IT.Manager - IT.Operations

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    "ShortDescriptionStr": "Manager. ITOperations\nAbout Citco\nSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 11,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. \nOur continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.\nA career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.\n\n",
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    "ExternalDescriptionStr": "<p class=\"bodysubheadcontinuation\" style=\"margin-right: 6.7pt;\"><span lang=\"EN-GB\">About the Role:&nbsp;</span></p><p class=\"BodyTextCalibri\" style=\"text-align: justify;\"><span lang=\"EN-GB\">The Local IT Manager is responsible for leading our LIT administrators to provide excellent customer service and responsible for resolving customer inquiries in a timely manner. The Local IT Team provides IT infrastructure support for all employees in the local office and within the region. The Local IT Manager is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisims.</span></p><p class=\"BodyTextCalibri\" style=\"text-align: justify;\"><span lang=\"EN-GB\">Working as part of the IT Operations group, this role interacts with multiple functions within the IT Operations group and with other groups within the wider IT team. In a day-to-day capacity, the Local IT Team Manager oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. The Local IT Manager is reponsible for ensuring defined metrics/benchmarks are met by staff and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.&nbsp;</span></p><p><span style=\"font-family: &quot;Calibri Light&quot;, sans-serif;\"><span lang=\"EN-IE\" style=\"font-size: 11pt; line-height: 115%;\">This role reports into the SVP of End User Compute.</span></span></p>",
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    "ExternalPostedStartDate": "2026-05-07T03:01:13+00:00",
    "ExternalQualificationsStr": "<p class=\"bodysubheadcontinuation\" style=\"margin: 12pt 6.8pt 12pt 0in;\"><span lang=\"EN-GB\">Experience and Technical Skills</span></p><ul style=\"list-style-type: disc; padding-left: 12.47px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">5+ years of experience in a similar role.</span></p><ul style=\"list-style-type: disc; padding-left: 0px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrated understanding of ITIL and Change Management.&nbsp;</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Excellent communication and interpersonal skills – both written and verbal.&nbsp;</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrated analytical and problem management skills.&nbsp;</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Experience in ensuring compliance with industry and local government standards.&nbsp;</span></p></li></ul></li></ul><p class=\"Tablebullet1\">&nbsp;</p><p class=\"Tablebullet1\"><span lang=\"EN-IE\"><strong>Education</strong></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Bachelor's degree or technical qualification prevalent to the position.</span><br>&nbsp;</p><p class=\"Tablebullet1\">&nbsp;</p></li></ul><p class=\"Tablebullet1\"><span lang=\"EN-IE\"><strong>Desired skills and expertise</strong></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrated commitment to continuous improvement and training</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Strong verbal and written communication skills</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Excellent presentation skills and an ability to engage audiences</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Ability to build relationships and work well across functions</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Experience in a collaborative team environment, accepting workload and responsibilities</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment</span></p></li></ul><p class=\"bodysubheadcontinuation\" style=\"margin-right: 6.7pt;\"><span lang=\"EN-GB\">What We Offer:&nbsp;</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">A challenging and rewarding role in an award-winning global business.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Opportunities for personal and professional career development.&nbsp;</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Great working environment, competitive salary and benefits, and opportunities for educational support.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Be part of an industry leading global team, renowned for excellence.</span></p></li></ul><p class=\"bodysubheadcontinuation\">&nbsp;</p><p class=\"bodysubheadcontinuation\"><span lang=\"EN-GB\">Our Benefits</span></p><p class=\"bodysubheadcontinuation\"><span lang=\"EN-IE\">Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and trength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.</span></p>",
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