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Customer Support Sales Representative

8c7e2d1e 608b 4f36 A4ff F139433ffad9 19000101 000001 · Monroe, CT, US, Monroe, CT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8c7e2d1e 608b 4f36 A4ff F139433ffad9 19000101 000001
TitleCustomer Support Sales Representative
Normalized title-
Department / team-
LocationMonroe, CT, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 8c7e2d1e 608b 4f36 A4ff F139433ffad9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Monroe.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8c7e2d1e 608b 4f36 A4ff F139433ffad9 19000101 000001
Sourceb7cc438c-a195-4ba0-a638-de23ebae33ff
ATS providerADP Workforce Now Recruiting

Description

Customer Support Sales Representative Objective: The Customer Sales Support Representative (CSSR) will provide Victorinox premium customer sales support to retail key accounts and premium incentive and promotional products distributors. They will support team sales goals and objectives by effectively closing & increasing sales to drive ongoing and new business development while ensuring sustainable profitability and sell-through culture mindset in each interaction. As a trusted team leader and subject matter expert, the Specialist plays a key role in strengthening service consistency, enhancing team performance, and driving operational excellence across the Customer Support function. Reporting Relationship : Reports to: Customer Support Manager Works closely with: Customer Support Teams, Field Sales, Accounts Receivable, Order Fulfillment, Logistics Primary Responsibilities: Function as Victorinox brand ambassador as “one point of contact” with the customer; CSSRS will be accountable for each call experience from start to finish with an anticipated positive outcome. Provide superior account management & sales support to all customer accounts and Victorinox sales managers. Use sales aptitude to develop creative, well thought out product and production solutions and recommendations to customers based on stated needs. Professionally communicate to customers, ability to offer solutions with strong product knowledge base. Solve complex and critically time sensitive problems with minimal supervision and escalation Make independent decisions on shipping, pricing and allocations within established guardrails provided to maximize client expectations ensuring the sale & profit for Victorinox. Manage orders through the production process; resolve errors & pricing discrepancies while working to prevent and reduce discrepancies and protect margins. Proactive, efficient and personalized follow-up on orders. Provide limited administrative support to the sales team, such as assisting with quotes and proposals when needed Prospect and develop new business over the phone Perform accurate data entry of detailed information in accordance with established standards. Process customer orders under strict deadlines and proactively communicate any delays in orders. Resolve order errors and pricing discrepancies aggressively while simultaneously working to prevent and reduce discrepancies. Work closely with Customer Support leadership to maintain and improve SOPs, training materials, and process documentation. Tactfully and professionally communicate company policies, procedures, and standards with internal and external customers. Solve complex and critically time sensitive problems with minimal supervision. Analyze reports to effectively make decisions on order management. Work on medium projects that may not be associated with daily activities. Identify and recommend opportunities for improving department or organization productivity. Work closely with Field Sales, Accounts Receivable, Order Fulfillment, Logistics Participate in internal and external meetings and provide feedback. Serve as a mentor and point of contact for peer support, offering day-to-day guidance on system navigation, customer engagement, and troubleshooting. Support the onboarding of new team members and facilitate ongoing training sessions, process refreshers, and cross-training. Desired Skills/Experience: Minimum 5+ years’ experience in the field of Customer Support. Promotional or corporate gifts business industries a plus Previous inside sales experience or key account management highly desired. 4-year degree strongly preferred Excellent verbal and written communication skills. Strong customer service soft skills, including empathy, patience, and active listening. Ability to multi-task in a fast-paced team environment. Elevated level of accuracy and attention to detail. Excellent time management and prioritization skills. Initiative-taker with a solid ability to manage tasks and customers. Strong computer aptitude with Microsoft Office Products and prior SAP/ERP systems experience. Must be able to work outside of business hours when business needs require. Victorinox is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Full job record

