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Collections Representative I

Maverickpayments · CA · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyMaverickpayments
TitleCollections Representative I
Normalized title-
Department / team-
LocationCanada
Work model-
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-27 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

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Company jobsActive postings from Maverickpayments.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
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Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyMaverickpayments
Source38b5ae3d-afd3-4d97-a83f-7e6cedefdbd9
ATS providerJazzHR / ApplyToJob

Description

Exciting Opportunities at  Maverick Payments ! Join our fast-paced, growing company and further your career with  Maverick Payments,  where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments  is a family-owned and privately held full-service payment provider. Located in Calabasas, California,  Maverick  has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position:  The Collections Representative supports the internal recovery team by managing merchant accounts with outstanding return items. This role involves initiating recovery efforts, placing accounts on reserve through TSYS, and assisting internal teams and external partners with account reconciliation. The representative also monitors payments, communicates with merchants and agents, and applies knowledge of financial processes including chargebacks, refunds, and ACH operations. Collections Representatives are responsible for reviewing merchant accounts associated with each return item to assess the status and determine appropriate recovery actions. Place accounts on 100% reserve using the TSYS platform to ensure that available funds are secured. Recovery efforts are initiated through email communications using HappyFox and direct phone outreach to merchants. Representatives contact partners to address unpaid return items and residuals being held, aiming to resolve outstanding balances. Representatives monitor credit card payments through the Accounts Receivable system to ensure that payments are properly applied to the corresponding merchant accounts. They verify that outstanding balances are cleared and that account records are accurately reconciled. In cases involving fraud or significant losses, representatives use Google search to perform skip tracing and locate merchants through alternative public contact methods. They investigate and pursue additional avenues to establish communication and facilitate recovery Representatives possess a working knowledge of chargebacks and refunds, enabling them to navigate and explain these processes effectively. They understand the operations of the ACH network, including the roles of the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI). They review bank account updates to ensure accurate and current information is used in recovery efforts. Maintain a professional and respectful approach when communicating with customers to understand their financial circumstances and provide suitable solutions. Document all interactions with customers accurately and comprehensively in the dashboard, including payment arrangements, promises to pay, and any disputes or complaints. Ensure compliance with all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA). Collaborate closely with internal teams such as Merchant Maintenance, Partner Support, and Merchant Success and Risk to resolve complex collection issues including a detailed breakdown of the outstanding balance. Supporting specialized projects on an as-needed basis as directed by Executive team. Other duties assigned. Qualifications: Candidates must possess a high school diploma or equivalent. Prior experience in payment processing, banking or working with the ACH network. Strong customer service skills are essential for effective communication and resolution. Proven ability to negotiate payment arrangements and resolve disputes effectively while maintaining positive customer relationships. Strong analytical and problem-solving skills with the ability to think critically and propose creative solutions to collection challenges. Works well in a fast-paced environment while staying precise in daily activities. Must be able to communicate with our partners in a respectful and concise way. Communicate with professionalism in all interactions both inside and outside of the organization. Exceptional attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment. Able to work across all departments with ease but still work independently. Efficient with Microsoft Office Suite including Outlook and Excel. Able to navigate multiple system interfaces to key application information in a timely manner Compliance with knowledge with financial institutions, card associations, etc. What We Offer: Competitive Salary, Bonuses and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution. Commitment to Career Development and Advancement. Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $19 to $25/hr This position will report to our headquarters in Calabasas, CA.   Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Full job record

Job ID25fdf341a834956a5cb463a969f9d8934fd85dfd
Org ID76707c3c-10c4-4893-b572-b89c2cb7870a
Source ID38b5ae3d-afd3-4d97-a83f-7e6cedefdbd9
Board ID38b5ae3d-afd3-4d97-a83f-7e6cedefdbd9
Providerjazzhr
Provider Job KeyTO4lSwgFrf
TitleCollections Representative I
Normalized Title—
Statusactive
Activeyes
Location TextCA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryCanada
Region—
City—
Salary RawUSD
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://maverickpayments.applytojob.com/apply/TO4lSwgFrf/Collections-Representative-I
Apply URLhttps://maverickpayments.applytojob.com/apply/TO4lSwgFrf/Collections-Representative-I
First Seen At2026-05-30 05:46:16Z
Last Seen At2026-06-06 19:53:16Z
Last Checked At2026-06-06 19:53:16Z
Last Changed At2026-05-30 05:46:16Z
Inactive At—
Source Posted At2026-05-27 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=maverickpayments/date=2026-06-06/2026-06-06T19-53-16-128Z-267637e4834843913a7c919d0797680d2c2891e3eb1bb52441821c2a18b187c7.json
Event Fields
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  "last_changed_at": "2026-05-30T05:46:16.450Z",
  "active_status": "active"
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Extensions
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Native Structured
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  "detail": {
    "url": "https://maverickpayments.applytojob.com/apply/jobs/details/TO4lSwgFrf?&",
    "heading": "Collections Representative I",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://maverickpayments.applytojob.com/apply/TO4lSwgFrf/Collections-Representative-I",
