Case Manager

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  "last_changed_at": "2026-06-01T12:08:05.080Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Johannesburg, Gauteng, 2196, South Africa",
    "city": "Johannesburg",
    "region": "Gauteng",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:33:16.128Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Johannesburg, Gauteng, 2196, South Africa",
      "city": "Johannesburg",
      "region": "Gauteng",
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      "confidence": 0.8
    },
    "countries": []
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  "workplace_type": null,
  "salary_currency": null
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    "id": "102",
    "isRemote": null,
    "location": {
      "city": "Johannesburg",
      "state": "Gauteng"
    },
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      "state": null,
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      "province": null
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    "departmentId": "18621",
    "locationType": "0",
    "jobOpeningName": "Case Manager",
    "departmentLabel": "Controllers",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Johannesburg",
      "state": "Gauteng",
      "postalCode": "2196",
      "addressCountry": "South Africa"
    },
    "datePosted": "2026-03-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"font-size: 10pt\">We are seeking highly detail-oriented Case Managers to support UK-based response operations. This role is based in the  South African control room.</span></p>\n<p><span style=\"font-size: 10pt\">In this role, you will: </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"> manage incoming service callouts, </span></li>\n<li><span style=\"font-size: 10pt\">verify information, </span></li>\n<li><span style=\"font-size: 10pt\">coordinate with responders, </span></li>\n<li><span style=\"font-size: 10pt\">ensure each case is handled accurately from initiation through to resolution.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This is </span><span style=\"font-size: 10pt; font-weight: bold\">not </span><span style=\"font-size: 10pt\">a traditional call-Centre role position. It is a </span><span style=\"font-size: 10pt; font-weight: bold\">structured case ownership role </span><span style=\"font-size: 10pt\">requiring strong operational discipline, accuracy, and strict adherence to defined processes.</span></p>\n<p><span style=\"font-size: 10pt\">Case Managers must be comfortable working in a high-volume operational environment where attention to detail, clear communication, and procedural compliance are critical.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own and manage callouts from activation through to resolution.</span></li>\n<li><span style=\"font-size: 10pt\">Verify and assess incoming information before initiating the appropriate response.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate responder dispatch and monitor case progress until completion.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate professionally and clearly with users, responders, and operational partners.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain accurate case records and ensure all actions are properly documented.</span></li>\n<li><span style=\"font-size: 10pt\">Follow defined operational procedures and escalation protocols without deviation.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure all work is completed with a high level of accuracy and attention to detail.</span></li>\n<li><span style=\"font-size: 10pt\">Operate effectively in a structured, process-driven environment with high call volumes.</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-size: 10pt\">Operate as part of a structured 24/7 shift rotation, which includes scheduled coverage during nights, weekends, and public holidays.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Minimum Requirements (Non-Negotiable)</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">NQF Level 6 qualification or higher (Diploma or Degree)</span></li>\n<li><span style=\"font-size: 10pt\">Neutral English accent and clear spoken communication (language assessment will form part of the recruitment process)</span></li>\n<li><span style=\"font-size: 10pt\">Strong written communication and documentation skills</span></li>\n<li><span style=\"font-size: 10pt\">High attention to detail and ability to follow structured processes precisely</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable working with multiple systems, screens, and real-time operational platforms</span></li>\n<li><span style=\"font-size: 10pt\">Strong personal accountability and reliability</span></li>\n<li><span style=\"font-size: 10pt\">Ability to remain calm and professional while managing multiple cases</span></li>\n<li><span style=\"font-size: 10pt\">Willingness to work shifts, including nights, weekends, and public holidays</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Advantageous Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">BPO or contact Centre experience in structured, process-driven environments</span></li>\n<li><span style=\"font-size: 10pt\">Experience in case management, service coordination, or incident handling roles</span></li>\n<li><span style=\"font-size: 10pt\">Exposure to compliance-driven operational environments</span></li>\n<li><span style=\"font-size: 10pt\">Experience managing high volumes of customer interactions while maintaining accuracy</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Who Will Thrive in This Role</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Professionals who value precision, structure, and process discipline</span></li>\n<li><span style=\"font-size: 10pt\">Individuals who naturally take ownership of cases and outcomes</span></li>\n<li><span style=\"font-size: 10pt\">People who remain calm and organized while managing multiple cases simultaneously</span></li>\n<li><span style=\"font-size: 10pt\">Strong communicators who can engage professionally with international clients</span></li>\n<li><span style=\"font-size: 10pt\">Individuals who understand the importance of accuracy in operational decision-making</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Us</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work in a professional operations environment supporting international services</span></li>\n<li><span style=\"font-size: 10pt\">Be part of a structured, high-performing operational team</span></li>\n<li><span style=\"font-size: 10pt\">Clear operational standards and strong process discipline</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to grow within a fast-evolving operations environment</span></li>\n</ul>",
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    "departmentId": "18621",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Case Manager",
    "departmentLabel": "Controllers",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://aura.bamboohr.com/careers/102",
    "employmentStatusLabel": "Full-Time"
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