Home › Companies › Eppr Fa Us2 Oraclecloud Com CX 2 › Associate Patient & Customer Experience Liaison
Associate Patient & Customer Experience Liaison
Eppr Fa Us2 Oraclecloud Com CX 2 · Staten Island, Richmond, United States; Staten Island U Hosp North, Staten Island, NY, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Title | Associate Patient & Customer Experience Liaison |
| Normalized title | - |
| Department / team | Patient and Customer Experience |
| Location | Staten Island, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eppr Fa Us2 Oraclecloud Com CX 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Staten Island. | Open |
| Department jobs | Active postings in Patient and Customer Experience. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Source | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Description
Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs.
Job Responsibility
Maintains ongoing communication with patients and their families.
Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level.
Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
Provides general, public information regarding other hospital services and programs.
Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.).
Responds to some comfort needs for patients as approved by nursing.
Escorts families to the patient’s exam room, when appropriate.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
High School Diploma or equivalent required.
0-1 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Full job record
| Job ID | 249bb81a15c3a98211a159fe96ded3cddcf28a01 |
| Org ID | e8b712fb-8d92-42f1-9ad7-a9f05ce78140 |
| Source ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Board ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Provider | oracle_hcm |
| Provider Job Key | 183602 |
| Title | Associate Patient & Customer Experience Liaison |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Staten Island, Richmond, United States; Staten Island U Hosp North, Staten Island, NY, US |
| Department | Patient and Customer Experience |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Staten Island |
| Salary Raw | Description Job Description Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs. Job Responsibility Maintains ongoing communication with patients and their families. Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level. Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays. Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc. Provides general, public information regarding other hospital services and programs. Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers. Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.). Responds to some comfort needs for patients as approved by nursing. Escorts families to the patient’s exam room, when appropriate. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification High School Diploma or equivalent required. 0-1 years of relevant experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/183602 |
| Apply URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/183602 |
| First Seen At | 2026-06-19 12:02:13Z |
| Last Seen At | 2026-06-20 12:31:16Z |
| Last Checked At | 2026-06-20 12:31:16Z |
| Last Changed At | 2026-06-19 12:02:13Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 20:39:45Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eppr.fa.us2.oraclecloud.com|CX_2/date=2026-06-20/2026-06-20T12-29-52-442Z-4cab46da5639472f89422ba5578cf46efb92b04e15e6eea7a1a7349d2394b006.json |
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