Product Manager, Checkout

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    "jobOpeningName": "Product Manager, Checkout ",
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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Purpose and mission</span></span></span><span> </span></p>\n<p><span><span>The Product Manager (PM) is the strategic owner of one or multiple product areas within Piano's portfolio. The PM translates business goals, market signals, and client insights into a compelling product vision and a prioritized program backlog. They work at the intersection of business strategy, client value, product marketing, product </span><span>design</span><span> and technology feasibility, ensuring that the right things get built, in the right order, for the right reasons.</span></span><span> </span></p>\n<p><span><span>In the </span><span>SAFe</span><span> 6 model, the PM </span><span>operates</span><span> at the Agile Release Train level, driving the Program Increment (PI) and empowering Product Owners to </span><span>execute with</span><span> confidence and autonomy.</span></span><span> </span></p>\n<p><span><span>In an AI-accelerated product landscape, a PM at Piano is expected to actively </span><span>leverage</span><span> AI tools to sharpen market analysis, accelerate discovery, generate insights from data, and move faster at every stage of the product lifecycle. AI fluency is not </span><span>optional,</span><span> it is a force multiplier for every other responsibility in this role.</span></span><span> </span></p>\n<p><span><span>The Checkout PM owns Piano's customer-facing checkout surface — the conversion-critical </span><span>flow</span><span> where end users </span><span>make</span><span> a subscription purchase. This role requires a PM who is fluent in conversion optimization and UX</span></span><span><span>.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Core responsibilities</span></span></span><span> </span></p>\n<ol>\n<li><span style=\"font-weight: bold\"><span><span> Product Vision &amp; Strategy</span></span></span><br></li>\n</ol>\n<ul>\n<li><span><span>Define and </span><span>maintain</span><span> a clear, compelling product vision for Piano's checkout, aligned with Piano's broader subscription strategy.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop and own the checkout roadmap over a 3–</span><span>12 month</span><span> horizon, balancing new capabilities, technical quality, and business priorities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct ongoing market and competitive analysis to </span><span>identify</span><span> opportunities, threats, and strategic positioning — particularly at the boundary between Piano's checkout and payment provider capabilities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Define and communicate product positioning, target segments, and go-to-market priorities in collaboration with Marketing and Sales.</span></span><span> </span></li>\n</ul>\n<ol>\n<li><span style=\"font-weight: bold\"><span><span> Backlog Ownership at Program Level</span></span></span><br></li>\n</ol>\n<ul>\n<li><span><span>Own and </span><span>maintain</span><span> the checkout Program Backlog (Features and Enablers) in collaboration with Product Leadership, </span><span>Architects</span><span> and other PMs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prioritize features using value-based frameworks (WSJF, RICE, business impact, strategic fit) and maintain a rolling, well-groomed backlog at all times.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead PI Planning preparation for checkout: define PI Objectives, present the roadmap to the ART, and make prioritization decisions during planning.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Validate Feature acceptance criteria before development begins and approve Features upon delivery.</span></span><span> </span></li>\n</ul>\n<ol>\n<li><span style=\"font-weight: bold\"><span><span> Stakeholder Alignment &amp; Communication</span></span></span><br></li>\n</ol>\n<ul>\n<li><span><span>Serve as the primary voice of the customer and the market within the ART for checkout-related work, translating needs into Features the team can act on.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate closely with Sales, Pre-Sales, Customer Success, and Support to gather and synthesize client feedback and market signals.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate</span><span> the roadmap and strategic priorities clearly and consistently to all relevant stakeholders, including executive leadership.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Represent the product in customer-facing contexts: executive meetings, key account workshops, </span><span>conferences</span><span> and strategic partnership discussions.</span></span><span> </span></li>\n</ul>\n<ol>\n<li><span style=\"font-weight: bold\"><span><span> Business &amp; Performance Management</span></span></span><br></li>\n</ol>\n<ul>\n<li><span><span>Define and monitor checkout product KPIs and OKRs, with </span><span>particular</span><span> focus on conversion metrics, completion rates, and revenue impact.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct product ROI analysis to justify investment decisions and support budget and resource discussions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage the checkout product lifecycle from </span><span>inception</span><span> to end-of-life, making proactive portfolio decisions in collaboration with Product Leadership.</span></span><span> </span></li>\n</ul>\n<ol>\n<li><span style=\"font-weight: bold\"><span><span> Go-to-Market &amp; Launch</span></span></span><br></li>\n</ol>\n<ul>\n<li><span><span>Lead the go-to-market strategy for new checkout capabilities and major releases: beta programs, internal training, sales enablement, and release communication.