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IT Support Engineer
Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Chennai (HLTC), CHENNAI, IN · Remote · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | IT Support Engineer |
| Normalized title | - |
| Department / team | IT |
| Location | CHENNAI, IN, United States |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-12 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in CHENNAI. | Open |
| Department jobs | Active postings in IT. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
A System Administrator/Engineer is responsible for the day-to-day operations,
maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to End
user support and management of operations related challenges. As part of a powerful team,
you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference
Responsibilities
KEY RESPONSIBILITIES & TASKS
Windows & System Administration:
Manage, maintain, and optimize Windows client environments (10 & 11).
Perform patch management, configuration, and security hardening of systems.
Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.
Asset & Inventory Management:
Maintain accurate and up-to-date IT asset inventory records, including procurement,
assignment, movement, and retirement.
Utilize Excel-based tools and macros for tracking and reporting asset movement.
Implement and manage RFID device systems, including setup, monitoring, and
integration with asset tracking software.
Technical Support & Issue Resolution
Provide first and second-level support to end users for hardware, software, network,
and system-related issues.
Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device
problems.
Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely
resolution within defined SLAs.
Offer remote and on-site support depending on issue criticality and user location.
Reporting & Documentation:
Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure
tools.
Create and maintain up-to-date standard operating procedures (SOPs), system
diagrams, and asset logs.
Creating SLA metrics and following up on ITIL process to manage the IT Service
Delivery system for self and team
User Onboarding & Offboarding
Coordinate with HR and other teams to deliver a smooth IT onboarding experience.
Conduct IT induction or training for new users on systems, tools, and IT policies.
Collect and deprovision IT assets, disable accounts, and revoke access during
offboarding.
Preventive Maintenance & Monitoring
Perform regular system health checks as part of IT Systems (AV/Conferencing device/
Server room maintenance and monitoring).
Proactively identify recurring issues or user pain points and recommend
improvements.
Monitor user hardware/software lifecycle and flag upgrades/replacements as needed.
Compliance & Policy Enforcement
Educate users on acceptable use policies, security practices, and data handling
procedures.
Support audit activities by providing logs or configuration details when requested.
Ensure systems adhere to endpoint security standards and report non-compliance.
WORK EXPERIENCE
Hands on experience in Windows system administration and IT operations for End
point computing.
Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros.
Proven experience with Azure Active Directory, Intune, and MDM/Compliance
management.
Solid understanding of Windows automation techniques and scheduled task
management.
Experience managing RFID devices and management consoles (e.g., Zebra, Impinj,
or similar platforms).
Proficiency in IT asset lifecycle management and inventory tracking systems.
Good knowledge of group policies, Active Directory, DNS, DHCP, and user access
controls.
Qualifications
EDUCATION & QUALIFICATIONS
Bachelor’s or master’s degree in computer science, Engineering, or related discipline
English language – expert proficiency (additional languages are beneficial)
Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator
Technology Certification
ITIL Foundation (Preferred)
Knowledge of RFID inventory platforms or custom integrations
Basic understanding of database/reporting tools (e.g., SQL, Power BI – optional but
desirable)
Full job record
| Job ID | 24e53e820305a95eabe5fb0cfd9c8039759c2ece |
| Org ID | 070bfd74-99b0-44ad-83ce-c0e1afd0fc51 |
| Source ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Board ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Provider | oracle_hcm |
| Provider Job Key | 2148 |
| Title | IT Support Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Chennai (HLTC), CHENNAI, IN |
| Department | IT |
| Team | — |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | IN |
| City | CHENNAI |
| Salary Raw | Description A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure. We offer a variety of tasks in expanding and improving our solution, from deployment to End user support and management of operations related challenges. As part of a powerful team, you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference Responsibilities KEY RESPONSIBILITIES & TASKS Windows & System Administration: Manage, maintain, and optimize Windows client environments (10 & 11). Perform patch management, configuration, and security hardening of systems. Troubleshoot complex OS-level issues, performance bottlenecks, and service failures. Asset & Inventory Management: Maintain accurate and up-to-date IT asset inventory records, including procurement, assignment, movement, and retirement. Utilize Excel-based tools and macros for tracking and reporting asset movement. Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software. Technical Support & Issue Resolution Provide first and second-level support to end users for hardware, software, network, and system-related issues. Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device problems. Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely resolution within defined SLAs. Offer remote and on-site support depending on issue criticality and user location. Reporting & Documentation: Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools. Create and maintain up-to-date standard operating procedures (SOPs), system diagrams, and asset logs. Creating SLA metrics and following up on ITIL process to manage the IT Service Delivery system for self and team User Onboarding & Offboarding Coordinate with HR and other teams to deliver a smooth IT onboarding experience. Conduct IT induction or training for new users on systems, tools, and IT policies. Collect and deprovision IT assets, disable accounts, and revoke access during offboarding. Preventive Maintenance & Monitoring Perform regular system health checks as part of IT Systems (AV/Conferencing device/ Server room maintenance and monitoring). Proactively identify recurring issues or user pain points and recommend improvements. Monitor user hardware/software lifecycle and flag upgrades/replacements as needed. Compliance & Policy Enforcement Educate users on acceptable use policies, security practices, and data handling procedures. Support audit activities by providing logs or configuration details when requested. Ensure systems adhere to endpoint security standards and report non-compliance. WORK EXPERIENCE Hands on experience in Windows system administration and IT operations for End point computing. Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros. Proven experience with Azure Active Directory, Intune, and MDM/Compliance management. Solid understanding of Windows automation techniques and scheduled task management. Experience managing RFID devices and management consoles (e.g., Zebra, Impinj, or similar platforms). Proficiency in IT asset lifecycle management and inventory tracking systems. Good knowledge of group policies, Active Directory, DNS, DHCP, and user access controls. Qualifications EDUCATION & QUALIFICATIONS Bachelor’s or master’s degree in computer science, Engineering, or related discipline English language – expert proficiency (additional languages are beneficial) Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator Technology Certification ITIL Foundation (Preferred) Knowledge of RFID inventory platforms or custom integrations Basic understanding of database/reporting tools (e.g., SQL, Power BI – optional but desirable) |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2148 |
| Apply URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2148 |
| First Seen At | 2026-05-31 18:01:22Z |
| Last Seen At | 2026-06-06 20:31:05Z |
| Last Checked At | 2026-06-06 20:31:05Z |
| Last Changed At | 2026-05-31 18:01:22Z |
| Inactive At | — |
| Source Posted At | 2026-03-12 12:10:44Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-30-57-897Z-950c7932c8b9b34d9a837f0cbd4bffc7d3a104e45f316541797ec45316122a2a.json |