    "description_html": "<span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Exciting Opportunities at <b>Maverick Payments</b>!<br><br>Join our fast-paced, growing company and further your career with <b>Maverick Payments,</b> where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!<br><br><b>About Us:</b><br><strong>Maverick Payments</strong> is a family-owned and privately held full-service payment provider. Located in Calabasas, California, <strong>Maverick </strong>has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.<br><br><b>About the Position: </b></span></span><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">The Collections Representative supports the internal recovery team by managing merchant accounts with outstanding return items. This role involves initiating recovery efforts, placing accounts on reserve through TSYS, and assisting internal teams and external partners with account reconciliation. The representative also monitors payments, communicates with merchants and agents, and applies knowledge of financial processes including chargebacks, refunds, and ACH operations.</span></span> </span></span></span></span></span></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Collections Representatives are responsible for reviewing merchant accounts associated with each return item to assess the status and determine appropriate recovery actions.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Place accounts on 100% reserve using the TSYS platform to ensure that available funds are secured.<br>Recovery efforts are initiated through email communications using HappyFox and direct phone outreach to merchants.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives contact partners to address unpaid return items and residuals being held, aiming to resolve outstanding balances.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives monitor credit card payments through the Accounts Receivable system to ensure that payments are properly applied to the corresponding merchant accounts. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They verify that outstanding balances are cleared and that account records are accurately reconciled.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">In cases involving fraud or significant losses, representatives use Google search to perform skip tracing and locate merchants through alternative public contact methods. They investigate and pursue additional avenues to establish communication and facilitate recovery</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives possess a working knowledge of chargebacks and refunds, enabling them to navigate and explain these processes effectively.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They understand the operations of the ACH network, including the roles of the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI).</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They review bank account updates to ensure accurate and current information is used in recovery efforts.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Maintain a professional and respectful approach when communicating with customers to understand their financial circumstances and provide suitable solutions.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Document all interactions with customers accurately and comprehensively in the dashboard, including payment arrangements, promises to pay, and any disputes or complaints.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Ensure compliance with all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Collaborate closely with internal teams such as Merchant Maintenance, Partner Support, and Merchant Success and Risk to resolve complex collection issues including a detailed breakdown of the outstanding balance. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Supporting specialized projects on an as-needed basis as directed by Executive team.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Other duties assigned.</span></span></li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><b>Qualifications:</b></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Candidates must possess a high school diploma or equivalent.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Prior experience in payment processing, banking or working with the ACH network.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Strong customer service skills are essential for effective communication and resolution.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Proven ability to negotiate payment arrangements and resolve disputes effectively while maintaining positive customer relationships.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Strong analytical and problem-solving skills with the ability to think critically and propose creative solutions to collection challenges.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Works well in a fast-paced environment while staying precise in daily activities.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Must be able to communicate with our partners in a respectful and concise way.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Communicate with professionalism in all interactions both inside and outside of the organization.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Exceptional attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Able to work across all departments with ease but still work independently.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Efficient with Microsoft Office Suite including Outlook and Excel.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Able to navigate multiple system interfaces to key application information in a timely manner</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Compliance with knowledge with financial institutions, card associations, etc.</span></span></span></span></span></li></ul><br><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><b>What We Offer:</b></span></span><ul><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Competitive Salary, Bonuses and Incentives.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Comprehensive employer sponsored health, vision, and dental insurance programs.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Paid time off, Paid Sick and Paid Holidays.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">401K plan with up to a 3% matching contribution.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Commitment to Career Development and Advancement.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Employee Recognition Programs</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!</span></span></li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Pay Range: $19 to $25/hr</strong></span></span><br><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong>This position will report to our headquarters in Calabasas, CA.</strong></span></span><br> <p><strong>Maverick Payments is an Equal Opportunity Employer.</strong><br />\n<br />\n<strong>Pay Transparency Notice:</strong> At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.<br />\n<br />\n<strong>Non-Solicitation from Third Parties:</strong> Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.<br />\n<br />\n<strong>Notice to Agency and Search Firm Representatives:</strong> Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.<br />\n<br />\n<strong>Fair Chance Ordinance:</strong> Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.</p>",
