Home › Companies › tilledcareers › Payment Services Specialist
Payment Services Specialist
Tilledcareers · Remote (United States), United States · Remote · Active · $50,000–$60,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Tilledcareers |
| Title | Payment Services Specialist |
| Normalized title | - |
| Department / team | Partner Onboarding Operations |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $50,000–$60,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-04 / 2026-06-04 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Tilledcareers. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Partner Onboarding Operations. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Tilledcareers |
| Source | 6537121c-119e-4bb9-9f8f-492cefa10497 |
| ATS provider | Rippling ATS |
Description
company
We are:
A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service. A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator. You are:
Authorized to work in the United States and a resident in a United States time zone Comfortable with remote work
role
Position Summary:
The Payment Services Specialist will handle customer inquiries and provide problem resolution via telephone, email, SMS, and chat, adhering to our service standards. This role involves managing routine calls and inquiries, often requiring deviation from standard procedures. You will address customer inquiries, service needs, and complaints, maintain up-to-date knowledge of our products and services, and provide quality support for payment processing.
Location:
This position is remote. We are not sponsoring visas for this role.
Typical Hours for this Position: You must be flexible to work the hours of 8 a.m. - 5 p.m MST., Monday-Friday, regardless of location. Tilled offers Support team members one half-day off per week on a rotational basis with other team members.
A Day in the Life May Include:
Responding to customer inquiries via phone, email, chat, SMS, and Slack Troubleshooting payment processing and POS-related issues Reviewing tickets in Zendesk and following up to ensure timely resolution Supporting customer activations and ongoing payment service needs Documenting customer interactions and resolutions accurately Creating or updating internal knowledge-base articles and FAQs Collaborating with Sales, Payments, Customer Success, and Product teams Identifying trends, gaps, or opportunities for process and product improvements Assisting with ad hoc projects as business needs evolve What You Have:
High school diploma or equivalent 3+ years of experience in payments or payment-processing customer support Experience working in a call center or high-volume support environment Strong problem-solving and critical-thinking skills Clear, professional written and verbal communication skills A customer-first mindset with empathy and patience Ability to manage multiple tasks while meeting quality and productivity goals Attention to detail and strong documentation habits Familiarity with support tools such as Zendesk and collaboration tools like Slack Reliability, punctuality, and the ability to work independently What You May Have:
Experience supporting POS products or merchant services Deeper knowledge of the payments ecosystem (ISOs, processors, acquirers, PayFacs) Experience contributing to or maintaining internal knowledge bases Exposure to cross-functional collaboration in a fintech or SaaS environment Interest in process improvement and operational efficiency Comfort adapting to evolving products, tools, and customer needs
What We Have:
Office space in Boulder, CO Remote work environment Resources to support remote work Generous compensation and benefits Transparency that trickles down from the C-Level Experts in the payments field that can get you up to speed with PayFac-as-a-Service Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Full job record
| Job ID | 24fc96b46ba055483652c8864155e4108867d80c |
| Org ID | b3e70a09-c699-4184-8c7b-0273bb14e8f9 |
| Source ID | 6537121c-119e-4bb9-9f8f-492cefa10497 |
| Board ID | 6537121c-119e-4bb9-9f8f-492cefa10497 |
| Provider | rippling |
| Provider Job Key | c6e37691-2302-424b-9d33-322e0bd21ef2 |
| Title | Payment Services Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Partner Onboarding Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 50000-60000 YEAR |
| Salary Min | 50,000 |
| Salary Max | 60,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/tilledcareers/jobs/c6e37691-2302-424b-9d33-322e0bd21ef2 |
| Apply URL | https://ats.rippling.com/tilledcareers/jobs/c6e37691-2302-424b-9d33-322e0bd21ef2 |
| First Seen At | 2026-06-04 11:10:40Z |
| Last Seen At | 2026-06-06 20:33:12Z |
| Last Checked At | 2026-06-06 20:33:12Z |
| Last Changed At | 2026-06-06 20:33:12Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 03:00:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=tilledcareers/date=2026-06-06/2026-06-06T20-33-12-458Z-e77c66ddc801beb84f846a2899eeb9d1f446be9e21632f6563a9f9389a26e07b.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">Position Summary:</strong></b></u></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The Payment Services Specialist will handle customer inquiries and provide problem resolution via telephone, email, SMS, and chat, adhering to our service standards. This role involves managing routine calls and inquiries, often requiring deviation from standard procedures. You will address customer inquiries, service needs, and complaints, maintain up-to-date knowledge of our products and services, and provide quality support for payment processing.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(13,13,13);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">Location: </strong></b></u></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(13,13,13);font-size:11pt;white-space:pre-wrap;\">This position is remote. We are not sponsoring visas for this role.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Typical Hours for this Position:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> You must be flexible to work the hours of 8 a.m. - 5 p.m MST., Monday-Friday, regardless of location. Tilled offers Support team members one half-day off per week on a rotational basis with other team members. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">A Day in the Life May Include:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responding to customer inquiries via phone, email, chat, SMS, and Slack</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Troubleshooting payment processing and POS-related issues</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Reviewing tickets in Zendesk and following up to ensure timely resolution</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Supporting customer activations and ongoing payment service needs</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Documenting customer interactions and resolutions accurately</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Creating or updating internal knowledge-base articles and FAQs</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Collaborating with Sales, Payments, Customer Success, and Product teams</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identifying trends, gaps, or opportunities for process and product improvements</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assisting with ad hoc projects as business needs evolve</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">What You Have:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">High school diploma or equivalent</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years of experience in payments or payment-processing customer support</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience working in a call center or high-volume support environment</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong problem-solving and critical-thinking skills</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Clear, professional written and verbal communication skills</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A customer-first mindset with empathy and patience</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to manage multiple tasks while meeting quality and productivity goals</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Attention to detail and strong documentation habits</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with support tools such as Zendesk and collaboration tools like Slack</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Reliability, punctuality, and the ability to work independently</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">What You May Have:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience supporting POS products or merchant services</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Deeper knowledge of the payments ecosystem (ISOs, processors, acquirers, PayFacs)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience contributing to or maintaining internal knowledge bases</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Exposure to cross-functional collaboration in a fintech or SaaS environment</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Interest in process improvement and operational efficiency</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort adapting to evolving products, tools, and customer needs</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><u><b><strong style=\"font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">What We Have:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Office space in Boulder, CO</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Remote work environment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Resources to support remote work</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Generous compensation and benefits</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Transparency that trickles down from the C-Level </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experts in the payments field that can get you up to speed with PayFac-as-a-Service</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </strong></b><span style=\"white-space:pre-wrap;\"> </span></p>",
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