Senior Software Engineer I – Splunk and APM Administration and Development

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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt;\">Senior Software Engineer I – Splunk and Application Performance Monitoring (APM) Administration and Development</span></p><p><span style=\"font-size: 11pt;\">Work Location: Onsite, Framingham, MA&nbsp;</span></p><p><span style=\"font-size: 11pt;\">Team Summary</span></p><p><span style=\"font-size: 11pt;\">At Staples, our technology team is dedicated to delivering innovative solutions that drive business-to-business excellence. We foster a collaborative environment where technical expertise and operational efficiency enable our enterprise to grow and thrive.</span></p><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">Role Summary</span></p><p><span style=\"font-size: 11pt;\">The Senior Software Engineer I – Splunk and </span><span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, system-ui, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Web&quot;, sans-serif;\"><span data-teams=\"true\" style=\"font-size: 14px; white-space: pre-wrap;\">Application Performance Monitoring </span></span><span style=\"font-size: 11pt;\">Administration and Development is responsible for designing, configuring, and administering the Splunk observability platform. This role will manage large-scale ingestion and routing of log and event data across enterprise systems, ensuring reliable and scalable telemetry integration with our tools and platforms.</span></p><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What You’ll Be Doing</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Design, configure, and administer the Splunk observability platform for enterprise-scale log and event data management.</span></li><li><span style=\"font-size: 11pt;\">Optimize platform performance, scalability, and cost by managing data pipelines, implementing automation, and enforcing governance standards.</span></li><li><span style=\"font-size: 11pt;\">Integrate observability capabilities with cloud platforms (AWS, Azure, Kubernetes), CI/CD pipelines, and enterprise tools to provide consistent, scalable telemetry across Staples systems.</span></li><li><span style=\"font-size: 11pt;\">Oversee log pipeline design and optimization, including data retention, lifecycle management, and performance tuning.</span></li><li><span style=\"font-size: 11pt;\">Install, upgrade, and manage Splunk apps and components while configuring user roles and access controls.</span></li><li><span style=\"font-size: 11pt;\">Support integration with deployment tools (Puppet, Ansible), ITSM systems (ServiceNow, PagerDuty), and APIs for seamless operational workflows.</span></li><li><span style=\"font-size: 11pt;\">Utilize scripting and automation (Python, Bash) to enhance platform configuration and operational efficiency.</span></li><li><span style=\"font-size: 11pt;\">Contribute to projects using SAFe methodology and collaborate via platforms such as Jira, Confluence, and ServiceNow.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What You Bring to the Table</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Expertise in log pipeline design and optimization, data retention and lifecycle management, performance tuning, and cost optimization.</span></li><li><span style=\"font-size: 11pt;\">Strong proficiency in integrating Splunk with cloud platforms, CI/CD pipelines, and enterprise automation tools.</span></li><li><span style=\"font-size: 11pt;\">Proficiency in scripting and automation for platform configuration and operational efficiency.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">Basic Qualifications</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Bachelor’s degree in Computer Science, Engineering, or a directly related field.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">7-10 years of deep hands-on experience with Splunk</span></span><span style=\"font-size: 11pt;\">, including:&nbsp;Platform configuration and administration.&nbsp;Data ingestion and pipeline management (forwarders, inputs, routing, indexing). User, role, and access control configuration&nbsp;Installation, upgrade, and management of Splunk apps and components</span></li><li><span style=\"font-size: 11pt;\">Strong experience managing </span><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">observability data at scale</span></span><span style=\"font-size: 11pt;\">, including:</span></li><li><span style=\"font-size: 11pt;\">Log pipeline design and optimization</span></li><li><span style=\"font-size: 11pt;\">Data retention and lifecycle management</span></li><li><span style=\"font-size: 11pt;\">Performance tuning and cost optimization</span></li><li><span style=\"font-size: 11pt;\">Experience integrating Splunk with:</span></li><li><span style=\"font-size: 11pt;\">Cloud platforms (AWS, Azure, Kubernetes)</span></li><li><span style=\"font-size: 11pt;\">CI/CD pipelines and deployment tools like Puppet, Ansible</span></li><li><span style=\"font-size: 11pt;\">Enterprise systems (ITSM, automation, APIs) like ServiceNow, PagerDuty</span></li><li><span style=\"font-size: 11pt;\">Proficiency in scripting and automation (e.g., Python, Bash) to support platform configuration and operational efficiency</span></li><li><span style=\"font-size: 11pt;\">Experience working </span><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">with SAFe methodology and platforms like Jira, Confluence, ServiceNow</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What’s Needed – Preferred Qualifications</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Experience supporting or administering application performance monitoring (APM) and Session Replay platforms such as New Relic, Dynatrace, DataDog, OpenTelemetry, FullStory.</span></li><li><span style=\"font-size: 11pt;\">Familiarity with generative AI and Agentic AI frameworks and platforms.</span></li><li><span style=\"font-size: 11pt;\">Understanding of distributed tracing, APM instrumentation, and integration of metrics and events into observability platforms.</span></li><li><span style=\"font-size: 11pt;\">Experience in multi-platform observability environments, session replay, and site analytics.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">We Offer:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Inclusive culture with associate-led Business Resource Groups</span></li><li><span style=\"font-size: 11pt;\">22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</span></li><li><span style=\"font-size: 11pt;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">About Staples:</span></p><p><span style=\"font-size: 11pt;\">Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.</span></p><p><span style=\"font-size: 11pt;\">We Offer:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Inclusive culture with associate-led Business Resource Groups</span></li><li><span style=\"font-size: 11pt;\">22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</span></li><li><span style=\"font-size: 11pt;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p><p><span style=\"font-size: 11pt;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</span></p><p>#LI-LH1</p><p>&nbsp;</p>",
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