SERVICING SPECIALIST II

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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><span style=\"font-size:21px;line-height:115%;\">THIS POSITION IS IN OFFICE</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><span style=\"font-size:21px;line-height:115%;\">Job Description</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:21px;line-height:115%;\">Job Title: &nbsp; &nbsp;Loan Servicing Specialist II</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 638px;\"><tbody><tr><td valign=\"top\" style=\"width: 50%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u>Full or Part Time/ Regular or Temporary:&nbsp;</u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Full Time / Regular&nbsp;</strong></p></td><td valign=\"top\" style=\"width: 50%; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u>Department:&nbsp;</u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Loan Servicing&nbsp;</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 50%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u>Reports To:&nbsp;</u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Mary Bolar/Lauren Musket</strong></p></td><td valign=\"top\" style=\"width: 50%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"line-height:115%;\">Exempt/Non-Exempt:&nbsp;</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"line-height:115%;\">Non-Exempt&nbsp;</span></strong></p></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">Primary Job:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>This position will report to the Loan Servicing Supervisor while working closely with team members to provide top level customer service to our borrowers, loan officers and investors. &nbsp; The team is responsible for interim servicing of 5000-7000 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). &nbsp;Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Essential Duties and Responsibilities:</span></strong></p><ul style=\"list-style-type: disc;\"><li>Customer Service: &nbsp;<ol style=\"list-style-type: circle;\"><li>Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills. &nbsp;</li><li>Working with Investors to resolve borrower issues</li><li>Handle the more complex research related customer service issues.</li></ol></li><li>Consumer Complaints<ol style=\"list-style-type: circle;\"><li>Work closing with borrowers and loan officers to resolve all consumer complaints and to minimize the impact to APM</li></ol></li><li>Escrow Administration:<ol style=\"list-style-type: circle;\"><li>Generation of Escrows Due Reports</li><li>Payment of escrow items per Investor requirements<ul style=\"list-style-type: square;\"><li>Requesting refunds from investors for escrow payments as needed and follow through until funds are received</li></ul></li><li>Notifying MI companies of loans sold</li></ol></li><li>Loans Paid in Full<ol style=\"list-style-type: circle;\"><li>Issue Payoff Demands</li><li>process through release of lien</li></ol></li><li>Sub-Servicer Oversite:<ol style=\"list-style-type: circle;\"><li>Assist with monthly audits of our sub-servicer</li></ol></li><li>Collections:<ol style=\"list-style-type: circle;\"><li>Contact borrowers in a respectful but effective manner to collect payments that are due to us</li><li>Create and monitor payment plans for missed first payments</li></ol></li><li>Other Departmental functions as required</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Qualifications/Requirements:</span></strong></p><ul style=\"list-style-type: disc;\"><li>100% understanding and commitment to the APM values of Respect, Transparency and Scrappy</li><li>First rate mortgage customer service skills, the ability to react with respect and compassion to borrowers and loan officers. &nbsp;Every interaction should leave the customer feeling good about their decision to do business with American Pacific Mortgage.</li><li>Creative problem solver</li><li>Committed to developing needed relationships with Investors, Branches and other APM Departments which will result in solving issues quickly</li><li>Strong Excel skills, able to create complex spreadsheets that clearly convey required data to management</li><li>Two or more years of Mortgage Loan Servicing. &nbsp;Familiar with loan servicing, investor guidelines and CFPB requirements</li><li>Outstanding verbal/written communication skills</li><li>Aptitude to work well with others as well as independently</li><li>Ability to set priorities and solid time management</li><li>Flexibility to adapt to change and willing to learn and develop new skills as applicable</li><li>Strong attention to details, ability to follow through to resolution when resolving problems, ability to be creative if current processes are not resulting in results</li><li>Proficient in MS Office, Word and Excel</li><li>Adaptability &ndash; able to quickly learn new processes, products or computer programs</li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Commitment to company values, policies and procedures</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Excellent interpersonal communication skills</li></ul><ul style=\"list-style-type: disc;\"><li>Customer Service &ndash; the ability to provide and maintain effective and positive communication</li><li>Adaptability &ndash; an ability to quickly learn new or different techniques, products and computer programs</li><li>Problem Solving &ndash; an ability to effectively analyze and resolve problems at a functional level</li><li>This person must live our culture every day! &nbsp;(Respect, Transparency, Scrappy)</li><li>Other duties as assigned</li></ul></div></div></div></div></div></div>\n",
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