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Product Manager – Washington, DC

4c9a1f1d Ff7a 41e9 9b4a Aecb5ca84ec4 19000101 000001 · Falls Church, VA, US, Falls Church, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4c9a1f1d Ff7a 41e9 9b4a Aecb5ca84ec4 19000101 000001
TitleProduct Manager – Washington, DC
Normalized title-
Department / team-
LocationFalls Church, VA, United States
Work model-
Employment typeContract
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4c9a1f1d Ff7a 41e9 9b4a Aecb5ca84ec4 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Falls Church.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4c9a1f1d Ff7a 41e9 9b4a Aecb5ca84ec4 19000101 000001
Source43b0c0f0-c863-4cca-beea-e0950a3b1846
ATS providerADP Workforce Now Recruiting

Description

Product Manager – Washington, DC About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Role and Responsibilities Minimum 10 years of professional experience plus Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or another relevant discipline. Minimum 6 years of direct product management experience. Three of which are managing enterprise platforms. Candidates with only program or project management experience need not apply. Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making Expertise in stakeholder management Proficiency in user story writing and backlog management. Experience with Agile/Scrum delivery methodologies Proven experience delivering user centric workflow management solutions and experiences. Deep understanding of ITSM principles and frameworks Experience managing helpdesk/service desk operations and workflows. Knowledge of change management and incident management processes. Experience working with ServiceNow. Minimum Qualification Manage the end-to-end product strategy and roadmap for the platform Partner with teams to define and deliver core foundational workflows and capabilities for ITSM Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes Balance short term delivery with long term platform strategy to support scalable solutions Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders

Full job record

Job ID2511ed4b4d6411b422f08ba8c9ec87ac9b815099
Org IDcf54b9b0-4085-4dba-b19a-c01f44cbe085
Source ID43b0c0f0-c863-4cca-beea-e0950a3b1846
Board ID43b0c0f0-c863-4cca-beea-e0950a3b1846
Provideradp_workforcenow
Provider Job Key567412
TitleProduct Manager – Washington, DC
Normalized Title—
Statusactive
Activeyes
Location TextFalls Church, VA, US, Falls Church, VA
Department—
Team—
Employment Typecontract
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityFalls Church
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4c9a1f1d-ff7a-41e9-9b4a-aecb5ca84ec4&ccId=19000101_000001&lang=en_US&type=JS&jobId=567412&jwId=9201581968256_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4c9a1f1d-ff7a-41e9-9b4a-aecb5ca84ec4&ccId=19000101_000001&lang=en_US&type=JS&jobId=567412&jwId=9201581968256_1
First Seen At2026-05-31 18:58:06Z
Last Seen At2026-06-19 12:57:42Z
Last Checked At2026-06-19 12:57:42Z
Last Changed At2026-06-19 12:57:42Z
Inactive At—
Source Posted At2026-05-29 12:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4c9a1f1d-ff7a-41e9-9b4a-aecb5ca84ec4|19000101_000001/date=2026-06-19/2026-06-19T12-57-41-478Z-37bee151ec60db49d612a449bf668fa6c8fff457b5350ede77dfd09402ed7a0a.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><br></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100.0%;background:white;border-collapse:collapse;\"><tbody><tr><td valign=\"top\" style=\"width: 18.1818%; border: 1pt solid rgb(163, 163, 163); background: rgb(0, 32, 96); padding: 4pt; vertical-align: top;\"><br></td><td valign=\"top\" style=\"width: 81.8182%; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: rgb(163, 163, 163) rgb(163, 163, 163) rgb(163, 163, 163) currentcolor; border-image: initial; background: rgb(0, 32, 96); padding: 4pt; vertical-align: top;\"><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:white;'>Product Manager &ndash; Washington, DC</span></p></td></tr><tr><td valign=\"top\" style=\"width: 18.1818%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163); border-image: initial; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:16px;font-family:  \"Calibri\",sans-serif;color:black;'>About us&nbsp;</span></strong></p></td><td valign=\"top\" style=\"width: 81.8182%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163) currentcolor; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.</span></p><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Join us in driving growth and seizing new business opportunities.</span></p></td></tr><tr><td valign=\"top\" style=\"width: 18.1818%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163); border-image: initial; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Role and Responsibilities&nbsp;</span></strong></p><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p></td><td valign=\"top\" style=\"width: 81.8182%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163) currentcolor; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Minimum 10 years of professional experience plus Bachelor&#39;s degree in Information Technology, Computer Science, Engineering, Data Science, or another relevant discipline.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Minimum 6 years of direct product management experience. Three of which are managing enterprise platforms. Candidates with only program or project management experience need not apply.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Expertise in stakeholder management</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Proficiency in user story writing and backlog management.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Experience with Agile/Scrum delivery methodologies</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Proven experience delivering user centric workflow management solutions and experiences.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Deep understanding of ITSM principles and frameworks</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Experience managing helpdesk/service desk operations and workflows.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of change management and incident management processes.</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Experience working with ServiceNow.</span></li></ul></td></tr><tr><td valign=\"top\" style=\"width: 18.1818%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163); border-image: initial; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Minimum Qualification</span></strong></p></td><td valign=\"top\" style=\"width: 81.8182%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor rgb(163, 163, 163) rgb(163, 163, 163) currentcolor; background: rgb(242, 242, 242); padding: 4pt; vertical-align: top;\"><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Manage the end-to-end product strategy and roadmap for the platform</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Partner with teams to define and deliver core foundational workflows and capabilities for ITSM</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Balance short term delivery with long term platform strategy to support scalable solutions</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback</span></li><li style=\"margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:-18.0pt;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Calibri\",sans-serif;'>Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders</span></li></ul></td></tr></tbody></table><p style='margin:0cm;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p></div>\n",
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