Patient Access Representative, Full Time, Evenings, Atlantic Health Morristown Medical Center

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    "ExternalDescriptionStr": "<p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Patient Access Representative</strong></span></span></p><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.</span></span></p><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Principal Accountabilities:&nbsp;</strong></span><i><span style=\"font-size: 12pt; line-height: 107%;\">(including but not limited to)</span></i></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Securing accurate information,</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Interpreting and communicating patient responsibility&nbsp;</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Obtaining accurate patient identification is essential for the financial and operational success of the organization</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Attempting to resolve customer questions and concerns</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Adapting to changes in the work environment</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Meeting shift expectations&nbsp;</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Handling challenging customers</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Obtains and verifies patient information for registration</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Requests payment of financial dues from patient or guarantors</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Obtains federally required and hospital related consents in a timely manner</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations</span></span></li><li><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt; line-height: 107%;\">Performs other related duties as assigned</span></span></li></ul>",
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