Integrity Officer

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    "location": {
      "city": "Manchester",
      "state": "Greater Manchester",
      "postalCode": "M11 3FF",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-21",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"font-weight: bold\">Applications closing date: Friday 12th June 2026 </span><br><br></span></p>\n<p><span style=\"font-weight: bold\">Working Pattern: </span>Minimum 37.5 hours per week. Occasional travel and out of office hours and weekend work may be required</p>\n<p><span style=\"font-weight: bold\">Location: </span>Nationwide, with occasional travel to Manchester office</p>\n<p><span style=\"font-weight: bold\">Reports to: </span>Safeguarding, Welfare &amp; Compliance Manager/HR Business Partner </p>\n<p><span style=\"font-weight: bold\">Contract: </span>Fixed Term - initial 10-month contract <br><br><span style=\"font-weight: bold\">PURPOSE<br><br></span></p>\n<p><span><span>To lead and coordinate integrity across Basketball England and GB Basketball activity delivered within the Basketball England governance structure, ensuring the highest standards of safeguarding, conduct, </span><span>compliance</span><span> and ethical practice.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The role </span><span>is responsible for</span><span> the management of complaints, </span><span>concerns</span><span> and reported breaches, ensuring these are handled fairly, consistently and </span><span>in a timely manner</span><span>. The Integrity Officer will support a culture of transparency, </span><span>accountability</span><span> and trust across the sport, ensuring alignment of standards and practices across Basketball England and GB Basketball activity.</span></span><span> <br><br><span style=\"font-weight: bold\">KEY ACCOUNTABILITIES<br></span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Complaints Handling &amp; Case Management </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Act as the </span><span>central point</span><span> of contact for complaints, </span><span>concerns</span><span> and integrity-related matters across the sport.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Receive, </span><span>triage</span><span> and manage co</span><span>ncerns</span><span> relating to safeguarding, conduct, di</span><span>scipline a</span><span>nd regulatory breaches.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure all cases are </span><span>managed fairly, proportionately and within agreed timelines, </span><span>maintaining</span><span> </span><span>appropriate confidentiality</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain </span><span>accurate</span><span> and secure case records in line with GDPR, enabling reporting and trend analysis.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide clear and consistent communication to stakeholders throughout the lifecycle of a case.</span></span><span> </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Investigations</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Lead and oversee investigations into safeguarding and integrity concerns, including gathering evidence, conducting </span><span>interviews</span><span> and producing detailed reports.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analyse evidence objectively to </span><span>establish</span><span> facts and support decision-making.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work with relevant partners and agencies to ensure investigations are completed to a high standard.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Disciplinary &amp; Regulatory Processes</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Support the administration and progression of disciplinary cases in line with Basketball England </span><span>and GB </span><span>regulations and required </span><span>timeframes</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to hearings, appeals and case resolution processes as </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work collaboratively with internal colleagues to ensure alignment between safeguarding, </span><span>integrity</span><span> and disciplinary outcomes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure a fair, </span><span>consistent</span><span> and unbiased approach to all disciplinary and regulatory processes.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Governance, Risk &amp; Continuous Improvement</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Monitor case trends and risk areas to inform improvements to policy, </span><span>practice</span><span> and the wider integrity framework.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to internal reporting for senior leadership, </span><span>Board</span><span> and relevant committees.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support the ongoing development of a consistent and coordinated integrity approach across Basketball England and GB Basketball programmes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure alignment with external partners and national best practice in safeguarding and integrity.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Relationship Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Build strong relationships with internal teams to support consistent delivery of safeguarding and integrity standards.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work with external stakeholders including statutory agencies, safeguarding </span><span>partners</span><span> and sport integrity bodies.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as a trusted point of contact for clubs, leagues and stakeholders </span><span>regarding</span><span> co</span><span>ncerns</span><span> and integrity matters.</span></span><span> </span></li>\n</ul>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">Other duties:</span> Any other duties as required by the line manager that are commensurate with the grade.<br><br></span><br></p>\n<p><span><span style=\"font-weight: bold\">ROLE REQUIREMENTS</span><br><br></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications: </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Degree level qualification or equivalent experience in a relevant field. