Patient Navigation (Non-Clinical)

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  "last_changed_at": "2026-06-18T10:28:21.601Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Birmingham, Alabama, United States",
    "city": "Birmingham",
    "region": "AL",
    "country": "United States",
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  "salary_min": 16,
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    "countries": [
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{
  "list_job": {
    "id": "70",
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      "state": null
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    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
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    "departmentId": "18679",
    "locationType": "1",
    "jobOpeningName": "Patient Navigation (Non-Clinical)",
    "departmentLabel": "120 - Care Guidance COGS",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-07-14",
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">About Guideway Care*</span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif\">Guideway Care is <span style=\"font-weight: bold\">The Patient Activation Company™</span>. We don't just \"engage\" patients; we <span style=\"font-weight: bold\">activate</span> them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their \"next right action.\"™ </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Job Summary: </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As a <span style=\"font-weight: bold\">Care Guide,</span> You will support patients and their caregivers to identify and resolve practical, social, physical and emotional. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution. This is your opportunity to make a difference for patients and caregivers!</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Work Schedule:</span></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\">Monday - Friday:  10:00 AM- 7:00 PM CST</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\">Monday - Friday:  8:00 AM - 5:00 PM CST</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><em><span style=\"font-size: 16px\"><span style=\"color: rgb(29, 28, 29); font-size: 15px\">As part of your role, there may be instances where your shift could be adjusted. This adjustment may occur if you are assigned to a client whose operational hours are affected by the start or end of daylight saving time. Please be aware that this shift change can be adjusted at any time during employment with Guideway Care to accommodate clients' needs. We appreciate your understanding and flexibility regarding potential changes to your schedule.</span></span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Essential Functions:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proactively research, identify and examine new community resources that can be used to assist patients.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in a growing professional network defining the standard for care guidance by disease state.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Help address the non-clinical factors that have a large impact on overall patient health, Guideway helps providers improve patient outcomes, increase patient satisfaction, reduce unnecessary utilization, and meet and exceed quality requirements.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company values.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">This is a great opportunity to get started in healthcare and grow a meaningful career! This position is being offered 100% remote. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Required Skills/Abilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proficiency with a personal computer</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technical and analytical skill set</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication, organizational and interpersonal skills are necessary</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with Microsoft Excel preferred</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelors preferred, but the equivalent professional experience will be considered</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Immigration and/or Visa sponsorship will not be provided</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(26, 19, 45); font-weight: bold; text-decoration: underline\">Supervisory Responsibilities:</span><br><span style=\"color: rgb(26, 19, 45)\">None</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(26, 19, 45); font-weight: bold; text-decoration: underline\">Travel Requirements:</span><br><span style=\"color: rgb(26, 19, 45)\">0%</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(26, 19, 45); font-weight: bold; text-decoration: underline\">Work Authorization:</span><br><span style=\"color: rgb(26, 19, 45)\">Guideway Care does not offer Immigration or work visa sponsorship</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(26, 19, 45); font-weight: bold; text-decoration: underline\">Total Rewards</span><span style=\"color: rgb(26, 19, 45); font-weight: bold\">:</span></span></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">The target pay range for this role is $16 to $18 per hour. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">In addition, team members enjoy …</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Benefits package including:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Medical Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Vision Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Dental Insurance </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Flexible Spending Account (FSA), </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Company paid short- and long-term disability, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Employee Assistance Program, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Life Insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Accident insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">and other voluntary benefit programs for employees and their eligible dependents.</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">401(k) retirement plan with a company match</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Essential Duties and Responsibilities</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Able to work remotely at home in a private HIPAA compliant workspace</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Able to house company equipment needed to perform job</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Broadband Internet Access</span>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Internet download speed must be at least 24 mbps and upload speed at least 4 mbps</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Immigration or work visa sponsorship will not be provided </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\"> Physical Demands:</span>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Ability to hear in normal range and wear a headset / earpiece</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">Good visual acuity to read computer screens, scripts, forms etc.</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 12pt\">May sit 100% of the time when taking calls</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"color: rgb(29, 28, 29)\">Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.</span></span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"color: rgb(29, 28, 29)\">This is a Safety-Sensitive Position</span></span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"color: rgb(29, 28, 29)\">Due to responsibilities involving patient communication, healthcare coordination, scheduling accuracy, and access to protected health information, this role requires sustained attention, sound judgment, and the ability to safely and effectively perform essential job duties.</span></span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 8pt; font-style: italic\">We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.</span><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 8pt; font-style: italic\">Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.</span><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Inter, sans-serif; font-size: 8pt; font-style: italic\">Guideway Care is the parent company of Sequence Health.</span></p>",
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    "minimumExperience": "Mid-level",
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}