QA Analyst (Bilingual)

{
  "content_hash": "c0785307f55f2827d2fd0eb17d0e0ccf832b4599a04dba8f6dca07ee1a3fb4c4",
  "source_hash": "03c2ba13bb880622c6aea86b607f8bcac92fa7f9875f01bde4b555392e90b4e8",
  "last_changed_at": "2026-06-04T14:30:06.776Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Austin, TX, 78753",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:44:44.099Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Austin, TX, 78753",
      "city": "Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://vhms.applytojob.com/apply/jobs/details/Q4qKoNbZDS?&",
    "heading": "QA Analyst (Bilingual)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://vhms.applytojob.com/apply/Q4qKoNbZDS/QA-Analyst-Bilingual",
    "description_html": "<table class=\"Table\" style=\"margin-left:7px;border-collapse:collapse;\"><tbody><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:0.2in;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>SUMMARY</span></span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:74px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of ViaPlus call and contact center employees who deal with existing and potential customers. The QA Analyst will listen to and monitor inbound and outbound calls, review emails responses to assess communication technical accuracy, evaluate customer service performance, and conformity to ViaPlus policies and procedures. The successful candidate will work closely with various departments to assess processes and recommend potential improvements.</span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:17px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The following items outline the major duties and responsibilities in addition, other duties may be assigned.  </span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"> <ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Evaluate English and Spanish customer interactions to identify areas of service delivery that meet performance standards and areas that did not meet performance standards.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Assist in drafting quality assurance policies and procedures.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Investigate customer complaints and customer service issues.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Interact with operations during QA Calibration Sessions.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provide feedback in accordance with procedures to Quality Manager, Call Center Operations, and Call Center Leadership. </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provide timely coaching requests to Supervisor to ensure continuous improvement.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Participates in</span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> the<span> design of call monitoring processes and scorecards. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Uses quality monitoring data to compile and track performance at team and individual level. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provides actionable data to various internal support groups as needed. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Prepares and analyzes internal and external quality reports for management staff review. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Other duties may be assigned</span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS </span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><ul style=\"margin-bottom:8px;\"><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Strong analytical and problem-solving skills.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Excellent communication skills, both written and verbal. (Bilingual Preferred)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Meticulous attention to detail.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Ability to develop, create, and utilize spreadsheet software (Microsoft Excel), and Word processing software (Microsoft Word) daily.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Strong organizational skills with ability to meet deadlines.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Writes with proper grammar, punctuation, and professionalism. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience performing quality audits.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Familiarity with quality performance standards.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience with QA procedures and tools.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Demonstrates ability to work independently.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience working with Quality Management Systems.</span></span></span></span></span></li><li class=\"summary\" style=\"margin-left:8px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14pt;\"><span style=\"font-family:Times, serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Data analysis skills.</span></span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>EDUCATION AND/OR EXPERIENCE</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">3+ years as Call Center Experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Assurance Experience a plus</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification and job experience may be considered.</span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>PHYSICAL DEMANDS</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>While performing the duties of this job, the employee is regularly required to sit; use the computer for an extended period; use a keyboard for typing; and talk and hear. The employee is required to have the ability to stand, walk, reach with hands and arm, stoop and kneel and travel in an airplane.</span></span></span></span></span><br> </td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>WORK ENVIRONMENT</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:130px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The typical noise level in the environment is usually moderate to low.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Some Travel may be required.</span></span></span></span></td></tr></tbody></table><br> ",
    "description_text": "SUMMARY The Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of ViaPlus call and contact center employees who deal with existing and potential customers. The QA Analyst will listen to and monitor inbound and outbound calls, review emails responses to assess communication technical accuracy, evaluate customer service performance, and conformity to ViaPlus policies and procedures. The successful candidate will work closely with various departments to assess processes and recommend potential improvements. MAJOR DUTIES AND RESPONSIBILITIES The following items outline the major duties and responsibilities in addition, other duties may be assigned.    Evaluate English and Spanish customer interactions to identify areas of service delivery that meet performance standards and areas that did not meet performance standards.\n Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.\n Assist in drafting quality assurance policies and procedures.\n Investigate customer complaints and customer service issues.\n Interact with operations during QA Calibration Sessions.\n Provide feedback in accordance with procedures to Quality Manager, Call Center Operations, and Call Center Leadership. Provide timely coaching requests to Supervisor to ensure continuous improvement.\n Participates in the design of call monitoring processes and scorecards.\n Uses quality monitoring data to compile and track performance at team and individual level.\n Provides actionable data to various internal support groups as needed.\n Prepares and analyzes internal and external quality reports for management staff review.\n Other duties may be assigned\n QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong analytical and problem-solving skills.