Service Coordinator

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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">A FirstCall Mechanical Company&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>SERVICE COORDINATOR</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Location:&nbsp;</strong>&nbsp;Long Island, NY</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>WHO IS FIRSTCALL MECHANICAL?</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Select is a commercial HVAC services company based in Long Island, NY. Founded in 1980, Select partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.</span></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.</span></span></p>\r\n\r\n<p><b>BENEFITS OVERVIEW</b>&nbsp;</p>\r\n\r\n<p>FirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><b>Competitive Weekly Pay</b>&nbsp;</li>\r\n\t<li><b>Comprehensive Healthcare Coverage</b>&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;</li>\r\n\t<li><b>Financial Resources&nbsp;</b>- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;</li>\r\n\t<li><b>Time-Off &amp; Holidays&nbsp;</b>- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;</li>\r\n\t<li><b>Career Growth &amp; Development</b>- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;</li>\r\n\t<li><b>Generous Referral Bonus</b>&nbsp;of $2,500 per referral&nbsp;</li>\r\n\t<li><b>Role-Specific Perks</b>&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances</li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>POSITION OVERVIEW</strong>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">We are currently seeking an experienced&nbsp;<strong>Commercial HVAC Service Coordinator&nbsp;</strong>to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.</span></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>JOB RESPONSIBILITIES</strong>&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Answer telephones and relay calls and messages</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Speak with the customer, account managers, or technicians and create service calls as needed</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Review service work orders for spelling, grammar, and correctness; rewrite as necessary</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Correct additional billings that were missed on service work orders</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Schedule and dispatch work crew to the appropriate location according to customer&#39;s request, specification, or needs</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Arranges for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinates with others that are involved (cranes, deliveries, and other technicians)</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Identify that the technician is the best person for the job that the customer needs</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ACCOUNTABILITIES</strong>&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Scheduling &amp; Dispatching</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Customer Service &amp; Communication&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Work Order &amp; Documentation Management&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Compliance &amp; Safety&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Administrative &amp; Reporting Responsibilities</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ORGANIZATIONAL ALIGNMENT&nbsp;</strong>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position reports to the local Branch Leader and has a responsibility to the entire service team and all of our customers.</span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$25.00 - $30.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Service Coordinator\",\"identifier\":\"J12W72155986\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/BD2EFC24BA2CF50724C3B3300274CC48/jobs/155986\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD2EFC24BA2CF50724C3B3300274CC48\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":25,\"maxValue\":30,\"unitText\":\"\"}},\"datePosted\":\"2026-06-03\",\"description\":\"Job DetailsLevel: EntryJob Location: Select - West Babylon, NY 11704Salary Range: $25.00 - $30.00 HourlyA FirstCall Mechanical Company&nbsp;\\r\\n\\r\\nSERVICE COORDINATOR\\r\\n\\r\\nLocation:&nbsp;&nbsp;Long Island, NY\\r\\n\\r\\nWHO IS FIRSTCALL MECHANICAL?\\r\\n\\r\\nSelect is a commercial HVAC services company based in Long Island, NY. Founded in 1980, Select partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;\\r\\n\\r\\nFirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.\\r\\n\\r\\nFirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.\\r\\n\\r\\nBENEFITS OVERVIEW&nbsp;\\r\\n\\r\\nFirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\tCompetitive Weekly Pay&nbsp;\\r\\n\\tComprehensive Healthcare Coverage&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;\\r\\n\\tFinancial Resources&nbsp;- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;\\r\\n\\tTime-Off &amp; Holidays&nbsp;- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;\\r\\n\\tCareer Growth &amp; Development- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;\\r\\n\\tGenerous Referral Bonus&nbsp;of $2,500 per referral&nbsp;\\r\\n\\tRole-Specific Perks&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances\\r\\n\\r\\n\\r\\nPOSITION OVERVIEW&nbsp;\\r\\n\\r\\nWe are currently seeking an experienced&nbsp;Commercial HVAC Service Coordinator&nbsp;to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.\\r\\n\\r\\nJOB RESPONSIBILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tAnswer telephones and relay calls and messages\\r\\n\\tSpeak with the customer, account managers, or technicians and create service calls as needed\\r\\n\\tReview service work orders for spelling, grammar, and correctness; rewrite as necessary\\r\\n\\tCorrect additional billings that were missed on service work orders\\r\\n\\tSchedule and dispatch work crew to the appropriate location according to customer&#39;s request, specification, or needs\\r\\n\\tArranges for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinates with others that are involved (cranes, deliveries, and other technicians)\\r\\n\\tIdentify that the technician is the best person for the job that the customer needs\\r\\n\\r\\n\\r\\nACCOUNTABILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tScheduling &amp; Dispatching\\r\\n\\tCustomer Service &amp; Communication&nbsp;\\r\\n\\tWork Order &amp; Documentation Management&nbsp;\\r\\n\\tCompliance &amp; Safety&nbsp;\\r\\n\\tAdministrative &amp; Reporting Responsibilities\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT&nbsp;&nbsp;\\r\\n\\r\\nThis position reports to the local Branch Leader and has a responsibility to the entire service team and all of our customers.