Customer Support Representative

{
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  "source_hash": "558e2ef8a9c016453b8f18591e9e975fa30a41eff8100238661fd15f100b4073",
  "last_changed_at": "2026-05-30T05:40:03.693Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bucharest, RO, 020335, Romania",
    "city": "Bucharest",
    "region": "RO",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:39:22.416Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bucharest, RO, 020335, Romania",
      "city": "Bucharest",
      "region": "RO",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "52",
    "isRemote": null,
    "location": {
      "city": "Bucharest",
      "state": "RO"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18698",
    "locationType": "2",
    "jobOpeningName": "Customer Support Representative",
    "departmentLabel": "IT",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Bucharest",
      "state": "RO",
      "postalCode": "020335",
      "addressCountry": "Romania"
    },
    "datePosted": "2025-04-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0)\">You will be responsible for assisting customers with a variety of technical and service-related questions. You'll work closely with our existing support member and use your research and troubleshooting skills to resolve game server issues. Prior experience with tools such as TCAdmin, Pterodactyl, and WHMCS is not required but will be considered a plus.<br>Key Responsibilities:</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Provide timely and accurate customer support via our ticketing system and live chat.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Troubleshoot technical issues and guide customers in resolving common game server problems, including installing mods or configuring their server.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Collaborate effectively within your team to share information and best practices.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Use resources such as online documentation and forums to research solutions to more complex or unfamiliar issues.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br>Qualifications &amp; Requirements:</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Excellent written English skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to work well in a team, collaborating with colleagues and sharing knowledge.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Excellent customer service and communication skills to maintain positive relations with clients.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Basic to moderate technical knowledge of Windows and Linux (Debian/Ubuntu) operating systems.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Experience with TCAdmin and Pterodactyl (not required, but a strong plus).</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Familiarity with WHMCS or similar billing/support systems (also a plus).</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Demonstrated ability to troubleshoot technical issues, particularly in game server environments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to use online resources effectively (search engines, forums, documentation) to find solutions.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br>And for anyone interested, we usually give this as \"most common tasks/issues\":</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Assisting users with installing and troubleshooting mods for popular game servers, such as Farming Simulator 2025, Counter-Strike 2, Minecraft, and DayZ.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Investigating server performance or connection issues and providing clear guidance to customers.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Advising on server configurations to optimize gameplay experiences.</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18698",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Representative",
    "departmentLabel": "IT",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://pgl.bamboohr.com/careers/52",
    "employmentStatusLabel": "Full-Time"
  }
}