\n Excellent communication skills, both written and verbal. (Bilingual Preferred)\n Meticulous attention to detail.\n Ability to develop, create, and utilize spreadsheet software (Microsoft Excel), and Word processing software (Microsoft Word) daily.\n Strong organizational skills with ability to meet deadlines.\n Writes with proper grammar, punctuation, and professionalism.\n Experience performing quality audits.\n Familiarity with quality performance standards.\n Experience with QA procedures and tools.\n Demonstrates ability to work independently.\n Experience working with Quality Management Systems.\n Data analysis skills.\n EDUCATION AND/OR EXPERIENCE 3+ years as Call Center Experience\n Quality Assurance Experience a plus\n Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification and job experience may be considered.\n PHYSICAL DEMANDS Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n While performing the duties of this job, the employee is regularly required to sit; use the computer for an extended period; use a keyboard for typing; and talk and hear. The employee is required to have the ability to stand, walk, reach with hands and arm, stoop and kneel and travel in an airplane.\n  WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n The typical noise level in the environment is usually moderate to low.\n Some Travel may be required.",
    "jsonld_jobposting": {
      "url": "https://vhms.applytojob.com/apply/Q4qKoNbZDS/QA-Analyst-Bilingual",
      "@type": "JobPosting",
      "title": "QA Analyst (Bilingual)",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-03",
      "description": "<table class=\"Table\" style=\"margin-left:7px;border-collapse:collapse;\"><tbody><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:0.2in;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>SUMMARY</span></span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:74px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of ViaPlus call and contact center employees who deal with existing and potential customers. The QA Analyst will listen to and monitor inbound and outbound calls, review emails responses to assess communication technical accuracy, evaluate customer service performance, and conformity to ViaPlus policies and procedures. The successful candidate will work closely with various departments to assess processes and recommend potential improvements.</span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:17px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>The following items outline the major duties and responsibilities in addition, other duties may be assigned.  </span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"> <ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Evaluate English and Spanish customer interactions to identify areas of service delivery that meet performance standards and areas that did not meet performance standards.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Assist in drafting quality assurance policies and procedures.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Investigate customer complaints and customer service issues.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Interact with operations during QA Calibration Sessions.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provide feedback in accordance with procedures to Quality Manager, Call Center Operations, and Call Center Leadership. </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provide timely coaching requests to Supervisor to ensure continuous improvement.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Participates in</span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> the<span> design of call monitoring processes and scorecards. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Uses quality monitoring data to compile and track performance at team and individual level. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Provides actionable data to various internal support groups as needed. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Prepares and analyzes internal and external quality reports for management staff review. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Other duties may be assigned</span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS </span></span></span></b></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><ul style=\"margin-bottom:8px;\"><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Strong analytical and problem-solving skills.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Excellent communication skills, both written and verbal. (Bilingual Preferred)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Meticulous attention to detail.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Ability to develop, create, and utilize spreadsheet software (Microsoft Excel), and Word processing software (Microsoft Word) daily.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Strong organizational skills with ability to meet deadlines.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Writes with proper grammar, punctuation, and professionalism. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience performing quality audits.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Familiarity with quality performance standards.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience with QA procedures and tools.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Demonstrates ability to work independently.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Experience working with Quality Management Systems.</span></span></span></span></span></li><li class=\"summary\" style=\"margin-left:8px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14pt;\"><span style=\"font-family:Times, serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Data analysis skills.</span></span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>EDUCATION AND/OR EXPERIENCE</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">3+ years as Call Center Experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Assurance Experience a plus</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification and job experience may be considered.</span></span></span></span></span></li></ul></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>PHYSICAL DEMANDS</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>While performing the duties of this job, the employee is regularly required to sit; use the computer for an extended period; use a keyboard for typing; and talk and hear. The employee is required to have the ability to stand, walk, reach with hands and arm, stoop and kneel and travel in an airplane.</span></span></span></span></span><br> </td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:16px;background-color:#aeaaaa;\" valign=\"top\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span>WORK ENVIRONMENT</span></span></span></span></b></span></span></span></td></tr><tr><td style=\"width:690px;padding:0in 7px 0in 7px;height:130px;\" valign=\"top\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The typical noise level in the environment is usually moderate to low.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Some Travel may be required.</span></span></span></span></td></tr></tbody></table><br> ",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "78753",
          "addressRegion": "TX",
          "addressLocality": "Austin"
        }
      },
      "validThrough": "2026-09-01",
      "uniqueJobCode": "job_20260603155816_F51DFVCNPZ1KW9JC",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "name": "ViaPlus by VINCI Highways",
        "@type": "Organization",
        "sameAs": "https://viaplus.com/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "Q4qKoNbZDS",
    "title": "QA Analyst (Bilingual)",
    "detailUrl": "https://vhms.applytojob.com/apply/jobs/details/Q4qKoNbZDS?&"
  },
  "detail_errors": []
}