Senior ServiceNow Developer

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    "description": "<p><span style=\"font-weight: bold\">JOB SUMMARY</span></p>\n<p>We are seeking experienced ServiceNow Senior Developers / Technical Consultants to support a large-scale Customer Service Management (CSM) initiative within a complex healthcare enterprise environment. This role focuses on hands-on platform development, workflow automation, integrations, and scalable ServiceNow solution delivery. The ideal candidate is a true developer and technical consultant with strong experience across CSM and ITSM implementations, capable of operating independently while collaborating with architects, stakeholders, and cross-functional teams.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">JOB RESPONSIBILITIES</span></p>\n<ul>\n<li>Design, develop, and configure ServiceNow solutions across CSM and ITSM environments.</li>\n<li>Build scalable workflows, automations, and platform customizations within ServiceNow.</li>\n<li>Develop and maintain custom applications, integrations, and Service Portal functionality.</li>\n<li>Configure and support Flow Designer, workflows, subflows, and automation logic.</li>\n<li>Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs.</li>\n<li>Design and manage data models including custom tables, relationships, and CMDB integrations.</li>\n<li>Develop integrations using REST APIs, spokes, import sets, and transform maps.</li>\n<li>Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions.</li>\n<li>Participate in troubleshooting, optimization, and platform enhancement efforts.</li>\n<li>Support enterprise-level implementations while maintaining development best practices and platform scalability.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">REQUIRED TECHNICAL SKILLSET</span></p>\n<ul>\n<li>Strong hands-on ServiceNow development experience.</li>\n<li>Experience implementing and supporting Customer Service Management (CSM).</li>\n<li>Strong scripting experience utilizing Glide APIs and ServiceNow development best practices.</li>\n<li>Strong understanding of data modeling, table relationships, extensions, and platform architecture.</li>\n<li>Experience with ACLs, role-based security, and platform governance.</li>\n<li>Flow Designer experience including custom flows, subflows, and automation development.</li>\n<li>Experience with Service Portal and UI configuration.</li>\n<li>Experience with Import Sets and Transform Maps.</li>\n<li>Experience with REST API integrations and third-party system connectivity.</li>\n<li>Ability to work within both legacy and modernized ServiceNow environments.</li>\n<li>Strong troubleshooting and debugging capabilities.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">SOFT SKILLS AND DELIVERY EXPECTATIONS</span></p>\n<ul>\n<li>Strong communication skills with the ability to clearly explain technical concepts and development decisions.</li>\n<li>Ability to operate independently without requiring excessive oversight or direction.</li>\n<li>Comfortable working directly with stakeholders, architects, and delivery leadership.</li>\n<li>Strong ownership mentality and accountability over assigned workstreams.</li>\n<li>Ability to adapt quickly in fast-paced enterprise consulting environments.</li>\n<li>Proactive and engaged approach — asks questions, addresses blockers, and does not wait to be directed.</li>\n<li>Strong sense of urgency; raises concerns early rather than allowing issues to sit unresolved.</li>\n<li>Collaborative mindset with willingness to work across multiple teams and disciplines.</li>\n<li>Strong documentation, organizational skills, and attention to detail.</li>\n<li>Consulting mindset with professionalism in client-facing environments; balances technical execution with business context.</li>\n<li>Openness to embracing new AI technologies and tools such as Echelon.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">PREFERRED EXPERIENCE</span></p>\n<ul>\n<li>Enterprise consulting experience.</li>\n<li>Healthcare or regulated industry experience.</li>\n<li>Experience supporting large-scale platform implementations.</li>\n<li>Exposure to Solution Architecture responsibilities.</li>\n<li>Multi-module ServiceNow experience across ITSM, CSM, ITOM, HRSD, SAM, or FSM.</li>\n<li>Experience working within matrixed enterprise delivery organizations.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">PREFERRED CERTIFICATIONS</span></p>\n<ul>\n<li>Certified System Administrator (CSA)</li>\n<li>Certified Application Developer (CAD)</li>\n<li>CIS – Customer Service Management (CIS-CSM) — Required</li>\n<li>Additional CIS certifications are a plus</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHAT WE OFFER</span></p>\n<ul>\n<li>Competitive compensation package commensurate with experience.</li>\n<li>Government-mandated benefits plus supplemental HMO coverage.</li>\n<li>Collaborative and professional work environment.</li>\n<li>Career growth opportunities within a growing organization.</li>\n<li>Hybrid/Remote work arrangement (where applicable).</li>\n</ul>",
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