Collection Agent

{
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  "source_hash": "2471cc45b3ebe3981aa23ac8fae0c62638b1c6ad32d3bf7cb3eed5bc87ab6d68",
  "last_changed_at": "2026-05-30T05:40:35.178Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Barrie, Ontario, L4N 4C2, Canada",
    "city": "Barrie",
    "region": null,
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": 40000,
  "inferred_at": "2026-06-06T10:21:02.663Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Barrie, Ontario, L4N 4C2, Canada",
      "city": "Barrie",
      "region": null,
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "161",
    "isRemote": null,
    "location": {
      "city": "Barrie",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18578",
    "locationType": "0",
    "jobOpeningName": "Collection Agent",
    "departmentLabel": "Collections/Customer Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Barrie",
      "state": "Ontario",
      "postalCode": "L4N 4C2",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-25",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 16px; text-decoration: underline\"><span style=\"font-weight: bold\">About Northlake Financial </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\">Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px; text-decoration: underline\"><span style=\"font-weight: bold\">Why Work for us? </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\">Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Office Location:</span></span> Barrie, ON (<span>This role does not provide remote or hybrid work). <br><br></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\"><span>Purpose of a Collections Agent:</span></span><span> </span></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\"><span>Job Responsibilities of a Collections Agent:</span></span><span> </span></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Educate customers and address frequently asked questions with clarity and professionalism</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Deliver outstanding service while meeting or exceeding NorthLake<br>Financials' performance metrics and collection targets</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Apply internal policies and procedures to ensure consistent and fair payment recovery practices</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Evaluate account risks and escalate for further action when necessary</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Ensure compliance with regulatory standards and industry best practices in all collection activities</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Consistently meet individual and team collection goals</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Carry out additional collection-related duties as assigned</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\"><span>Requirements of a </span></span><span style=\"font-weight: bold\"><span>Collections Agent</span></span><span style=\"font-weight: bold\"><span>:</span></span><span> </span></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Ability to work flexible hours between 7 am and 9 pm Monday-Saturday</span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>MUST be able to work evenings and weekends without restrictions </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Effective communication skills both oral and written</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Ability to show discretion in confidential matters  </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Must be able to work independently as well as be an effective team member  </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Excellent organizational and time management skills</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\"><span>Qualifications of a </span></span><span style=\"font-weight: bold\"><span>Collections Agent</span></span><span style=\"font-weight: bold\"><span>:</span></span><span> </span></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>High school diploma or equivalent education required</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>1-2 years' experience in financial services or collections </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Intermediate skill set in Microsoft 365 applications such as Outlook, Teams &amp; SharePoint </span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px; font-weight: bold\">Compensation:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Base Salary starting at $40,000 annually</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Competitive Commission Structure with performance-based earning potential</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Comprehensive Benefits Package including health and dental coverage</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Employee Assistance Program (EAP) for mental health and wellness support</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span>Bonusly employee recognition and rewards platform</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-size: 16px\"><br></span></p>\n<p><span style=\"font-size: 13px\"><em>Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  </em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 13px\"><em>Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager. </em></span><span style=\"font-size: 16px\"><br></span></p>",
    "compensation": "Starting at $40,000/year + Commission ",
    "departmentId": "18578",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Collection Agent",
    "departmentLabel": "Collections/Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://northlakefinancialcorp.bamboohr.com/careers/161",
    "employmentStatusLabel": "Full-Time"
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}