\\r\\nQualifications\\r\\n\\t1-3+ years of experience in dispatching&nbsp;\\r\\n\\tExperience in HVAC or the service industry strongly preferred\\r\\n\\tStrong organizational and interpersonal skills, and able to work well within a team environment\\r\\n\\tCapable of remaining patient and calm when dealing with frustrated technicians or clients\\r\\n\\tGeographical knowledge of service area or map reading skills\\r\\n\\tMicrosoft Office Suite skills a MUST\\r\\n\\tMaintains a professional but friendly and outgoing demeanor\\r\\n\\tStrong problem-solving skills\\r\\n\\tExperience with BuildOps, a plus\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage &amp; Communication Skills\\r\\nCommunicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience. \\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nQuickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions. \\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"responsibilities\":\"A FirstCall Mechanical Company&nbsp;\\r\\n\\r\\nSERVICE COORDINATOR\\r\\n\\r\\nLocation:&nbsp;&nbsp;Long Island, NY\\r\\n\\r\\nWHO IS FIRSTCALL MECHANICAL?\\r\\n\\r\\nSelect is a commercial HVAC services company based in Long Island, NY. Founded in 1980, Select partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;\\r\\n\\r\\nFirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.\\r\\n\\r\\nFirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.\\r\\n\\r\\nBENEFITS OVERVIEW&nbsp;\\r\\n\\r\\nFirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\tCompetitive Weekly Pay&nbsp;\\r\\n\\tComprehensive Healthcare Coverage&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;\\r\\n\\tFinancial Resources&nbsp;- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;\\r\\n\\tTime-Off &amp; Holidays&nbsp;- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;\\r\\n\\tCareer Growth &amp; Development- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;\\r\\n\\tGenerous Referral Bonus&nbsp;of $2,500 per referral&nbsp;\\r\\n\\tRole-Specific Perks&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances\\r\\n\\r\\n\\r\\nPOSITION OVERVIEW&nbsp;\\r\\n\\r\\nWe are currently seeking an experienced&nbsp;Commercial HVAC Service Coordinator&nbsp;to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.\\r\\n\\r\\nJOB RESPONSIBILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tAnswer telephones and relay calls and messages\\r\\n\\tSpeak with the customer, account managers, or technicians and create service calls as needed\\r\\n\\tReview service work orders for spelling, grammar, and correctness; rewrite as necessary\\r\\n\\tCorrect additional billings that were missed on service work orders\\r\\n\\tSchedule and dispatch work crew to the appropriate location according to customer&#39;s request, specification, or needs\\r\\n\\tArranges for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinates with others that are involved (cranes, deliveries, and other technicians)\\r\\n\\tIdentify that the technician is the best person for the job that the customer needs\\r\\n\\r\\n\\r\\nACCOUNTABILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tScheduling &amp; Dispatching\\r\\n\\tCustomer Service &amp; Communication&nbsp;\\r\\n\\tWork Order &amp; Documentation Management&nbsp;\\r\\n\\tCompliance &amp; Safety&nbsp;\\r\\n\\tAdministrative &amp; Reporting Responsibilities\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT&nbsp;&nbsp;\\r\\n\\r\\nThis position reports to the local Branch Leader and has a responsibility to the entire service team and all of our customers.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"FIRSTCALL MECHANICAL GROUP LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD2EFC24BA2CF50724C3B3300274CC48\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"210 Dale Street\",\"addressLocality\":\"West Babylon\",\"addressRegion\":\"NY\",\"postalCode\":11704,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\n\\t1-3+ years of experience in dispatching&nbsp;\\r\\n\\tExperience in HVAC or the service industry strongly preferred\\r\\n\\tStrong organizational and interpersonal skills, and able to work well within a team environment\\r\\n\\tCapable of remaining patient and calm when dealing with frustrated technicians or clients\\r\\n\\tGeographical knowledge of service area or map reading skills\\r\\n\\tMicrosoft Office Suite skills a MUST\\r\\n\\tMaintains a professional but friendly and outgoing demeanor\\r\\n\\tStrong problem-solving skills\\r\\n\\tExperience with BuildOps, a plus\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage &amp; Communication Skills\\r\\nCommunicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience. \\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nQuickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions. \\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"experienceRequirements\":\"\\r\\n\\t1-3+ years of experience in dispatching&nbsp;\\r\\n\\tExperience in HVAC or the service industry strongly preferred\\r\\n\\tStrong organizational and interpersonal skills, and able to work well within a team environment\\r\\n\\tCapable of remaining patient and calm when dealing with frustrated technicians or clients\\r\\n\\tGeographical knowledge of service area or map reading skills\\r\\n\\tMicrosoft Office Suite skills a MUST\\r\\n\\tMaintains a professional but friendly and outgoing demeanor\\r\\n\\tStrong problem-solving skills\\r\\n\\tExperience with BuildOps, a plus\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage &amp; Communication Skills\\r\\nCommunicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience. \\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nQuickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions. \\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"validThrough\":\"2026-07-27\"}",
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    "qualifications": "<ul>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">1-3+ years of experience in dispatching&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience in HVAC or the service industry strongly preferred</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Strong organizational and interpersonal skills, and able to work well within a team environment</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Capable of remaining patient and calm when dealing with frustrated technicians or clients</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Geographical knowledge of service area or map reading skills</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Microsoft Office Suite skills a MUST</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Maintains a professional but friendly and outgoing demeanor</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Strong problem-solving skills</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience with BuildOps, a plus</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>BEHAVIORAL PROFILE</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Language &amp; Communication Skills</strong><br />\r\nCommunicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Reasoning Ability</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Environmental Requirements</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Physical Demands</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>NOTE:</strong> This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><i><strong>FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.</strong></i></span></span></p>\r\n",
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