Lead Customer Service Representative

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    "datePosted": "2024-06-04T13:58:32.172Z",
    "description": "<h2>Job Description</h2>\n<p>We are hiring a <strong>Lead Customer Service Representative</strong> at <strong>Drake Terrace </strong>to provide exceptional customer service that establishes a warm, secure and friendly atmosphere in the community. </p>\n<p> </p>\n<p><strong>Pay:</strong> $24-$26/hr</p>\n<p> </p>\n<p><strong>Availability:</strong> Sunday, Monday, Wednesday, Thursday 6:30am-3pm; Tuesday 7am-3:30pm</p>\n<p> </p>\n<p> </p>\n<p><strong>What will I do every day?</strong></p>\n<ul>\n <li>Monitor residents, guests and or visitors coming in and out of the community</li>\n <li>Take the lead in the day-to-day adiministration of the move-in and welcome process</li>\n <li>Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk</li>\n <li>Assist residents with requests as needed</li>\n <li>Maintain a neat and clean front desk and entrance area</li>\n <li>Respond to emergencies and supply emergency personnel</li>\n <li>Audit records and files</li>\n</ul>\n<p> </p>\n<p><strong>What will I need to be successful in this role?</strong></p>\n<ul>\n <li>Bring a smile to work every day</li>\n <li>Be a great team player</li>\n <li>High school graduate</li>\n <li>One to three years of senior living, customer service, or related experience preferred</li>\n <li>Experience with a high-volume phone call work environment preferred</li>\n <li>Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed</li>\n</ul>\n<p> </p>\n<p><strong>What’s in it for me? (Great Question!)</strong></p>\n<ul>\n <li>Competitive pay</li>\n <li>A free meal per shift</li>\n <li>Healthcare Benefits including Vision & Dental (Full-time only)</li>\n <li>Matching 401k (Full-time only)</li>\n <li>Paid Time Off</li>\n <li>Rewards and Bonus Opportunities</li>\n <li>Continuous Training and Growth Opportunities</li>\n</ul>\n<p> </p>\n<p><strong>What do we do?</strong></p>\n<p> </p>\n<p>We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.</p>\n<p> </p>\n<p></p>\n<p> </p>\n<p><strong>All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements</strong></p>\n<p> </p>\n<p><strong>*Kisco Senior Living is an Equal Opportunity Employer</strong></p>\n<p> </p>",
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