Job ID243c2c9d9e36bcfa08a9217c9863e814282e9819
Org ID39ba1b98-b179-4b75-aad1-33970ac9f713
Source IDb7cc438c-a195-4ba0-a638-de23ebae33ff
Board IDb7cc438c-a195-4ba0-a638-de23ebae33ff
Provideradp_workforcenow
Provider Job Key960086
TitleCustomer Support Sales Representative
Normalized Title—
Statusactive
Activeyes
Location TextMonroe, CT, US, Monroe, CT
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCT
CityMonroe
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8c7e2d1e-608b-4f36-a4ff-f139433ffad9&ccId=19000101_000001&lang=en_US&type=JS&jobId=960086&jwId=9201540065456_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8c7e2d1e-608b-4f36-a4ff-f139433ffad9&ccId=19000101_000001&lang=en_US&type=JS&jobId=960086&jwId=9201540065456_1
First Seen At2026-06-03 08:51:52Z
Last Seen At2026-06-06 12:32:15Z
Last Checked At2026-06-06 12:32:15Z
Last Changed At2026-06-06 12:32:15Z
Inactive At—
Source Posted At2026-06-02 13:12:00Z
Source Updated At—
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Event Fields
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Extensions
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They will support team sales goals and objectives by effectively closing &amp; increasing sales to drive ongoing and new business development while ensuring sustainable profitability and sell-through culture mindset in each interaction. As a trusted team leader and subject matter expert, the Specialist plays a key role in strengthening service consistency, enhancing team performance, and driving operational excellence across the Customer Support function.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Reporting Relationship</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>: Reports to: Customer Support Manager&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Works closely with:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;Customer Support Teams, Field Sales, Accounts Receivable, Order Fulfillment, Logistics</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Primary Responsibilities:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Function as Victorinox brand ambassador as &ldquo;one point of contact&rdquo; with the customer; CSSRS will be accountable for each call experience from start to finish with an anticipated positive outcome.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Provide superior account management &amp; sales support to all customer accounts and Victorinox sales managers.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Use sales aptitude to develop creative, well thought out product and production solutions and recommendations to customers based on stated needs.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Professionally communicate to customers, ability to offer solutions with strong product knowledge base.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Solve complex and critically time sensitive problems with minimal supervision and escalation&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Make independent decisions on shipping, pricing and allocations within established guardrails provided to maximize client expectations ensuring the sale &amp; profit for Victorinox.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Manage orders through the production process; resolve errors &amp; pricing discrepancies while working to prevent and reduce discrepancies and protect margins.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Proactive, efficient and personalized follow-up on orders.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Provide limited administrative support to the sales team, such as assisting with quotes and proposals when needed</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Prospect and develop new business over the phone</span></li></ul></div><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Perform accurate data entry of detailed information in accordance with established standards.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Process customer orders under strict deadlines and proactively communicate any delays in orders.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Resolve order errors and pricing discrepancies aggressively while simultaneously working to prevent and reduce discrepancies.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Work closely with Customer Support leadership to maintain and improve SOPs, training materials, and process documentation.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Tactfully and professionally communicate company policies, procedures, and standards with internal and external customers.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Solve complex and critically time sensitive problems with minimal supervision.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Analyze reports to effectively make decisions on order management.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Work on medium projects that may not be associated with daily activities.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Identify and recommend opportunities for improving department or organization productivity.</span></li></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;background:white;'>Work closely with Field Sales, Accounts Receivable, Order Fulfillment, Logistics</span></li><li style=\"margin-top: 0in; 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experience in the field of Customer Support.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Promotional or corporate gifts business industries a plus</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Previous inside sales experience or key account management highly desired.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>4-year degree strongly preferred</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Excellent verbal and written communication skills.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Strong customer service soft skills, including empathy, patience, and active listening.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Ability to multi-task in a fast-paced team environment.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Elevated level of accuracy and attention to detail.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Excellent time management and prioritization skills.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Initiative-taker with a solid ability to manage tasks and customers.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Strong computer aptitude with Microsoft Office Products and prior SAP/ERP systems experience.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Must be able to work outside of business hours when business needs require.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Victorinox is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.&nbsp;</span></p>\n",
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        {
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      ]
    },
    "requisitionTitle": "Customer Support Sales Representative",
    "clientRequisitionID": "1811",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Monroe",
          "postalCode": "06468",
          "countrySubdivisionLevel1": {
            "codeValue": "CT"
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        },
        "nameCode": {
          "shortName": " Monroe, CT, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/960086?cid=8c7e2d1e-608b-4f36-a4ff-f139433ffad9&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/243c2c9d9e36bcfa08a9217c9863e814282e9819?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/39ba1b98-b179-4b75-aad1-33970ac9f713JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/b7cc438c-a195-4ba0-a638-de23ebae33ffJSON
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