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Service Dispatcher

167A0DF6FA4C96CCD48B17E935634287 · 3206 LANVALE AVENUE - RICHMOND, VA 23230; 3206 LANVALE AVE, RICHMOND, VA, 23230, USA · Active · Paycom ATS

Job facts

FieldValue
Company167A0DF6FA4C96CCD48B17E935634287
TitleService Dispatcher
Normalized title-
Department / teamTransportation
LocationRICHMOND, VA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in RICHMOND.Open
Department jobsActive postings in Transportation.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company167A0DF6FA4C96CCD48B17E935634287
Source92e72ff6-3069-456b-9ece-208257c10ec9
ATS providerPaycom ATS

Description

Description Who We’re Hiring: Woodfin – Your Home Team is in search of a dynamic Dispatcher to become a valuable part of our team.  The Dispatcher plays a crucial role in ensuring excellent customer service by facilitating clear and efficient communication among technicians, department managers, and team members.  Responsibilities include scheduling, handling a substantial call volume, and making independent decisions while maintaining a strong customer service focus. Who We Are: Woodfin – Your Home Team: A seven-time Richmond Times Dispatch Top Workplace.  Our success is no accident.  We hire, train, and reward top talent, emphasizing quality people.  As a hometown company, we value customer service and employ dedicated, hard-working individuals.  We provide comprehensive support, including work-life balance, paid training, wellness programs, and more.  Join us to work for an organization built around the core values of Humility, Integrity, and Respect! What You’ll Do: Operate a multi-line phone system and online messaging system in order to communicate with internal and external customers regarding job orders and needs. Maintain a "Big Picture" view of calendar regarding technician scheduling in order to assign real time and future technician jobs. Stay up-to-date of the Central Virginia territory and changes that may occur (e.g. directions, zip codes, local terminology, additional routes, etc. which may influence the timeliness of a technician’s response time). Continually exhibit a positive customer service mentality with both internal and external customers. Remain confident in your ability to make the correct decision when determining technician call order and stops. Answer incoming phone calls as needed to assist in complete departmental coverage. Periodically work extended hours during peak times; including nights, weekends, and at home. Work a rotating schedule to cover weekends and holidays. Members of this team are also able to earn overtime as available. Qualifications What You’ll Bring: High school diploma or equivalent is required. Must have expert directional understanding of the Central Virginia area (i.e. zip codes, local terminology: West End, South Side, The Fan, general travel time between locations, etc.). Previous experience with service dispatch is preferred. Ability to work in a fast-paced work environment. Strong written and verbal communication skills; including excellent telephone skills. Experience with a multi-line telephone system. Fluent English-speaking and writing skills. Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner. Must be an independent thinker - "Go Getter" mentality exhibiting initiative to make decisions and trust your instincts. What We Offer: Woodfin – Your Home Team offers a wide range of employee benefits, including: A welcoming, family-oriented work environment that supports work/life balance. 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income. Medical insurance with three plan choices, including Health Savings Account options. Dental insurance with two plan choices. Vision insurance coverage. Flexible spending account. Tuition reimbursement. Access to apprenticeship training programs. Scholarship opportunities for you and your family. Paths for cross-training and career advancement. Paid vacation and PTO that accrues from day one. Employee Assistance Program for support when needed. Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success. At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws. All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.

