Manager, Client Services

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          "text": "<ul><li>Motivates, directs and coaches staff to ensure quality care to all clients.</li><li>Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed</li><li>Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty</li><li>Oversees staffing and the preparation of monthly schedules for Client Service Coordinators</li><li>Oversees the hiring, training and orientation for Client Service Coordinators</li><li>Attends and facilitates meetings as required both internal and external.</li><li>Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities</li><li>Organizes &amp; evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement</li><li>Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate</li><li>Supports the Regional Director/Manager with projects and day to day operations as required</li></ul>",
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          "text": "<ul><li>Minimum 5 years experience in the health care industry with experience in home care</li><li>Registered health care professional an asset</li><li>Post-secondary education or equivalent work experience</li><li>2+ years’ people management experience</li><li>Demonstrated commitment to the delivery of customer service excellence</li><li>Ability to manage and improve core business processes</li><li>Proficient in Microsoft Office applications including Word, Excel, and PowerPoint</li><li>Strong computer skills (including ability to learn proprietary software and prepare reports in Excel)&#xa0;</li></ul><p>#Peel_Mngr</p>",
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          "text": "<p>Your happiness and well-being are top priorities at Spectrum!&#xa0; We offer competitive wages, paid sick days, RRSP matching and more!</p><p>We are hiring a&#xa0;<strong>Manager, Client Care Services&#xa0;</strong>&#xa0;to support our care programs out of our&#xa0;<strong>Peel </strong>branch<strong>.&#xa0;</strong>This position will work out of our&#xa0;<strong>Mississauga</strong><strong>&#xa0;</strong>office. We’re an in-office team that thrives on real-time collaboration.&#xa0;</p><p>Reporting to the Regional Director, the&#xa0;<strong>Manager, Client Care Services&#xa0;</strong>manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs.&#xa0; The <strong>Manager, Client Services&#xa0;</strong>responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance,&#xa0; and managing the day-to-day operations of the coordination &#xa0;department.</p><p>At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.&#xa0;&#xa0;</p><p>Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of&#xa0;<strong>Canada’s Best Managed companies</strong>&#xa0;and a committed member of a team of highly skilled healthcare professionals.&#xa0;</p>",
          "title": "Company Description"
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          "text": "<div sr-tagline=\"\"></div><p>This position is a current vacancy</p>\n<p><strong>Spectrum Health Care </strong>is thrilled to be named one of <strong>Canada’s Best Managed Companies.</strong> This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click <strong><u><a href=\"https://spectrumhealthcare.com/resources/spectrum-health-care-named-one-of-canadas-best-managed-companies/\" rel=\"noopener noreferrer\">here</a></u></strong> to learn more about this esteemed honour. &#xa0;</p>\n<p>We thank all applicants, however, only those individuals selected for interviews will be contacted.</p><p>In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.</p><p>If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.</p>\n<p>Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.</p>",
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