IT.Junior Support Analyst

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    "ExternalDescriptionStr": "<p class=\"JobTitle\"><span style=\"font-size:34.0pt;\" lang=\"EN-GB\">IT Junior Support Analyst</span></p><p class=\"bodysubheadcontinuation\"><span lang=\"EN-GB\"><strong>About Citco</strong></span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.&nbsp;</span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.</span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.</span></p><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\">&nbsp;</p><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\"><span lang=\"EN-GB\"><strong>About the Role:&nbsp;</strong></span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">The Junior Local IT administrator provides IT infrastructure support for all employees in the local office and within the region. The Junior Local IT Support Administrator is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.</span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.</span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.&nbsp;</span></p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\">&nbsp;</p><p class=\"BodyTextCalibri\" style=\"text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-GB\">This role reports into the VP of End User Compute.</span><br>&nbsp;</p><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\"><span lang=\"EN-GB\"><strong>Job Duties in Brief</strong></span></p><p class=\"Tablebullet1\" style=\"line-height:50%;\">&nbsp;</p><ul style=\"list-style-type:disc;padding-left:0px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">To accurately record, update and document incidents and requests in the Service Desk ticketing system.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Verify IT Asset Management (ITAM) records up to date.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Provide support and management of physical access and general security of the premises where required.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">To complete daily/weekly/monthly IT Health Checks for the Local Office.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Act as general on-site resource for all IT teams supporting the site.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Cross organisational support – remote support for other locations.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Work after hours as required and be available to participate in an on-call schedule.</span></p></li></ul><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\">&nbsp;</p><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\"><span lang=\"EN-GB\"><strong>About You</strong></span></p><p class=\"Tablebullet1\" style=\"margin-bottom:10.0pt;margin-right:0in;margin-top:0in;text-align:justify;text-justify:inter-ideograph;\"><span lang=\"EN-IE\">The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.</span></p><p class=\"bodysubheadcontinuation\" style=\"margin:12.0pt 6.8pt 12.0pt 0in;\"><span lang=\"EN-GB\">Experience and Technical Skills</span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">1 year of experience in a similar role.</span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:#53565A;font-family:&quot;Calibri Light&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\" lang=\"EN-IE\">Demonstrated understanding of ITIL and Change Management.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:3.3pt;text-autospace:none;\"><span style=\"color:#53565A;font-family:&quot;Calibri Light&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\" lang=\"EN-IE\">Excellent communication and interpersonal skills – both written and verbal.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:3.3pt;text-autospace:none;\"><span style=\"color:#53565A;font-family:&quot;Calibri Light&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\" lang=\"EN-IE\">Demonstrated analytical and problem management skills.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:#53565A;font-family:&quot;Calibri Light&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\" lang=\"EN-IE\">Experience in ensuring compliance with industry and local government standards.&nbsp;</span></span></p></li></ul><p class=\"Tablebullet1\"><span lang=\"EN-IE\"><strong>Education</strong></span></p><ul style=\"list-style-type:disc;padding-left:72px;\"><li><p class=\"Tablebullet1\"><span style=\"font-size:10.0pt;line-height:115%;\" lang=\"EN-IE\">Bachelor's degree or technical qualification prevalent to the position.</span></p></li></ul><p class=\"Tablebullet1\" style=\"line-height:50%;\">&nbsp;</p><p class=\"Tablebullet1\"><span lang=\"EN-IE\"><strong>Desired skills and expertise</strong></span></p><ul style=\"list-style-type:disc;padding-left:72px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrated commitment to continuous improvement and training</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Strong verbal and written communication skills</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Excellent presentation skills and an ability to engage audiences</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Ability to build relationships and work well across functions</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Experience in a collaborative team environment, accepting workload and responsibilities</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment</span></p></li></ul><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\"><span lang=\"EN-GB\"><strong>What We Offer:&nbsp;</strong></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">A challenging and rewarding role in an award-winning global business.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Opportunities for personal and professional career development.&nbsp;</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Great working environment, competitive salary and benefits, and opportunities for educational support.</span></p></li><li><p class=\"Tablebullet1\"><span lang=\"EN-IE\">Be part of an industry leading global team, renowned for excellence.</span></p></li></ul><p class=\"bodysubheadcontinuation\" style=\"margin-right:6.7pt;\"><span lang=\"EN-GB\"><strong>Remuneration:</strong></span></p><p class=\"BodyTextCalibri\"><span lang=\"EN-GB\">A highly competitive salary package will be awarded the successful candidate.&nbsp;</span></p><p class=\"bodysubheadcontinuation\"><span lang=\"EN-GB\"><strong>Confidentiality Assured.</strong></span></p>",
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