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line-height: 107%;\">resolution within defined SLAs. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Offer remote and on-site support depending on issue criticality and user location. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Reporting & Documentation: </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">tools. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Create and maintain up-to-date standard operating procedures (SOPs), system </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">diagrams, and asset logs. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Creating SLA metrics and following up on ITIL process to manage the IT Service </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Delivery system for self and team </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">User Onboarding & Offboarding </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Coordinate with HR and other teams to deliver a smooth IT onboarding experience. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Conduct IT induction or training for new users on systems, tools, and IT policies. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Collect and deprovision IT assets, disable accounts, and revoke access during </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">offboarding. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Preventive Maintenance & Monitoring </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Perform regular system health checks as part of IT Systems (AV/Conferencing device/ </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Server room maintenance and monitoring). </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proactively identify recurring issues or user pain points and recommend </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">improvements. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Monitor user hardware/software lifecycle and flag upgrades/replacements as needed. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Compliance & Policy Enforcement </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Educate users on acceptable use policies, security practices, and data handling </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">procedures. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Support audit activities by providing logs or configuration details when requested. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Ensure systems adhere to endpoint security standards and report non-compliance. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">WORK EXPERIENCE </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Hands on experience in Windows system administration and IT operations for End </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">point computing. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proven experience with Azure Active Directory, Intune, and MDM/Compliance </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">management. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Solid understanding of Windows automation techniques and scheduled task </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">management. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Experience managing RFID devices and management consoles (e.g., Zebra, Impinj, </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">or similar platforms). </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proficiency in IT asset lifecycle management and inventory tracking systems. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Good knowledge of group policies, Active Directory, DNS, DHCP, and user access </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">controls. </span></span></p>",
"InternalResponsibilitiesStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">KEY RESPONSIBILITIES & TASKS </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Windows & System Administration: </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Manage, maintain, and optimize Windows client environments (10 & 11). </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Perform patch management, configuration, and security hardening of systems. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Troubleshoot complex OS-level issues, performance bottlenecks, and service failures. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Asset & Inventory Management: </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Maintain accurate and up-to-date IT asset inventory records, including procurement, </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">assignment, movement, and retirement. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Utilize Excel-based tools and macros for tracking and reporting asset movement. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Implement and manage RFID device systems, including setup, monitoring, and </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">integration with asset tracking software. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Technical Support & Issue Resolution </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Provide first and second-level support to end users for hardware, software, network, </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">and system-related issues. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">problems. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">resolution within defined SLAs. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Offer remote and on-site support depending on issue criticality and user location. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Reporting & Documentation: </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">tools. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Create and maintain up-to-date standard operating procedures (SOPs), system </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">diagrams, and asset logs. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Creating SLA metrics and following up on ITIL process to manage the IT Service </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Delivery system for self and team </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">User Onboarding & Offboarding </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Coordinate with HR and other teams to deliver a smooth IT onboarding experience. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Conduct IT induction or training for new users on systems, tools, and IT policies. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Collect and deprovision IT assets, disable accounts, and revoke access during </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">offboarding. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Preventive Maintenance & Monitoring </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Perform regular system health checks as part of IT Systems (AV/Conferencing device/ </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Server room maintenance and monitoring). </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proactively identify recurring issues or user pain points and recommend </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">improvements. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Monitor user hardware/software lifecycle and flag upgrades/replacements as needed. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">Compliance & Policy Enforcement </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Educate users on acceptable use policies, security practices, and data handling </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">procedures. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Support audit activities by providing logs or configuration details when requested. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Ensure systems adhere to endpoint security standards and report non-compliance. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">WORK EXPERIENCE </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Hands on experience in Windows system administration and IT operations for End </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">point computing. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proven experience with Azure Active Directory, Intune, and MDM/Compliance </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">management. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Solid understanding of Windows automation techniques and scheduled task </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">management. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Experience managing RFID devices and management consoles (e.g., Zebra, Impinj, </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">or similar platforms). </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Proficiency in IT asset lifecycle management and inventory tracking systems. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"> Good knowledge of group policies, Active Directory, DNS, DHCP, and user access </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">controls. </span></span></p>",
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