Key Account Manager – Strategic Customer Focus (Automotive Solutions)

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    "datePosted": "2025-10-15",
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    "description": "<p><span style=\"font-weight: bold\">Key Account Manager – Strategic Customer Focus </span></p>\n<p><span style=\"font-weight: bold\">(Automotive Solutions)</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Location</span>: Mid-West (preferred)</p>\n<p><span style=\"font-weight: bold\">Reports To</span>: VP of Sales &amp; Marketing</p>\n<p><span style=\"font-weight: bold\">Travel</span>: Up to 50%, as required</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>We are seeking a dedicated and technically capable Key Account Manager (KAM) to manage a strategic customer relationship in the automotive optics and electronics industry. This high-visibility role involves supporting a market leader known for its integration of coated glass, sensors, and electronic modules in advanced vehicle systems.</p>\n<p>The KAM will drive growth across a portfolio of PVD materials (e.g., sputter targets, consumables), thin film equipment, laser equipment, infrared solutions, and recycling, while ensuring alignment with the customer’s evolving product and manufacturing roadmap. A strong understanding of automotive industry dynamics, thin film processes, or optical coatings is highly preferred.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Strategic Account Management</span></p>\n<ul>\n<li>Serve as the lead point of contact for a major automotive OEM supplier focused on optical coatings and sensor-enabled glass components</li>\n<li>Build and maintain strong relationships across R&amp;D, supply chain, manufacturing engineering, and procurement functions</li>\n<li>Develop and execute a long-term strategic account plan, including program mapping, value positioning, and revenue goals</li>\n</ul>\n<p><span style=\"font-weight: bold\">Sales &amp; Program Support</span></p>\n<ul>\n<li>Manage technical and commercial discussions related to thin film materials, vacuum systems, and equipment lifecycle support</li>\n<li>Lead proposals and pricing strategies for new product introductions and ongoing supply</li>\n<li>Identify cross-selling and upselling opportunities within consumables, tool upgrades, or services</li>\n</ul>\n<p><span style=\"font-weight: bold\">Cross-Functional Alignment</span></p>\n<ul>\n<li>Coordinate with engineering, operations, and service teams to ensure product performance, delivery, and support exceed expectations</li>\n<li>Support qualification processes, pilot runs, and production ramp-up as required</li>\n<li>Manage supply forecasts, delivery schedules, and quality escalations in coordination with internal teams</li>\n</ul>\n<p><span style=\"font-weight: bold\">Industry &amp; Customer Insight</span></p>\n<ul>\n<li>Monitor automotive technology trends related to mirror systems, dimming glass, sensors, and coatings</li>\n<li>Gather feedback and provide input on future product development opportunities aligned with customer direction</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li>Bachelor’s degree in Engineering, Materials Science, Optics, or Business</li>\n<li>5+ years of account or program management experience in automotive, optics, or thin film materials</li>\n<li>Strong interpersonal and organizational skills; comfortable engaging across both technical and commercial functions</li>\n<li>Ability to manage complex timelines and deliverables in a regulated, high-volume production environment</li>\n<li>Familiarity with capital equipment, technical consumables, or materials used in coating processes</li>\n<li>Willingness to travel up to ~50% of time to customer sites and company facilities</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Experience working with or supporting a Tier-1 automotive supplier in optical components, coatings, or electronics</li>\n<li>Understanding of PVD systems, automotive glass coating, or vacuum-processed materials</li>\n<li>Familiarity with PPAP, APQP, or other automotive supply chain processes</li>\n<li>Technical comfort in bridging conversations between engineering, production, and supply chain teams</li>\n<li>Proficiency with CRM tools and customer performance metrics</li>\n</ul>\n<p> </p>",
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