Coordinator, Field Services

Join a team that values balance, open communication, and your future! Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now! Job Summary/Overview The Field Service Coordinator plays a critical role in supporting the execution of field service operations by managing service requests, coordinating technician schedules, and ensuring accurate documentation and communication throughout the service lifecycle. Work Schedule Monday - Friday 8:00am - 4:30pm Essential Duties and Responsibilities Serve as a primary point of contact for field service requests. Gather and document complete service request details. Coordinate with internal teams to ensure efficient and accurate resolution of customer needs. Maintain consistent follow-up and communication with customers throughout the service process. Coordinate technician schedules across multiple regions, aligning service needs with technician availability, skillset, and geographic location.  Proactively manage scheduling changes, and urgent requests to maintain service levels. Triage incoming technical support requests and route them to appropriate internal resources. Facilitate communication between customers and technical teams to support timely troubleshooting and issue resolution. Prepare, update, and track service-related documentation, including quotes, purchase orders, outcomes, and service orders. Monitor open quotes and follow up to ensure timely completion. Track technician labor hours and service-related expenses. Support invoicing by verifying required documentation and resolving discrepancies as needed. Maintain accurate and up-to-date service records within Salesforce. Update case statuses, track service activity, and ensure data consistency and visibility. Partner with Sales, Applications, Engineering, and Service teams to support service execution and customer satisfaction. Knowledge, Skills, Competencies, and Abilities Ability to build relationships both internally and externally to support customer needs Ability to organize, prioritize, and approach tasks with a sense of urgency Ability to work independently and as part of a team Professional written and verbal communication Attention to detail Sense of ownership and accountability Required Qualifications High school diploma or equivalent Previous experience in customer service, service coordination, logistics, or a related role preferred Experience in a manufacturing or industrial environment preferred Benefits Free coffee daily 11 paid holidays Vacation and paid sick time Medical, Dental, Vision insurance, effective day 1 401(k) with company match Paid parental leave Tuition assistance Disability insurance Dress for your day

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