    "description_text": "Exciting Opportunities at  Maverick Payments !\nJoin our fast-paced, growing company and further your career with  Maverick Payments,  where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!\n About Us:\n Maverick Payments  is a family-owned and privately held full-service payment provider. Located in Calabasas, California,  Maverick  has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.\n About the Position:  The Collections Representative supports the internal recovery team by managing merchant accounts with outstanding return items. This role involves initiating recovery efforts, placing accounts on reserve through TSYS, and assisting internal teams and external partners with account reconciliation. The representative also monitors payments, communicates with merchants and agents, and applies knowledge of financial processes including chargebacks, refunds, and ACH operations. Collections Representatives are responsible for reviewing merchant accounts associated with each return item to assess the status and determine appropriate recovery actions.\n Place accounts on 100% reserve using the TSYS platform to ensure that available funds are secured.\nRecovery efforts are initiated through email communications using HappyFox and direct phone outreach to merchants.\n Representatives contact partners to address unpaid return items and residuals being held, aiming to resolve outstanding balances.\n Representatives monitor credit card payments through the Accounts Receivable system to ensure that payments are properly applied to the corresponding merchant accounts.\n They verify that outstanding balances are cleared and that account records are accurately reconciled.\n In cases involving fraud or significant losses, representatives use Google search to perform skip tracing and locate merchants through alternative public contact methods. They investigate and pursue additional avenues to establish communication and facilitate recovery\n Representatives possess a working knowledge of chargebacks and refunds, enabling them to navigate and explain these processes effectively.\n They understand the operations of the ACH network, including the roles of the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI).\n They review bank account updates to ensure accurate and current information is used in recovery efforts.\n Maintain a professional and respectful approach when communicating with customers to understand their financial circumstances and provide suitable solutions.\n Document all interactions with customers accurately and comprehensively in the dashboard, including payment arrangements, promises to pay, and any disputes or complaints.\n Ensure compliance with all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).\n Collaborate closely with internal teams such as Merchant Maintenance, Partner Support, and Merchant Success and Risk to resolve complex collection issues including a detailed breakdown of the outstanding balance.\n Supporting specialized projects on an as-needed basis as directed by Executive team.\n Other duties assigned.\n Qualifications: Candidates must possess a high school diploma or equivalent.\n Prior experience in payment processing, banking or working with the ACH network.\n Strong customer service skills are essential for effective communication and resolution.\n Proven ability to negotiate payment arrangements and resolve disputes effectively while maintaining positive customer relationships.\n Strong analytical and problem-solving skills with the ability to think critically and propose creative solutions to collection challenges.\n Works well in a fast-paced environment while staying precise in daily activities.\n Must be able to communicate with our partners in a respectful and concise way.\n Communicate with professionalism in all interactions both inside and outside of the organization.\n Exceptional attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.\n Able to work across all departments with ease but still work independently.\n Efficient with Microsoft Office Suite including Outlook and Excel.\n Able to navigate multiple system interfaces to key application information in a timely manner\n Compliance with knowledge with financial institutions, card associations, etc.\n What We Offer: Competitive Salary, Bonuses and Incentives.\n Comprehensive employer sponsored health, vision, and dental insurance programs.\n Paid time off, Paid Sick and Paid Holidays.\n 401K plan with up to a 3% matching contribution.\n Commitment to Career Development and Advancement.\n Employee Recognition Programs\n Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!\n Pay Range: $19 to $25/hr\n This position will report to our headquarters in Calabasas, CA.\n  Maverick Payments is an Equal Opportunity Employer.\n Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.\n Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.\n Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.\n Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.",
    "jsonld_jobposting": {
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      "datePosted": "2026-05-27",
