Client Services Representative (CSR) – Operations Support

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    "location": {
      "city": "Ashburn",
      "state": "Virginia",
      "postalCode": "20147",
      "addressCountry": "United States"
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    "datePosted": "2026-02-16",
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    "description": "<p><span style=\"font-weight: bold\">Full-Time | On-Site | 24/7 Operations | Transportation &amp; Logistics</span></p>\n<p><span style=\"font-size: 18pt\"><br></span><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Why This Role Matters</span></span></p>\n<p><br></p>\n<p>At Excel, we support time-critical deliveries that <span style=\"font-weight: bold\">truly impact people’s lives</span>—from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time.</p>\n<p><br></p>\n<p>This is <span style=\"font-weight: bold\">not a script-based call center role</span>. It’s a fast-paced operations support position where your judgment, empathy, and attention to detail matter.</p>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\"><span style=\"font-size: 18pt\">Job Summary</span></span></span></p>\n<p>The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams.</p>\n<p><br></p>\n<p>CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining <span style=\"font-weight: bold\">accuracy, professionalism, and empathy.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">What You’ll Do</span></span></p>\n<ul>\n<li>Communicate with clients regarding active, time-sensitive deliveries</li>\n<li>Enter, update, and verify shipment data with a high degree of accuracy</li>\n<li>Monitor deliveries and proactively resolve issues or delays, making real-time decisions under pressure<br></li>\n<li>Maintain calm, professional communication in urgent situations</li>\n<li>Follow client, regulatory, and company procedures</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">What We’re Looking For</span></span></p>\n<ul>\n<li>Strong verbal and written English communication skills</li>\n<li>Ability to remain focused and accurate in a fast-paced, interruption-heavy environment</li>\n<li>High sense of urgency and accountability</li>\n<li>Empathy-driven customer service mindset</li>\n<li>Comfort with multitasking and frequent task switching</li>\n<li>Open availability to support a 24/7 operation<br></li>\n<li>Current shift <span style=\"font-weight: bold\">10:00am-7:00pm Monday - Friday with rotating weekends</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Preferred (but not required):</span></p>\n<ul>\n<li>Call center, dispatch, logistics, or high-volume customer service experience</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Additional Requirements</span></span></p>\n<ul>\n<li>Background and drug screening required</li>\n<li>We are an E-Verify employer.</li>\n<li>Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Benefits</span></span></p>\n<ul>\n<li>Paid Holidays</li>\n<li>Paid Time Off (PTO)</li>\n<li>Group Health Insurance (including vision)</li>\n<li>Group Dental Insurance</li>\n<li>401(k) Retirement Plan with company match</li>\n<li>Flexible Spending Accounts (medical &amp; dependent care)</li>\n<li>Life Insurance</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Why Excel</span></span></p>\n<p>We take the long view—doing the right thing for our customers, drivers, and employees. We <span style=\"font-weight: bold\">trust our people with meaningful responsibility</span> and support them with training, teamwork, and growth opportunities.</p>\n<p><br></p>\n<p>If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we’d love to hear from you.</p>",
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    "minimumExperience": "Entry-level",
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