Customer Service Representative

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    "requisitionDescription": "<div><h4 data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0.5rem; margin-bottom: 0.5rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>Equitable Bank is looking for an experienced Customer Service Representative to join our Elkhorn team. This position is a full-time position, hours will vary Monday through Friday from 8:00 am to 5:30 pm and Saturday from 8:00 am to 12:00 pm.</h4><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style='font-size:19px;line-height:107%;font-family:\"Times New Roman\",serif;'>Job Summary:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;'>This position is responsible for providing excellent customer service while efficiently and accurately processing customer&rsquo;s transactions. &nbsp; The position will also assist with opening new accounts or making changes to existing accounts.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;line-height:107%;font-family:\"Times New Roman\",serif;'>Essential Functions:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Responsible for comprehensive, prompt, and efficient processing of customer transactions.&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsements, and enters deposits into computer records.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Cash checks from a variety of accounts upon proper verification.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Receives and posts mortgage, consumer loan, and other payments.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Balances cash drawer at the end of the shift. Reports any discrepancies to the supervisor.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Explains bank services and charges to customers.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Opens new accounts including verification and entry of customer information.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Educates customers on available services.&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Process account changes, close accounts, and investigate unauthorized transactions.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Process fraud claims.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Issues Official Checks and Gift Cards.&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Reports malfunctions of teller terminals and other equipment used at the teller station.&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Cross-sells bank products and services as appropriate.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Performs all other duties as assigned.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Handle customer questions about things like opening accounts, and helping enroll with online banking, debit, and credit cards.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Work with customer account information and account changes.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;line-height:107%;font-family:\"Times New Roman\",serif;'>Qualifications/Skills:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>High School Diploma or Equivalent</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>1+ years of customer service experience&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Banking experience preferred.&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Proficiency in Microsoft Office products</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Excellent communication skills, including verbal and phone.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Creativity and resourcefulness</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to handle multiple priorities and ensure accurate and timely completion of all tasks.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;line-height:107%;font-family:\"Times New Roman\",serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;line-height:107%;font-family:\"Times New Roman\",serif;'>Physical Requirements:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:#222222;'>Prolonged periods of sitting at a desk and working on a computer.</span></li><li><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>May need to stand for long periods of time.</span></li><li><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Must be able to lift up to 15 pounds at times.</span></li></ul></div>\n",
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