Administrative Analyst

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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">At Ford Component Sales, LLC (FCS), we don&rsquo;t just sell parts &ndash; we provide the &quot;heartbeat&quot; for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.</p><p style=\"margin-left:0in;\"><strong>Why Your Work Matters</strong> When you join FCS, your reach extends far beyond the driveway. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You&rsquo;ll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA.</p><p style=\"margin-left:0in;\">We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we&rsquo;ve been &quot;One Team&quot; dedicated to excellence. Here, you&rsquo;ll find:</p><ul type=\"disc\"><li style=\"margin-left:0in;\"><strong>Innovation at Scale:</strong> From engines and transmissions to the future of multimedia with SYNC&trade; technology.</li><li style=\"margin-left:0in;\"><strong>Global Impact:</strong> Work with partners in the industrial, marine, agricultural, and defense sectors.</li><li style=\"margin-left:0in;\"><strong>A Legacy of Excellence:</strong> Join a culture built on a century of Ford innovation and a commitment to world-class service.</li></ul><p style=\"margin-left:0in;\"><strong>The Role</strong> We are seeking an organized, customer-focused, and proactive <strong>Administrative Analyst</strong> to support our operations and dealer networks. Reporting to the Customer Service Manager, you will serve as a vital point of contact for dealers resolving inquiries, managing billing and shipment issues, creating RMAs, and collaborating with cross-functional teams like ESG management and Information Systems. This is a high-impact role where your problem-solving skills and attention to detail will directly ensure operational excellence and high dealer satisfaction.</p><p style=\"margin-left:0in;\"><strong>Essential Functions</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\"><strong>Dealer Support:</strong> Respond promptly and professionally to dealer inquiries and concerns received via email and phone.</li><li style=\"margin-left:0in;\"><strong>Billing Resolution:</strong> Investigate and resolve billing issues, collaborating with other Ford activities and entities to ensure accuracy.</li><li style=\"margin-left:0in;\"><strong>Logistics &amp; Shipment Tracking:</strong> Interface with freight carriers regarding the status of domestic and international shipments; create and distribute missing shipment reports to service centers.</li><li style=\"margin-left:0in;\"><strong>System &amp; Program Support:</strong> Create Return Merchandise Authorizations (RMAs) for dealers, process core waivers for emerging market dealers, and resolve OWS (Online Warranty System) errors.</li><li style=\"margin-left:0in;\"><strong>Cross-Functional Collaboration:</strong> Work closely with ESG management, Information Systems, and other Ford entities on operational issues and new initiatives.</li><li style=\"margin-left:0in;\"><strong>Process Improvement:</strong> Proactively identify opportunities to streamline workflows and improve operational processes.</li></ul><p style=\"margin-left:0in;\"><strong>Qualifications</strong> We are looking for an organized support professional with a strong customer service orientation and problem-solving mindset. To be successful, you will typically possess:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">A high school diploma or general education degree (GED); or</li><li style=\"margin-left:0in;\">One (1) to three (3) months of related experience and/or training in administrative support, customer service, logistics, or operations; or</li><li style=\"margin-left:0in;\">An equivalent combination of education and experience that demonstrates your capability to support an operational organization.</li><li style=\"margin-left:0in;\">Strong communication and interpersonal skills, with the ability to handle dealer inquiries via phone and email effectively.</li><li style=\"margin-left:0in;\">Basic analytical and troubleshooting skills (experience with shipping/logistics, billing resolution, or OWS systems is a plus).</li></ul><p style=\"margin-left:0in;\"><strong>We Offer</strong> An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, bonus, 401(k) with company match, disability insurance, and tuition reimbursement assistance.</p><p style=\"margin-left:0in;\"><strong>Why Join Us</strong> If you are a proactive problem-solver who takes pride in driving operational success and system efficiency, we&rsquo;d love to talk with you. Please visit fordcomponentsalesllc.com to learn more.</p><p style=\"margin-left:0in;\"><em>Visa sponsorship is not available for this position.</em></p><p style=\"margin-left:0in;\"><em>Candidates for positions with Ford Component Sales, LLC must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.</em></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin: 0in 0in 0pt;\"><br></p><p style=\"margin: 0in 0in 0pt;\"><br></p></div>\n",
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