UCC Engineer

{
  "content_hash": "bb2145c4e2e1d796567a1202a6c142295535232716a3d69bff98a038b444f3f9",
  "source_hash": "512dfda36ab204f526e5363511d38192e3a40fa2a2dcf3b05abce6f0c31103a3",
  "last_changed_at": "2026-06-20T08:27:41.577Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Pune, UNAVAILABLE, IN",
    "city": "UNAVAILABLE",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T08:25:18.580Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Pune, UNAVAILABLE, IN",
      "city": "UNAVAILABLE",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "json_ld": {
    "url": "https://global-sas.icims.com/jobs/41604/ucc-engineer/job",
    "@type": "JobPosting",
    "title": "UCC Engineer",
    "@context": "http://schema.org",
    "datePosted": "2026-04-14T04:00:00.000Z",
    "description": "<h2></h2>Job DescriptionThe Information Systems Engineer is responsible for designing, implementing, administering, and supporting Microsoft Modern Work and AI-powered collaboration services. This role focuses on administering Microsoft 365 including SharePoint Online, Teams, OneDrive, Power Platform, Copilot, and agent-based solutions to improve productivity, governance, and secure adoption of AI capabilities across the enterprise. The Global UCC team also supports a variety of other non-Microsoft collaboration services including Jira and Confluence Cloud.  Primary Responsibilities\n<ul>\n <li>Design, implement, manage, administer, and support Microsoft Modern Work technologies across Microsoft 365.</li>\n <li>Administer and operationalize Microsoft 365 Copilot, ensuring secure, compliant, and value-driven adoption.</li>\n <li>Manage Copilot configuration, access, and governance using the Copilot Control System (policies, reporting, controls, and lifecycle management).</li>\n <li>Design, deploy, manage, and govern AI agents using Agent 365, including agent lifecycle, permissions, usage monitoring, and alignment to business use cases.</li>\n <li>Build, configure, manage, and maintain solutions using Copilot Studio, including custom copilots, plugins, connectors, and integration with Microsoft 365 and Power Platform services.</li>\n <li>Design, implement, manage, administer, and support Jira and Confluence Cloud</li>\n <li>Partner with security, compliance, legal, and governance teams to ensure Copilot and agent solutions align with enterprise risk, privacy, and data protection requirements.</li>\n <li>Work with the Global UCC team to provide Follow-the-Sun support for collaboration and AI services; serve as Tier 3 escalation support for assigned regions.</li>\n <li>Produce and maintain accurate documentation for end users and internal IT teams, including operational runbooks, governance models, and adoption guidance.</li>\n <li>Define, track, and report KPIs and metrics related to service health, Copilot usage, agent effectiveness, and user adoption.</li>\n <li>Provide advanced end-user and business-facing support, advising on the appropriate use of Copilot, agents, and collaboration tools based on business needs.</li>\n <li>Participate in a 24x7 Tier 3 on-call rotation for critical collaboration and productivity services including Microsoft 365 (Teams, SharePoint Online, OneDrive) and related platforms.</li>\n <li>Research, evaluate, and recommend new Microsoft Modern Work, Copilot, and AI capabilities.</li>\n <li>Partner with business units to drive awareness, adoption, and effective use of standard and enhanced collaboration and AI services.</li>\n</ul> Requirements Essential\n<ul>\n <li>Experience supporting Microsoft Modern Work technologies within Microsoft 365.</li>\n <li>Hands-on experience administering Microsoft Teams, SharePoint Online, and the Power Platform. </li>\n <li>Familiarity with Microsoft 365 Admin Centers and related management portals.</li>\n <li>Fundamental knowledge of IT Service Management (ITSM) concepts and practices.</li>\n <li>Strong written and verbal communication skills with both technical and non-technical stakeholders.</li>\n <li>Apply the use of AI for both personal and team productivity</li>\n</ul> Additional\n<ul>\n <li>Ability to prioritize and deliver multiple initiatives simultaneously.</li>\n <li>Strong customer service mindset with a focus on business outcomes.</li>\n <li>Proven facilitation skills, including leading technical discussions and stakeholder meetings.</li>\n <li>Ability to manage projects and collaborate with employees of varying technical skill levels in high-pressure environments.</li>\n <li>Strong analytical and problem-solving skills.</li>\n</ul> Preferences\n<ul>\n <li>Experience managing Microsoft 365 Copilot, including enablement, configuration, access controls, and usage monitoring.</li>\n <li>Experience with Copilot Control System concepts such as governance, policy enforcement, reporting, and risk management.</li>\n <li>Experience managing AI agents using Agent 365, including agent permissions, lifecycle management, and operational oversight</li>\n <li>Experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse).</li>\n <li>Experience integrating Copilot Studio with Power Platform and external systems.</li>\n <li>Experience with Microsoft Azure and Entra ID (identity, app registrations, permissions).</li>\n <li>Experience with PowerShell for administration and automation.</li>\n <li>Experience building and administering solutions using Copilot Studio.</li>\n <li>Familiarity with Microsoft 365 and Copilot licensing models.</li>\n <li>Experience using and administering Atlassian Jira & Confluence Cloud.</li>\n <li>Familiarity with ServiceNow.</li>\n <li>Experience supporting a broad ecosystem of collaboration and productivity tools.</li>\n</ul> Mandatory Technical Skills\n<ul>\n <li>Familiarity with the full stack Microsoft Modern Work technologies in Microsoft 365</li>\n <li>Microsoft 365 administration and governance</li>\n <li>PowerShell</li>\n <li>SharePoint Online administration</li>\n <li>Teams administration</li>\n</ul> Domain Skills\n<ul>\n <li>Enterprise collaboration platforms</li>\n <li>Microsoft 365 Copilot & Agent Architecture</li>\n <li>Power Platform Governance & Administration</li>\n <li>Agent Lifecycle, Inventory, and Operationalization</li>\n <li>Enterprise UCC & Collaboration Architecture</li>\n <li>Microsoft Teams (voice, meetings, rooms, queues)</li>\n <li>MTR Pro Management Portal</li>\n <li>SBCs, managed voice, regional telephony</li>\n <li> Governance Communication & Influence</li>\n</ul> Total Years of Relevant Experience\n<ul>\n <li>5 - 10 years</li>\n</ul> Education PreferenceBachelors degree in Computer Science, Engineering, or a related field required.Equivalent combinations of education, training, and relevant experience may be considered.",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "UNAVAILABLE",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "UNAVAILABLE",
          "addressCountry": "IN",
          "addressLocality": "Pune",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-04-14T04:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "SAS",
      "@type": "Organization",
      "sameAs": "www.sas.com"
    },
    "occupationalCategory": "Information Technology"
  },
  "detail_meta": {
    "url": "https://global-sas.icims.com/jobs/41604/ucc-engineer/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 65560,
    "compact_response_bytes": 6894,
    "original_response_bytes": 65560
  },
  "sitemap_job": {
    "id": "41604",
    "url": "https://global-sas.icims.com/jobs/41604/ucc-engineer/job",
    "slug": "ucc-engineer",
    "lastmod": "2026-06-16T01:06:34-04:00"
  },
  "detail_errors": []
}