IT Service Desk Specialist - Level II

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    "description_html": "<p><em><strong>US CITIZENSHIP REQUIRED</strong></em>&nbsp;</p><p><em><strong>Onsite- Aurora, Colorado</strong></em></p><p><br></p><p><strong>Connected Logistics</strong> is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.</p><p><br></p><p>The ideal candidate for this position will be responsible for answering questions, analyzing problems, providing technical assistance, support, and advice to end users for hardware, software, and systems-related issues. The support services will be conducted via phone, email, or chat.&nbsp;</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.&nbsp;</li><li>Acts as the escalation path to resolve moderate to highly complex technical issues. Specialize in certain aspects of technology to assist the customer base.&nbsp;</li><li>Provides support for call overflow during peak time or reduced staff during off-peak hours.</li><li>Responds to trouble tickets to resolve user problems.&nbsp;</li><li>Provide technical software, hardware, and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner</li><li>Provide one-on-one end-user training as needed; assist Network Technicians.</li><li>Troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.</li><li>Conduct hardware and software inventory, database maintenance, and reporting</li><li>Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration, or Knowledge Management as required.</li><li>Perform related work as required.&nbsp;</li></ul><p><br></p><p><br></p>",
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      "description": "<p>Description</p><p><em><strong>US CITIZENSHIP REQUIRED</strong></em> </p><p><em><strong>Onsite- Aurora, Colorado</strong></em></p><p><br/></p><p><strong>Connected Logistics</strong> is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.</p><p><br/></p><p>The ideal candidate for this position will be responsible for answering questions, analyzing problems, providing technical assistance, support, and advice to end users for hardware, software, and systems-related issues. The support services will be conducted via phone, email, or chat. </p><p><br/></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. </li><li>Acts as the escalation path to resolve moderate to highly complex technical issues. Specialize in certain aspects of technology to assist the customer base. </li><li>Provides support for call overflow during peak time or reduced staff during off-peak hours.</li><li>Responds to trouble tickets to resolve user problems. </li><li>Provide technical software, hardware, and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner</li><li>Provide one-on-one end-user training as needed; assist Network Technicians.</li><li>Troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.</li><li>Conduct hardware and software inventory, database maintenance, and reporting</li><li>Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration, or Knowledge Management as required.</li><li>Perform related work as required. </li></ul><p><br/></p><p><br/></p><p>Requirements</p><p>  </p><ul><li><strong>Preferred T3 Suitability pending a background investigation</strong></li><li><strong>Four (4) years of progressive experience demonstrating the required proficiency.</strong></li><li><strong>Bachelor’s degree and/or equivalent experience. </strong></li><li><strong>IAT II Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)   </strong></li><li><strong>CE: Associate (professional preferred) level certification for supported technology as approved by the COR.</strong></li></ul><p><br/></p><p><br/></p><p><strong>Total Rewards Statement:</strong></p><p><br/></p><p>We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is <strong>$55,000.00- $60,000.00</strong> good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.</p><p><br/></p><p>Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!</p><p><br/></p><p><strong>Connected Logistics</strong> respects the need for confidentiality for all applicants.</p><p><br/></p><p><strong>Connected Logistic</strong>s offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.</p><p><br/></p><p><strong>EOE/Disability/Veterans</strong></p>",
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    "requirements_text": "Preferred T3 Suitability pending a background investigation\n Four (4) years of progressive experience demonstrating the required proficiency.\n Bachelor’s degree and/or equivalent experience.\n IAT II Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)\n CE: Associate (professional preferred) level certification for supported technology as approved by the COR.\n Total Rewards Statement:\n We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $55,000.00- $60,000.00 good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.\n Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!\n Connected Logistics respects the need for confidentiality for all applicants.\n Connected Logistic s offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.\n EOE/Disability/Veterans"
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