Call Center Specialist

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Salem, Oregon, 97304, United States",
    "city": "Salem",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:31:06.271Z",
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    "id": "645",
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    "location": {
      "city": "Salem",
      "state": "Oregon"
    },
    "atsLocation": {
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    "departmentId": "18265",
    "locationType": "0",
    "jobOpeningName": "Call Center Specialist ",
    "departmentLabel": "Medical Office",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Salem",
      "state": "Oregon",
      "postalCode": "97304",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-03",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">CALL CENTER SPECIALIST </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 136, 174)\"><span style=\"font-weight: bold\">Location:</span> </span>West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 136, 174); font-weight: bold\">Job Status:</span> Full-time, Monday-Friday with rotating Saturdays </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">POSITION OVERVIEW: </span></p>\n<p><span style=\"color: windowtext; font-family: Inter, sans-serif; font-size: 12pt\">As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. </span></p>\n<p><span style=\"color: rgb(68, 52, 11); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">QUALIFICATIONS:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">High school diploma or equivalent. </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">Proficient typing skills and familiarity with computers.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: windowtext\">Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.</span></span></li>\n<li><span style=\"color: windowtext; font-family: Inter, sans-serif; font-size: 12pt\">Bilingual in English/Spanish.</span></li>\n</ul>\n<ul></ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(136, 184, 64); font-weight: bold\">SUMMARY OF BENEFITS:</span> Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Healthcare insurance plans: Medical, Dental, Vision</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Group Life: Short-Term &amp; Long-Term Disability 100% paid by employer</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">403(b) retirement plan with 2% of employer contribution and up to 3% employer match</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Flex Spending Account</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Continuing Education &amp; Training Benefits</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employee Healthy Living Program – Gym Membership &amp; Smoking Cessation</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em> </em></span><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why Join NWHS?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em> </em></span></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">TO APPLY:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">To join our team please visit our website </span><a href=\"http://www.northwesthumanservices.org/Employment.html\" target=\"_blank\" rel=\"noopener noreferrer\">Employment (northwesthumanservices.org)</a></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">For more information, contact the HR/Recruiting Department at: </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> | 503.588.5828</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>All candidates who receive a written offer of employment will be required to undergo a criminal records check.</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
    "compensation": "DOE: $19.08-$23.80-$28.55",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://northwesthumanservices.bamboohr.com/careers/645",
    "employmentStatusLabel": "Full-Time"
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}