Program Supervisor (Family Shelter)

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  "active_status": "active"
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  "location": {
    "raw": "Gresham, Oregon, 97030-3359, United States",
    "city": "Gresham",
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    "id": "43",
    "isRemote": null,
    "location": {
      "city": "Gresham",
      "state": "Oregon"
    },
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    "departmentId": "18661",
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    "jobOpeningName": "Program Supervisor (Family Shelter)",
    "departmentLabel": "Gresham - Family Shelter",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Gresham",
      "state": "Oregon",
      "postalCode": "97030-3359",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Program Supervisor provides leadership and oversight of case management,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">behavioral health coordination, and youth services within Just Compassion’s family</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">shelter program. This role ensures all participant-facing services are integrated,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">trauma-informed, and aligned with a housing-first, low-barrier approach.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Program Supervisor works in close partnership with the Shelter Operations</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supervisor to ensure seamless coordination between shelter operations and supportive</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">services. This position plays a critical role in program quality, staff development, and</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">participant outcomes.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oversees service delivery across case management, behavioral health, and</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">youth services to ensure alignment with housing stabilization and participant</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">goals.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensures all programming is trauma-informed, participant-centered, and</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">consistent with a housing-first, low-barrier model.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborates with internal teams and external partners to ensure coordinated,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">high-quality services for families.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Functions</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oversee and coordinate case management, behavioral health services, and</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">youth programming to ensure integrated, participant-centered service delivery</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">aligned with housing outcomes.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide direct supervision, coaching, and performance management to program</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">staff, supporting high-quality, trauma-informed, and family-centered services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support staff in navigating complex participant situations, including crisis</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">response, safety planning, and service coordination within a congregate shelter</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Serve as an escalation point for complex participant situations, staff concerns,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">and service delivery challenges, ensuring timely and appropriate resolution.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Partner with third-party behavioral health providers to ensure timely referrals,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">effective care coordination, and alignment with program expectations and</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">contractual requirements.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure youth services programming is safe, developmentally appropriate, and</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">compliant with child safety standards, including mandatory reporting</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">requirements.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor participant flow, length of stay, and barriers to housing placement,</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">supporting staff in progressing families toward stabilization and permanent</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">housing.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor program performance, documentation quality, and compliance with</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">funding, regulatory, and organizational requirements.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate closely with the Shelter Operations Supervisor to align participant</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">engagement strategies, communication, and incident response across the shelter</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">environment.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with external partners, including Coordinated Care Organizations,</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">schools, and community providers, to support comprehensive, wraparound</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">services.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support cross-program collaboration and warm handoffs across internal</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">programs,</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">including HRSN, Rapid Rehousing (RRH), and Permanent Supportive</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Housing</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">(PSH).</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify trends, service gaps, and opportunities for program improvement,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">contributing to continuous quality improvement and program development efforts.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Model and reinforce a trauma-informed, equitable, and accountable team culture</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">aligned with organizational values.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Perform additional duties as assigned in support of program operations.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bachelor’s degree in Social Work, Human Services, or a related field (or</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">equivalent experience).</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of three (3) years of experience in homelessness services, case</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">management, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of one (1) to two (2) years of supervisory or team leadership</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">experience.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working with families, children, and individuals experiencing</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">homelessness.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of trauma-informed care, harm reduction, case</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">management practices, and housing-first principles.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working in shelter settings, particularly family shelters.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience coordinating with behavioral health providers or Medicaid-funded</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">services.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of HMIS or comparable data systems.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with HUD, SHS, or other housing program requirements.</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Just Compassion: Benefits &amp; Total Rewards </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Just Compassion is committed to supporting the health, well-being, and professional</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">growth of our team members. Benefits for eligible employees may include:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medical, dental, and vision insurance plans</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Assistance Program (EAP), providing confidential counseling,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">financial, and legal support at no cost to team members</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Individual Retirement Account (IRA) retirement savings option</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid time off (PTO) for eligible employees</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid sick time in accordance with Oregon law</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO),</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">(FMLA), as applicable</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Wellness time to support overall employee well-being</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Eleven (11) paid holidays annually</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Professional development opportunities</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Just Compassion of East Washington County is committed to a policy of Equal</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Employment Opportunity with respect to all employees and applicants for employment.</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">This policy prohibits discrimination on all legally recognized bases including, but not</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age,</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">marital status, family relationship, disability, national origin, or service in the uniformed</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\"> services</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>",
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}