Full job record

Job ID2505bb1114200c6b94b39e944971e0f6738913fc
Org ID79acb628-5b68-4f6f-81e5-9d80300f686a
Source ID92e72ff6-3069-456b-9ece-208257c10ec9
Board ID92e72ff6-3069-456b-9ece-208257c10ec9
Providerpaycom
Provider Job Key201404
TitleService Dispatcher
Normalized Title
Statusactive
Activeyes
Location Text3206 LANVALE AVENUE - RICHMOND, VA 23230; 3206 LANVALE AVE, RICHMOND, VA, 23230, USA
DepartmentTransportation
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityRICHMOND
Salary RawDescription Who We’re Hiring: Woodfin – Your Home Team is in search of a dynamic Dispatcher to become a valuable part of our team.  The Dispatcher plays a crucial role in ensuring excellent customer service by facilitating clear and efficient communication among technicians, department managers, and team members.  Responsibilities include scheduling, handling a substantial call volume, and making independent decisions while maintaining a strong customer service focus. Who We Are: Woodfin – Your Home Team: A seven-time Richmond Times Dispatch Top Workplace.  Our success is no accident.  We hire, train, and reward top talent, emphasizing quality people.  As a hometown company, we value customer service and employ dedicated, hard-working individuals.  We provide comprehensive support, including work-life balance, paid training, wellness programs, and more.  Join us to work for an organization built around the core values of Humility, Integrity, and Respect! What You’ll Do: Operate a multi-line phone system and online messaging system in order to communicate with internal and external customers regarding job orders and needs. Maintain a "Big Picture" view of calendar regarding technician scheduling in order to assign real time and future technician jobs. Stay up-to-date of the Central Virginia territory and changes that may occur (e.g. directions, zip codes, local terminology, additional routes, etc. which may influence the timeliness of a technician’s response time). Continually exhibit a positive customer service mentality with both internal and external customers. Remain confident in your ability to make the correct decision when determining technician call order and stops. Answer incoming phone calls as needed to assist in complete departmental coverage. Periodically work extended hours during peak times; including nights, weekends, and at home. Work a rotating schedule to cover weekends and holidays. Members of this team are also able to earn overtime as available. Qualifications What You’ll Bring: High school diploma or equivalent is required. Must have expert directional understanding of the Central Virginia area (i.e. zip codes, local terminology: West End, South Side, The Fan, general travel time between locations, etc.). Previous experience with service dispatch is preferred. Ability to work in a fast-paced work environment. Strong written and verbal communication skills; including excellent telephone skills. Experience with a multi-line telephone system. Fluent English-speaking and writing skills. Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner. Must be an independent thinker - "Go Getter" mentality exhibiting initiative to make decisions and trust your instincts. What We Offer: Woodfin – Your Home Team offers a wide range of employee benefits, including: A welcoming, family-oriented work environment that supports work/life balance. 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income. Medical insurance with three plan choices, including Health Savings Account options. Dental insurance with two plan choices. Vision insurance coverage. Flexible spending account. Tuition reimbursement. Access to apprenticeship training programs. Scholarship opportunities for you and your family. Paths for cross-training and career advancement. Paid vacation and PTO that accrues from day one. Employee Assistance Program for support when needed. Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success. At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws. All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=201404&clientkey=167A0DF6FA4C96CCD48B17E935634287
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=201404&clientkey=167A0DF6FA4C96CCD48B17E935634287
First Seen At2026-05-31 19:07:14Z
Last Seen At2026-06-06 09:54:22Z
Last Checked At2026-06-06 09:54:22Z
Last Changed At2026-05-31 19:07:14Z
Inactive At
Source Posted At2026-05-14 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=167A0DF6FA4C96CCD48B17E935634287/date=2026-06-06/2026-06-06T09-54-18-862Z-b55ac94bad4cc592fa5d48738f9392fd10984d2f916474f8344a8a6217033ec6.json
Event Fields
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including excellent telephone skills.\\n\\tExperience with a multi-line telephone system.\\n\\tFluent English-speaking and writing skills.\\n\\tOrganized, detail oriented, able to handle a variety of tasks in a simultaneous manner.\\n\\tMust be an independent thinker - \\\"Go Getter\\\" mentality exhibiting initiative to make decisions and trust your instincts.\\n\\n\\nWhat We Offer:\\n\\nWoodfin – Your Home Team offers a wide range of employee benefits, including:\\n\\n\\n\\tA welcoming, family-oriented work environment that supports work/life balance.\\n\\t401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.\\n\\tMedical insurance with three plan choices, including Health Savings Account options.\\n\\tDental insurance with two plan choices.\\n\\tVision insurance coverage.\\n\\tFlexible spending account.\\n\\tTuition reimbursement.\\n\\tAccess to apprenticeship training programs.\\n\\tScholarship opportunities for you and your family.\\n\\tPaths for cross-training and career advancement.\\n\\tPaid vacation and PTO that accrues from day one.\\n\\tEmployee Assistance Program for support when needed.\\n\\n\\n \\n\\nNot everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success.\\n\\nAt Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.\\n\\nAll aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.\",\"industry\":\"Transportation\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You’ll Bring:</b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">High school diploma or equivalent is required.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Must have expert directional understanding of the Central Virginia area (i.e. zip codes, local terminology: West End, South Side, The Fan, general travel time between locations, etc.).</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Previous experience with service dispatch is preferred.</span></span></span></span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to work in a fast-paced work environment.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Strong written and verbal communication skills; including excellent telephone skills.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Experience with a multi-line telephone system.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Fluent English-speaking and writing skills.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Must be an independent thinker - \"Go Getter\" mentality exhibiting initiative to make decisions and trust your instincts.</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><a></a><a><b>What We Offer:</b></a></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Woodfin – Your Home Team offers a wide range of employee benefits, including:</span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">A welcoming, family-oriented work environment that supports work/life balance.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Medical insurance with three plan choices, including Health Savings Account options.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Dental insurance with two plan choices.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Vision insurance coverage.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Flexible spending account.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Tuition reimbursement.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Access to apprenticeship training programs.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scholarship opportunities for you and your family.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Paths for cross-training and career advancement.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Paid vacation and PTO that accrues from day one.</span></span></span></li>\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Employee Assistance Program for support when needed.</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.</span></span></span></p>",
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