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Level 2 Safeguarding qualification (or equivalent) essential. </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Experience:</span></span></span><span> </span></p>\n<p><span><span>Demonstrable experience of:</span></span><span> </span></p>\n<ul>\n<li><span><span>Safeguarding and child protection, including managing concerns and working with partner agencies. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complaints handling and case management, managing cases from </span><span>initial</span><span> report through to resolution. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conducting investigations, including evidence gathering, interviews and report writing. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working with policies, </span><span>procedures</span><span> and regulatory frameworks. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Managing sensitive and confidential information in complex environments. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Building relationships with a wide range of stakeholders, including volunteers and external partners. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Managing escalated co</span><span>ncerns</span><span> and challenging situations.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Personal Skills</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Confident &amp; Motivated:</span></span></span><span><span> Confident with a high degree of self-motivation, </span><span>self-awareness</span><span> and initiative.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Mental Agility &amp; Initiative:</span></span></span><span><span> Excellent mental agility with the ability to use own initiative to self-organise, </span><span>plan</span><span> and work effectively, taking account of changing and competing priorities. Able to work with confidential material, </span><span>complaints</span><span> and safeguarding matters calmly and efficiently.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Management &amp; Teamwork:</span></span></span><span><span> Excellent ability to motivate and work collaboratively, </span><span>demonstrating</span><span> behaviours that contribute to effective teamwork.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Solution Development:</span></span></span><span><span> Excell</span><span>ent </span><span>ability to </span><span>anticipate</span><span> issues, problem solve, manage </span><span>ambiguity</span><span> and make sound judgements on sensitive and complex matters.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Attention to Detail &amp; Personal Organisation:</span></span></span><span><span> </span><span>High level</span><span> of attention to detail and personal organisation to ensure prioritisation, time management an</span><span>d high-qua</span><span>lity outputs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Customer Service:</span></span></span><span><span> Excellent ability to </span><span>demonstrate</span><span> </span><span>high levels</span><span> of customer service when managing complaints and stakeholder queries.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Confidentiality:</span></span></span><span><span> Able to </span><span>maintain</span><span> the highest ethical standards for confidentiality, fairness, transparency, and equality.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Technical Skills</span><span>:</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Interviewing:</span></span></span><span><span> Experience of conducting interviews in sensitive contexts (including safeguarding) is desirable. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Communications:</span></span></span><span><span> Excellent interpersonal and communication skills, with the ability to engage effectively at all levels and manage sensitive conversations. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Numeracy &amp; Literacy:</span></span></span><span><span> Excellent written communication, report </span><span>writing</span><span> and presentation skills.</span></span><span> <br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Other: </span><br></p>\n<ul>\n<li><span><span>Passionate about people and helping to build safe, </span><span>inclusive</span><span> and high-performing environments. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Commitment to Basketball England’s values, including safeguarding, equality, diversity and inclusion (EDI), and the highest standards of governance and conduct. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A flexible approach to working, including evenings and weekends as </span><span>required</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Appointment subject to a satisfactory Basketball England DBS check (renewed every three years).</span></span><span> <br><br></span></li>\n</ul>\n<p>We’re working to build a team that reflects the rich diversity of the basketball community in England, where everyone feels valued, respected, and able to be their full, authentic selves at work. We value diversity and are committed to fostering an inclusive and supportive work environment. We make all employment decisions regardless of age, national origin, race, ethnicity, religion, belief, gender, sexual orientation, disability, or any other characteristic protected by law.  Basketball England is an equal opportunities employer. </p>\n<p> </p>\n<p>Research shows that some people don’t apply for a role if they feel they do not meet 100% of the person specification. We encourage you to apply, even if you feel you don’t meet every requirement in the job description. We are a supportive and inclusive organisation, and we want to break down barriers to people joining us.  We encourage you to highlight what you can bring to the role and if this role excites you, we look forward to receiving your application.</p>\n<p><span><br></span></p>\n<p><br><span style=\"font-weight: bold\"><br><br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>",
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