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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif;\">City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers</span></strong><span style=\"font-family: arial, sans-serif;\">&mdash;and that commitment extends across every role in our organization. We&rsquo;re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Why choose City National Bank?&nbsp;</strong>At City, we understand that our employees are our greatest asset. That&rsquo;s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here&rsquo;s what sets us apart:</span></p><ol start=\"1\" type=\"1\"><li style=\"margin-left: 0in; font-family: arial, sans-serif;\"><strong>Commitment to Excellence:</strong> We aim for excellence in everything we do. By joining our team, you&rsquo;ll be part of an organization that constantly strives for innovation and improvement&mdash;always with the customer experience in mind.&nbsp;</li></ol><div style=\"margin-left:0in;\"><ol start=\"2\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0in; font-family: arial, sans-serif;\"><strong>Career Growth Opportunities:</strong> We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.&nbsp;</li></ol></div><ol start=\"3\" type=\"1\"><li style=\"margin-left: 0in; font-family: arial, sans-serif;\"><strong>Competitive Compensation and Benefits:</strong> In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental &amp; vision coverage, and a 401(k) match.</li><li style=\"margin-left: 0in; font-family: arial, sans-serif;\"><strong>Strong Company Culture:</strong> Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service&mdash;whether directly or indirectly supporting our customers.&nbsp;</li></ol><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Summary Description</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\">Investigates and resolves software and hardware problems of computer users.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Essential Functions</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif;\">Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.</li><li style=\"font-family: arial, sans-serif;\">Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.</li><li style=\"font-family: arial, sans-serif;\">Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.</li><li style=\"font-family: arial, sans-serif;\">Logs and tracks calls using problem management database, and maintains history records and related problem documentation.</li><li style=\"font-family: arial, sans-serif;\">Consults with programmers to explain software errors or to recommend changes</li><li style=\"font-family: arial, sans-serif;\">Calls software and hardware vendors to request service regarding defective products.</li><li style=\"font-family: arial, sans-serif;\">Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.</li><li style=\"font-family: arial, sans-serif;\">Writes or revises user training manuals and procedures.</li><li style=\"font-family: arial, sans-serif;\">Installs personal computers, software, and peripheral equipment</li><li style=\"font-family: arial, sans-serif;\">Provides assistance with all internal banking applications and services, including but not limited to, Silverlake, Vertex Teller, StreamLine for Deposits, DecisionPro, online banking/debit cards, and Microsoft Office</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Position Requirements</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif;\">Microsoft Certifications a plus, but not required</li><li style=\"font-family: arial, sans-serif;\">Computer support experience preferred</li><li style=\"font-family: arial, sans-serif;\">Experience with Jack Henry programs (i.e. Silverlake, Vertex, Synergy) preferred</li><li style=\"font-family: arial, sans-serif;\">1 - 2 years customer service experience, preferably in a banking or financial environment</li><li style=\"font-family: arial, sans-serif;\">Work is generally performed indoors in environmentally controlled conditions</li><li style=\"font-family: arial, sans-serif;\">Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work</li><li style=\"font-family: arial, sans-serif;\">Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Critical Skills/Expertise</strong></span></p><ul><li data-pasted=\"true\" style=\"font-family: arial, sans-serif;\">Strong attention to detail</li><li style=\"font-family: arial, sans-serif;\">Excellent communication skills</li><li style=\"font-family: arial, sans-serif;\">Advanced technical skills</li><li data-pasted=\"true\" style=\"font-family: arial, sans-serif;\">Good problem solving skills</li><li style=\"font-family: arial, sans-serif;\">Strong customer service skills</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><strong>Schedule&nbsp;</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\">Monday through Friday</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif;\">Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!</span></p><p style=\"margin-left:0in;\"><em><span style=\"font-family: arial, sans-serif;\">City National Bank is an Equal Opportunity Employer.</span></em></p></div>\n",
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