611 |
| First Seen At | 2026-05-31 18:14:26Z |
| Last Seen At | 2026-06-06 11:52:08Z |
| Last Checked At | 2026-06-06 11:52:08Z |
| Last Changed At | 2026-05-31 18:14:26Z |
| Inactive At | — |
| Source Posted At | 2026-05-08 05:46:39Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-50-57-105Z-db7c626ded2e30266b558cc1a4d87fc8b3f6104e934978156486dc201f37d376.json |
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