賓客服務主管 Guest Service Supervisor

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        "AddressLine1": "The Residencia, Tower 7",
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    "ShortDescriptionStr": "Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  \nProvide timely and professional check-in/check-out services in accordance with established scripting and standards.\n\n",
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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><strong>Your day to day:</strong></span></p><p style=\"line-height: normal; margin-bottom: 0cm;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Compile occupancy statistics.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Monitor monthly&nbsp;upselling and&nbsp;IHGR enrolment targets.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Cash handling and banking procedures.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Dealing with irregular payments.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Supervise the cashiering system and prepare reports.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Follow up on outstanding payments from TA/CORP.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Instructing staff in credit policies and facilities.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Instructing staff in cash security procedures.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Conducts shift briefings to ensure hotel activities and operational requirements are known.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Conduct training in relation to Front Office matters.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Maintenance of information about local events.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Supervise group bookings.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Conduct and monitor aircrew allotment/block while ensuring smooth in and out experience.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Assisting with complaints and address them to superior if necessary.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Maintain Data Integrity Standard.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">All relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times.</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Maintenance of guest information.</span></span></p><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\"><strong>What we need from you:</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.</span></span><br><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Proficient in the use of Microsoft Office and Front Office System.</span></span><br><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Problem solving and organizational abilities.</span></span><br><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.</span></span><br><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">3 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.&nbsp;</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>How do I deliver this?</strong></span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\">We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG®&nbsp;hotels.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>True Attitude</strong>:&nbsp;being caring, wanting to make a positive difference, and building genuine connections with guests.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>True Confidence</strong>: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>True Listening</strong>: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>True Responsiveness</strong>: is about providing guests with what they need, and doing so in a timely and caring manner.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\">There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><br><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\"><strong>What we offer:</strong></span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\">We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.&nbsp;</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-AU\">Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit https://careers.ihg.com/en/ to find out more about us.</span></span></p>",
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