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Supervisor, Field Operations

Brightspeed · Lorain, OH, United States · Active · SmartRecruiters

Job facts

FieldValue
CompanyBrightspeed
TitleSupervisor, Field Operations
Normalized title-
Department / teamFinance, Technology and Operations
LocationLorain, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-06-04 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Brightspeed.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lorain.Open
Department jobsActive postings in Finance, Technology and Operations.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBrightspeed
Source4cd5ff11-fb05-4163-b0f2-99b469c78fc0
ATS providerSmartRecruiters

Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,  our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays. As Supervisor, Field Operations your responsibilities will include: Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities  Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process  A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills  Leading a team of technicians who meet attendance and performance standards  Representing Brightspeed with customers and governmental agencies  Collaborating with the union to achieve a win-win working relationship  Celebrating successes, with appropriate use of rewards and recognition  Motivating team for continuous improvement and achievement of maximum performance WHAT IT TAKES TO CATCH OUR EYE: Bachelor's degree or equivalent education and experience  Previous experience managing teams within a telecom technical environment with typically 4+ years of experience  Strong skills and experience in employee development, including training, coaching and mentoring in a union environment  Computer skills are required including Outlook, Excel, Word, and legacy systems  Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed  Working knowledge of the splicing and construction process for the telecommunication industry  Working knowledge of Contractor relations  The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior  The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure  Experience negotiating timeframes for completion and meeting critical deadlines  A willingness to work with other coworkers to complete job assignments  BONUS POINTS FOR: 2+ years of experience managing teams within a telecom technical environment  2+ years of experience with installation, maintenance, and repair of POTS and HSI  #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging  are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice

Full job record

Job ID24739a79f74c7396e3dac7dddfe00cbf9d60af4c
Org IDadd6bbd7-b35a-45d7-a129-30e25baf141e
Source ID4cd5ff11-fb05-4163-b0f2-99b469c78fc0
Board ID4cd5ff11-fb05-4163-b0f2-99b469c78fc0
Providersmartrecruiters
Provider Job Key744000130278949
TitleSupervisor, Field Operations
Normalized Title—
Statusactive
Activeyes
Location TextLorain, OH, United States
DepartmentFinance, Technology and Operations
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CityLorain
Salary RawAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,  our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays. As Supervisor, Field Operations your responsibilities will include: Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities  Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process  A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills  Leading a team of technicians who meet attendance and performance standards  Representing Brightspeed with customers and governmental agencies  Collaborating with the union to achieve a win-win working relationship  Celebrating successes, with appropriate use of rewards and recognition  Motivating team for continuous improvement and achievement of maximum performance WHAT IT TAKES TO CATCH OUR EYE: Bachelor's degree or equivalent education and experience  Previous experience managing teams within a telecom technical environment with typically 4+ years of experience  Strong skills and experience in employee development, including training, coaching and mentoring in a union environment  Computer skills are required including Outlook, Excel, Word, and legacy systems  Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed  Working knowledge of the splicing and construction process for the telecommunication industry  Working knowledge of Contractor relations  The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior  The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure  Experience negotiating timeframes for completion and meeting critical deadlines  A willingness to work with other coworkers to complete job assignments  BONUS POINTS FOR: 2+ years of experience managing teams within a telecom technical environment  2+ years of experience with installation, maintenance, and repair of POTS and HSI  #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging  are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://jobs.smartrecruiters.com/Brightspeed/744000130278949-supervisor-field-operations
Apply URLhttps://jobs.smartrecruiters.com/Brightspeed/744000130278949-supervisor-field-operations?oga=true
First Seen At2026-06-06 10:37:26Z
Last Seen At2026-06-06 20:12:56Z
Last Checked At2026-06-06 20:12:56Z
Last Changed At2026-06-06 10:37:26Z
Inactive At—
Source Posted At2026-06-04 18:43:49Z
Source Updated At—
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Get this page with API

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GET https://api.bluedoor.sh/job-postings/v1/jobs/24739a79f74c7396e3dac7dddfe00cbf9d60af4c?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/add6bbd7-b35a-45d7-a129-30e25baf141eJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/4cd5ff11-fb05-4163-b0f2-99b469c78fc0JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/24739a79f74c7396e3dac7dddfe00cbf9d60af4c/eventsJSON

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