Support Engineer

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "San Francisco Bay Area",
    "city": "San Francisco Bay Area",
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{
  "lists": [
    {
      "text": "Why This Could Be Your Dream Role",
      "content": "<li>You want to work at a company where customers <i>feel</i> your impact every day</li><li>You'll have autonomy to design and implement innovative technical solutions</li><li>Your work will directly impact thousands of apartment communities and millions of renters</li><li>You'll receive significant equity in a venture-backed company with strong traction</li><li>As we scale, your role and influence will grow with the company</li>"
    },
    {
      "text": "Why You Might Want to Think Twice",
      "content": "<li>This is a demanding role that will often require extended hours and deep commitment</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"
    },
    {
      "text": "Responsibilities",
      "content": "<li>Maintain and help debug Zuma’s internal admin onboarding tool for new customers</li><li>Configure and manage backend feature flags for customers</li><li>Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional</li><li>Keep integration documentation accurate and up-to-date (and improve it for easier adoption)</li><li>Debug existing integration issues when regressions occur</li><li>Investigate and report on basic AI hallucination issues and knowledge base inconsistencies</li><li>Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows</li>"
    },
    {
      "text": "Skills & Experience",
      "content": "<li>Basic coding ability (Python or JavaScript) for automation and small improvements</li><li>Familiarity with databases (MongoDB / Postgres)</li><li>Strong understanding of APIs and ability to debug integration issues</li><li>Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)</li><li>Attention to detail with a knack for documenting processes clearly and efficiently</li><li>Bonus: Prior experience supporting SaaS or AI-driven platforms</li>"
    },
    {
      "text": "Other Benefits",
      "content": "<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Company off-sites with the team.</li><li>Opportunity to play a critical role in building the foundations of the company and Engineering culture.</li>"
    }
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  "country": "US",
  "createdAt": 1756240686416,
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  "categories": {
    "team": "Engineering",
    "location": "San Francisco Bay Area",
    "commitment": "Full-Time",
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