      "description": "<span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Exciting Opportunities at <b>Maverick Payments</b>!<br><br>Join our fast-paced, growing company and further your career with <b>Maverick Payments,</b> where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!<br><br><b>About Us:</b><br><strong>Maverick Payments</strong> is a family-owned and privately held full-service payment provider. Located in Calabasas, California, <strong>Maverick </strong>has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.<br><br><b>About the Position: </b></span></span><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">The Collections Representative supports the internal recovery team by managing merchant accounts with outstanding return items. This role involves initiating recovery efforts, placing accounts on reserve through TSYS, and assisting internal teams and external partners with account reconciliation. The representative also monitors payments, communicates with merchants and agents, and applies knowledge of financial processes including chargebacks, refunds, and ACH operations.</span></span> </span></span></span></span></span></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Collections Representatives are responsible for reviewing merchant accounts associated with each return item to assess the status and determine appropriate recovery actions.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Place accounts on 100% reserve using the TSYS platform to ensure that available funds are secured.<br>Recovery efforts are initiated through email communications using HappyFox and direct phone outreach to merchants.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives contact partners to address unpaid return items and residuals being held, aiming to resolve outstanding balances.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives monitor credit card payments through the Accounts Receivable system to ensure that payments are properly applied to the corresponding merchant accounts. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They verify that outstanding balances are cleared and that account records are accurately reconciled.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">In cases involving fraud or significant losses, representatives use Google search to perform skip tracing and locate merchants through alternative public contact methods. They investigate and pursue additional avenues to establish communication and facilitate recovery</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Representatives possess a working knowledge of chargebacks and refunds, enabling them to navigate and explain these processes effectively.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They understand the operations of the ACH network, including the roles of the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI).</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">They review bank account updates to ensure accurate and current information is used in recovery efforts.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Maintain a professional and respectful approach when communicating with customers to understand their financial circumstances and provide suitable solutions.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Document all interactions with customers accurately and comprehensively in the dashboard, including payment arrangements, promises to pay, and any disputes or complaints.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Ensure compliance with all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Collaborate closely with internal teams such as Merchant Maintenance, Partner Support, and Merchant Success and Risk to resolve complex collection issues including a detailed breakdown of the outstanding balance. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Supporting specialized projects on an as-needed basis as directed by Executive team.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Other duties assigned.</span></span></li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><b>Qualifications:</b></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Candidates must possess a high school diploma or equivalent.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Prior experience in payment processing, banking or working with the ACH network.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Strong customer service skills are essential for effective communication and resolution.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Proven ability to negotiate payment arrangements and resolve disputes effectively while maintaining positive customer relationships.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Strong analytical and problem-solving skills with the ability to think critically and propose creative solutions to collection challenges.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Works well in a fast-paced environment while staying precise in daily activities.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Must be able to communicate with our partners in a respectful and concise way.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Communicate with professionalism in all interactions both inside and outside of the organization.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Exceptional attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment. </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Able to work across all departments with ease but still work independently.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Efficient with Microsoft Office Suite including Outlook and Excel.</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Able to navigate multiple system interfaces to key application information in a timely manner</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Compliance with knowledge with financial institutions, card associations, etc.</span></span></span></span></span></li></ul><br><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><b>What We Offer:</b></span></span><ul><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Competitive Salary, Bonuses and Incentives.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Comprehensive employer sponsored health, vision, and dental insurance programs.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Paid time off, Paid Sick and Paid Holidays.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">401K plan with up to a 3% matching contribution.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Commitment to Career Development and Advancement.</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Employee Recognition Programs</span></span></li><li><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!</span></span></li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Pay Range: $19 to $25/hr</strong></span></span><br><span style=\"font-size:14px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong>This position will report to our headquarters in Calabasas, CA.</strong></span></span><br> <p><strong>Maverick Payments is an Equal Opportunity Employer.</strong><br />\n<br />\n<strong>Pay Transparency Notice:</strong> At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.<br />\n<br />\n<strong>Non-Solicitation from Third Parties:</strong> Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.<br />\n<br />\n<strong>Notice to Agency and Search Firm Representatives:</strong> Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.<br />\n<br />\n<strong>Fair Chance Ordinance:</strong> Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.</p>",
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