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with Marketing and PMM teams to produce effective product messaging and promotional materials.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Define and oversee the internal release process to ensure teams are prepared before customer-facing delivery.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Collaboration model</span></span></span><span> </span></p>\n<p><span><span>The PM does not work in isolation. Success in this role depends on effective collaboration:</span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With Product Owners:</span></span></span><span><span> PMs provide strategic context, prioritized Features, and clear acceptance criteria. POs translate these into actionable stories. The PM should be a trusted partner and enabler for POs, not a bottleneck.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With Product Leadership (at the ART and Portfolio levels):</span></span></span><span><span> PMs are accountable for roadmap quality and strategic alignment. Key decisions on scope, investment, and positioning are made in close consultation with Product Leadership.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With Architecture &amp; Engineering:</span></span></span><span><span> PMs work with Architects to understand technical constraints and enablers. Technical feasibility informs prioritization and roadmap planning.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With Product Design:</span></span></span><span><span> The PM sets the user experience ambition, defining the problems to solve, the user outcomes to target, and the quality bar expected. For checkout, conversion impact is a core input to design decisions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With Customer Success, Consulting &amp; Support:</span></span></span><span><span> The PM ensures proactive knowledge transfer before releases, clear internal documentation, and well-defined escalation processes, so that client-facing teams can resolve issues and answer questions with confidence, without systematically falling back on Product.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>With GTM teams:</span></span></span><span><span> PMs </span><span>are responsible for</span><span> enabling Sales, Pre-Sales, and Marketing to confidently present and </span><span>sell the product at all times</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>What success looks like</span></span></span><span> </span></p>\n<ul>\n<li><span><span>The checkout roadmap is clear, up-to-date, and well understood by all stakeholders.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>PI Objectives are ambitious yet realistic and are consistently met or exceeded.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Product Owners feel empowered, well-informed, and able to </span><span>operate</span><span> autonomously.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Checkout drives measurable business value: conversion rates, completion rates, revenue impact, and client satisfaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The team builds the right things, </span><span>validated</span><span> by client outcomes, not just delivery volume.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Field teams (Pre-sales, Sales, Client success…) are informed ahead of releases, equipped with the right materials, and feel like active contributors to the product roadmap, not just recipients of it.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strategic changes and trade-offs are communicated proactively and with confidence.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key competences</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Hard skills</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Domain </span><span>expertise</span><span> in checkout, payments, and subscription commerce</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Hands-on experience with Stripe strongly preferred</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Front-end product instinct and design sensibility (for working closely with design and engineering on user-facing surfaces)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Market &amp; competitive intelligence</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Product strategy &amp; </span><span>roadmapping</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Business case development &amp; ROI analysis</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Scrum, </span><span>SAFe</span><span> and Agility at scale</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Data-driven decision making</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working </span><span>proficiency</span><span> in English</span></span><span> </span></li>\n<li><span><span>AI-augmented product practices (discovery, analysis, synthesis, prototyping, internal tooling)</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Required experience</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Demonstrated PM experience leading customer-facing checkout, payments, or subscription purchase surfaces</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track record</span><span> of measurable conversion or revenue improvements through checkout iteration</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working in or alongside payment provider ecosystems (Stripe experience strongly preferred)</span></span><span> </span></li>\n<li><span><span>Understanding of subscription lifecycle economics preferred — how checkout decisions affect not just conversion but downstream retention, LTV, and recurring revenue</span></span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-size: 12pt; font-weight: bold\">Employment &amp; benefits</span><span><br></span></span></p>\n<ul>\n<li>B2B contract<br></li>\n<li>Hybrid work model</li>\n<li>Benefits: 20 days of paid leave, Lunch Card, Luxmed</li>\n</ul>",
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