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Call Center Representative (Support Services)

98757c38 341e 4319 Bdba A92314e9ba6d 19000101 000001 · Bartlett, IL, US, Bartlett, IL · Active · $18–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company98757c38 341e 4319 Bdba A92314e9ba6d 19000101 000001
TitleCall Center Representative (Support Services)
Normalized title-
Department / team-
LocationBartlett, IL, United States
Work model-
Employment typeFull Time
Salary$18–$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 98757c38 341e 4319 Bdba A92314e9ba6d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bartlett.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company98757c38 341e 4319 Bdba A92314e9ba6d 19000101 000001
Sourcea291bdf0-4ea3-404f-8a5a-b4b7433ab25f
ATS providerADP Workforce Now Recruiting

Description

About Wheaton Eye Clinic Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care. The Support Services representative is responsible for providing exceptional patient service when working at the call center. In the Call Center the Support Services Representative will answer and assist all incoming telephone calls, provide timely and accurate information and quality customer service to incoming patient inquiries, schedule appointments using a computerized scheduling system, resolve patient issues, and consistently meet or exceed patients' service expectations. The Call Center Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines. Hours are: Monday, Tuesday and Friday 8-5, either Wednesday and Thursday 9:30-6:30 p.m. rotation and 2 Saturdays a month. Primary Duties/Responsibilities: Update patient demographics Verify Insurance plan information Appointment Scheduling for all/ or designated Ophthalmologists, Optometrists, and testing procedures. Maintenance of bridge doctors’ schedule Complete rescheduling of patients as received Update demographic information on patient accounts Process reminder call cancellations Complete recall letters Retrieve and complete Epic messages Ensure no-show appointments are processed Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy Perform other related duties as assigned Education and Experience: High School Diploma or Equivalent Full Time Benefits: Medical Dental Group Life and LTD Paid Time Off Paid Holidays Clothing Allowance Vision Care Benefits Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident 401k EEO

Full job record

Job ID2635aeda50e3f06e7ecdff96c67528808d4fd2ef
Org IDbad0b506-15b8-4430-862b-cca6eb658076
Source IDa291bdf0-4ea3-404f-8a5a-b4b7433ab25f
Board IDa291bdf0-4ea3-404f-8a5a-b4b7433ab25f
Provideradp_workforcenow
Provider Job Key565566
TitleCall Center Representative (Support Services)
Normalized Title—
Statusactive
Activeyes
Location TextBartlett, IL, US, Bartlett, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityBartlett
Salary Raw17.50 To 19 (USD) Hourly
Salary Min17.5
Salary Max19
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=98757c38-341e-4319-bdba-a92314e9ba6d&ccId=19000101_000001&lang=en_US&type=JS&jobId=565566&jwId=9202686373336_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=98757c38-341e-4319-bdba-a92314e9ba6d&ccId=19000101_000001&lang=en_US&type=JS&jobId=565566&jwId=9202686373336_1
First Seen At2026-05-31 18:46:45Z
Last Seen At2026-06-06 12:31:38Z
Last Checked At2026-06-06 12:31:38Z
Last Changed At2026-06-06 12:31:38Z
Inactive At—
Source Posted At2026-05-01 14:55:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=98757c38-341e-4319-bdba-a92314e9ba6d|19000101_000001/date=2026-06-06/2026-06-06T12-31-38-148Z-e4b478ab72bf1b3d7bd92271df56980eb0345d157db4283f6bfa675a92cc3347.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\">&nbsp;</span></div><p id=\"isPasted\"><strong>About Wheaton Eye Clinic</strong></p><p>Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. &nbsp; Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. &nbsp;Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient&rsquo;s expectations in the delivery of competent, timely, and compassionate eye care. &nbsp;</p><div><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\"><br></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>The Support Services representative</strong> is responsible for providing exceptional patient service when working at the call center.&nbsp;</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma, sans-serif;\"><br></span></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma, sans-serif;\">In the Call Center the Support Services Representative will answer and assist all incoming telephone calls, provide timely and accurate information and quality customer service to incoming patient inquiries, schedule appointments using a computerized scheduling system, resolve patient issues, and consistently meet or exceed patients&#39; service expectations.&nbsp;</span></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma, sans-serif;\"><br></span></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma, sans-serif;\">The Call Center Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines. &nbsp; Hours are: &nbsp;</span></span>Monday, Tuesday and Friday 8-5, either Wednesday and Thursday 9:30-6:30 p.m. rotation and 2 Saturdays a month.&nbsp;</p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma, sans-serif;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Primary Duties/Responsibilities:</strong></span></span></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><br></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><strong><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Update patient demographics</span></strong></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Verify Insurance plan information</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Appointment Scheduling for all/ or designated Ophthalmologists, Optometrists, and testing procedures.</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Maintenance of bridge doctors&rsquo; schedule</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Complete rescheduling of patients as received&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Update demographic information on patient accounts</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Process reminder call cancellations</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Complete recall letters</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Retrieve and complete Epic messages</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Ensure no-show appointments are processed</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy</span></p></li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 14px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Perform other related duties as assigned</span></p></li></ul><p id=\"isPasted\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\">Education and Experience:</p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><br></p><ul><li dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: tahoma, sans-serif; font-size: 14px;\"><strong><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">High School Diploma or&nbsp;Equivalent</span></strong></li></ul><p><strong><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br></span></strong></p><p id=\"isPasted\">Full Time Benefits:</p><p>Medical</p><p>Dental</p><p>Group Life and LTD</p><p>Paid Time Off</p><p>Paid Holidays</p><p>Clothing Allowance</p><p>Vision Care Benefits</p><p>Voluntary Benefit Offerings &ndash; Life, STD, Critical Illness, Accident</p><p>401k</p><p><br></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>EEO</strong></span></span><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br></span></span></strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "postingInstructions": [],
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    "requisitionLocations": [
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}
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